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Four Points by Sheraton Asheville Downtown

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776 Reviews from our TripAdvisor Community

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Dresden
Reviewed 1 week ago via mobile

Stayed here a couple of nights. The location is great for exploring Asheville. It's super close to downtown. The bed was a bit soft for me but slept ok. One caveat; this property is right beside I240. Again not a problem for me as I was on a high floor. Overall I recommend this hotel for a short stay.

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Helpful?
Thank dchadick
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback. We have the Four Points beds that are similar to the Westin's Heavenly beds. Some people think they are a little soft. We would have been more than happy to move you to a different room to see if the bed suited you more. We are in downtown but we installed new windows that cut...

HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

This is a great hotel in downtown Asheville. Perfect location to walk to everything downtown. Rooms were clean and spacious. Staff is outstanding. Every single member of the staff was pleasant and helpful. All were very happy and truly new the meaning of customer service. We felt so welcome and comfortable during our stay. Jordan at the front desk never...

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Helpful?
1Thank Darlene L
About Hotel's Favourite Review
Flintstone, Georgia
Reviewed 2 weeks ago via mobile

For the second year in a row while in Asheville for the Southern Conference basketball tournament we stayed at the Sheraton Four Points. The location is just a few blocks, easy walking distance to all the downtown attractions. Rooms are a fair size, clean and the beds are really comfortable. The Chop House is the on site restaurant but it's...

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Helpful?
Thank kenhE6179KG
Fargo, North Dakota
Reviewed 3 weeks ago via mobile

This place was an ok hotel. The rooms were nice, bathrooms remodeled, mini fridges, nice lobby and the attached chop house restaurant is newly remodeled. We only ate our free breakfast there. Booking w free breakfast for $10 more a night is the way to go! They give you a voucher worth $12 off each person for the breakfast menu....

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Helpful?
1Thank Chris H
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your review on TripAdvisor. We appreciate your feedback as it allows us to coach our employees on being more efficient and proactive in anticipating guests needs, issues, and requests. Please contact us at the hotel as we would like to know the room you were in. We check mattresses daily but will not hesitate to replace the...

Apex, North Carolina
Reviewed 3 weeks ago

We booked a getaway on points and were given a large corner room. We requested the side away from the highway so we had a view of the roof of the lobby but that was ok with us. As other reviews stated the property is dated but overall our experience was good. The staff were super friendly and it was...

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Helpful?
1Thank eng2mksd
Dayton, Ohio
Reviewed 4 weeks ago via mobile

Hotel is ok. Dated can use some upgrades. Needs a restaurant that us open all day with reasonable prices. Chop house is a bit pricey. Not near any of the sites. Manager S Foster is awesome. Downtown area rolls up the sidewalks at 5pm.

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Helpful?
Thank tw1956
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for staying with us and providing us with valuable feedback. We are due for a renovation but we do not know when as of yet due to the Starwood/Marriott merger. We anticipate it to be next year. Our restaurant is only open for breakfast and dinner because there are so many wonderful eateries in downtown. We encourage our...

A TripAdvisor Member
Level Contributor
92 reviews
23 hotel reviews
35 helpful votes
Reviewed 23 February 2017 via mobile

We checked in to this hotel for a concert at US Cellular Center. The rooms are decent size, but being an older hotel, there are not enough outlets for all our electronics. We asked at the front desk and were provided with a power strip that more than met our needs. There is a well equipped fitness center, with fitness...

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Thank A TripAdvisor Member
Antioch, Tennessee
Reviewed 22 February 2017

Being on the edge of the downtown area is really nice because parking is easy/plentiful and it is a little quieter. It is still very convenient/walkable to downtown. It is clearly an older hotel that has been renovated, but everything is clean and comfortable.The fitness center is small, but nice.

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1Thank lrzmartino
Clover, SC
Reviewed 16 February 2017

The Sheraton is a decent hotel for the price, and it's location is excellent for those looking to get out and walk around downtown. Asheville is a very pedestrian- and pet-friendly town, and this hotel puts you in a great spot to explore. It's not the cheapest or the nicest, but it does offer a clean room, and (most importantly...

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1Thank Cabinum
Carrboro, North Carolina
Reviewed 18 January 2017

I stayed here on two separate occasions in December, once with a friend for a concert and once with my extended family for a vacation. It is conveniently located and relatively cheap for Asheville. You can walk to anywhere downtown. The rooms have been upgraded since its previous life as another brand. The beds were not the most comfortable but...

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Helpful?
1Thank RainbeauReiki
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for staying with us. We strive to give all of our guests a simple, uncomplicated stay. Please let us know in the future if you have any issues. We want to resolve these quickly so you are never inconvenienced. We do hope you will stay with us again on your next trip to Asheville. Shannon Mason General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
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About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 

Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin St, Asheville, NC 28801-3022
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM543 - RM1,426 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Four Points By Sheraton Asheville Downtown Hotel Asheville
4 Points By Sheraton Asheville Downtown
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Asheville Downtown staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Asheville Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The highway is on one side of the hotel so we requested the other side”
 of 5 bubbles eng2mksd, 4 Mar 2017 | Read review
“Don't stay here”
 of 5 bubbles jordenn2015, 9 Dec 2016 | Read review
“Contact the property or chain the night before you plan to stay.”
 of 5 bubbles robertba643, 21 Nov 2016 | Read review
“All rooms are alike”
 of 5 bubbles timesharetraveler11, 26 Oct 2016 | Read review
“Stay elsewhere”
 of 5 bubbles Rod0530, 13 Oct 2016 | Read review
5 of 5