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Quality Inn & Suites Biltmore East

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509 Reviews from our TripAdvisor Community

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Showing 503: English reviews
Sewell, New Jersey
Reviewed 27 May 2015

Hotel was priced well for convenient location and short term stay. Many above average restaurants nearby and other services vacationers need. Room was very clean and well maintained. Would stay again if visiting Asheville.

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Helpful?
Thank Ivan G
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are glad that you enjoyed your stay with us! Please stay with us the next time you visit Asheville!

Reviewed 27 May 2015 via mobile

We traveled with our dog and stayed two nights. The room was clean and breakfast was good for hotel breakfast. Staff was friendly even after a late night arrival. There isn't a lot of grass around the hotel for dog walking. But there is a good open lot to walk dogs behind the bar across the side street.

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Helpful?
Thank Bill M
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for your review. We appreciate your feedback.

Albemarle, North Carolina
Reviewed 26 May 2015

Really bad experience from the staff from the desk employee up to the general manager, hotel was book through online site, changed booking reservation with online site to find out arriving at the hotel the room was totally cancelled and got another room at full price !, then problems went on and on... Management need to go back to Customer...

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Helpful?
Thank Frederic L
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for providing your feedback. We regret that you were unhappy with the service that you received. We do everything in our power to make our guests happy. Please contact the third party that you booked through regarding your reservation that was canceled.

Los Angeles, California
Reviewed 23 May 2015

We were greeted by a very nice woman and she gave us some good dinner recommendations. Our room was very nice and clean. We stayed on the bottom floor as there are no elevators. The breakfast was good with a lot of selections. It was very handy for on and off the freeway and close to the Biltmore Mansion .We...

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Helpful?
1Thank Anne_66_10
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for your review. We are very happy that you were greeted so well. Please stay with us again!

Johnson City, Tennessee
Reviewed 19 May 2015

Quality inn and suites Asheville NC is an older motel,the room was clean and spacious,that is the positive,and there it ends.We checked in at 11:30 at night,the night clerk was texting. And let me wait a good while before she asked if she could help with a look of disdain.i gave her a visa with a balance of 10k which...

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Helpful?
1Thank Dorsedugger
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are very sorry to hear that you encountered such a reception. We will certainly address this with our front desk staff. It is our goal to provide friendly customer service and we apologize that we did not meet this goal.

Erwin, North Carolina
Reviewed 13 May 2015

We recently stayed 2 nights in one of the two king suites, with the jetted tub. We booked in advance on the Choice Priveleges website, and got a stellar price. And I honestly loved the room. There was so much space, everything was clean. The bed and pillows were AMAZING. Despite being there Wed-Fri, the place was pretty busy, and...

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Helpful?
1Thank Larie T
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for providing us with your feedback. We are happy that you enjoyed your stay with us. Our breakfast provided is a full, hot breakfast and we appreciate your patience as it can get crowded during our busy season. We do hope that you will stay with us again!

Whitefish Bay, Wisconsin
Reviewed 10 May 2015

On attempting to check in to our room, I was informed that we were early and the room was not ready yet. The desk clerk did offer that she could pre -check us, take our license and credit card information, and then call us when the room was ready, which seemed reasonable. We spent a few hours looking around downtown,...

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Helpful?
5Thank Mark M
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We apologize that information was not passed on from one shift to another and that the staff neglected to call you once your room was ready. I can assure you that there was no identity theft. The manager did call you and left you 2 voicemail messages. We regret that you did not enjoy your stay.

Summerton, SC
Reviewed 6 May 2015

We spent a weekend in Asheville, at that property. The room was fine, the location was great, breakfast was average. The only real problem that we had was parking. It appears that the hotel has more rooms then parking spaces. We were there as product buyers, had a car load of samples and wanted to keep the car... not necessarily...

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Helpful?
Thank Magnolia10
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for providing us with your feedback! We appreciate your patience with the parking. We hope that you will stay with us again.

Charles Town, West Virginia
Reviewed 3 May 2015

We stayed at this hotel on our way to Florida. We were having a side trip to visit the Biltmore Estate. The staff was super and the girl who checked us in took the time to show us to our room. They had a nice breakfast in the morning to get our day started.

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Helpful?
Thank ustressed
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

We are very happy to hear that you enjoyed your stay with us. We hope to see you again soon!

Stoneville, North Carolina
Reviewed 30 April 2015 via mobile

I stayed here on short 1 night business trip. The room was clean and well maintained. There is a decent amount of cable channels. The wifi was blazing fast. Breakfast wasn't the best but was free, that would be my only complaint.

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Helpful?
Thank parkwoodtech
CrystalCamacho, Guest Relations Manager at Quality Inn & Suites Biltmore East, responded to this review

Thank you for providing us with your feedback and for taking the time to review us on TripAdvisor. We are happy that you enjoyed your stay with us!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Quality Inn & Suites Biltmore East

Address: 1430 Tunnel Rd, Asheville, NC 28805-2802
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM275 - RM629 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Biltmore East 2.5*
Number of rooms: 138
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Also Known As:
Quality Inn & Suites Biltmore East Hotel Asheville
Quality Inn And Suites Biltmore East
Quality Inn Biltmore East
Quality Inn Asheville
Asheville Quality Inn
Hotel Style:
#5 Best Value Hotel in Asheville
#21 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Biltmore East staff and other travellers.
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Morristown, Tennessee
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Questions? Get answers from Quality Inn & Suites Biltmore East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some parking spots in front of room units were on a substantial grade that may not be suitable for someone with accessibility issues.”
 of 5 bubbles happywanderer23, 23 Feb 2017 | Read review
“The rooms on the backside (220-245?) have very tight parking and we could not park close to the stairs.”
 of 5 bubbles librarysue, 2 Jan 2017 | Read review
“A bargain hotel with a luxirous rooms.”
 of 5 bubbles vikrantn, 28 Dec 2016 | Read review
“Close t to the Biltmore!”
 of 5 bubbles jagger_snitt, 12 Dec 2016 | Read review
“We were in 233”
 of 5 bubbles Anlome5151, 7 Dec 2016 | Read review
5 of 5