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Holiday Inn-Asheville Biltmore West

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427 Reviews from our TripAdvisor Community

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Showing 421: English reviews
Naples, Florida
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 days ago NEW via mobile

Stayed here two nights and overall we were satisfied. The rooms had some worn out areas (worn out wall/ sheet rock, doors de-laminating) but the rest was decent overall. The breakfast buffet very good which my kids enjoyed each morning. Location is good since it is only a few min from West Asheville.

Helpful?
Thank furioustraveler
Roanoke, Virginia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Our stay here was nice - the interior was pretty and the staff were very friendly and quick. We only left with two complaints. The shower water didn't get hot hot (maybe because we were on the 5th floor?) and the food at the breakfast buffet was pretty bad. Dinner was okay but skip the breakfast.

Helpful?
1 Thank crosschrispy
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to review our location, and for letting us know about the issues you encountered. We apologize for any inconveniences, and we will be sure to share your comments with the staff to see that these issues are fixed. More 

Maryville, Tennessee
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

I stayed at The Holiday Inn Express in Asheville, NC from 10-30 to 11-3. The stay was decent until the last night I was there. I worked 14 hours that day and I was just going to get something at their 435 Grill in the hotel and take it back to the room and get to bed. I went down... More 

Helpful?
Thank Steven S
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

We regret to hear that you did not enjoy your experience at our restaurant during your stay with us. Further, we are very surprised to hear that our restaurant manager screamed at you on the phone, as this is not how she has ever communicated with guests in the past. Additionally, we would like to assure you that it was... More 

Stillwater, Minnesota
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

The lobby is your first clue with marble floor that shines imencly, beautiful furniture Enormous flowering pots, nice warm fireplace, very calming, relaxing, tranquil, plesent. Our room was 514 and exceptionaly clean, a real feeling of home, very warm feeling. The staff is vary accommodating and pleasent and concerned about your stay. Berliner Was so kind and helpful when I... More 

Helpful?
1 Thank kmanorthsidejohnny
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

We are so glad to hear that you so thoroughly enjoyed your stay with us, and that our staff was so friendly and accommodating to you. We wish you safe travels and look forward to welcoming you back next time! More 

Durham, North Carolina
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 weeks ago

First off ... ANY hotel in the Asheville area around (peak) fall season is going to cost at least $299, or have a 2 night minimum. Outside of that, the hotel itself was VERY nice. It did look like a $299 a night hotel. The room was nice, although there was no microwave in the room. The only microwave was... More 

Helpful?
Thank Philly-In-Durham
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for sharing the enjoyable experience you had during your stay at our location! We are glad to hear that you enjoyed so many aspects of your stay, and we hope to welcome you back to the area again soon. More 

Fishers, Indiana
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

We visited Asheville for a long weekend & of the many hotels, I chose this one & it worked out fine. The lobby is pretty cool & staff nice & efficient. The staff in breakfast area were very attentive & friendly. The indoor pool is in the back of the high ceiling lobby which is kinda neat but the air... More 

Helpful?
Thank Cheryl L
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let fellow travelers know how much you enjoyed your stay with us! More 

1 review
Reviewed 30 October 2016 via mobile

This is a very clean and convenient hotel. The staff's hospitality makes a guest feel wanted. Everyone and everything was accommodating. Even the smoking rooms smelled good and clean. I like the breakfast buffet being included and the convenience of the restaurants on site right by the indoor pool made us plan a future trip with our children. This was... More 

Helpful?
Thank Murray B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let fellow travelers know about your enjoyable experience during your stay with us. We are pleased to hear that the staff made you both feel welcome, and that you enjoyed the amenities and accommodations. We look forward to welcoming you back when you bring the whole family for your next visit to the... More 

Asheboro, North Carolina
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 October 2016

The hotel is wonderfully designed and very appealing to the senses! You enter this massive lobby area containing area for social engagement and gathering, dining area off to the side. The area is well designed with the guest in the forefront of its construction. The rooms are clean, spacious and very well equipped. There is a morning buffet consisting of... More 

Helpful?
1 Thank Danny A
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share your review of our location. We are so glad to hear that you enjoyed your stay, and we appreciate you letting fellow travelers know about everything we have to offer. More 

Santa Cruz, California
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 October 2016

we were doing a two day trip on the blue ridge parkway and needed a place to stay in Asheville. This hotel is close to the freeway (easy access) but a little far from the city center. The hotel is clean with modern furnishings. I had to do some laundry and was surprised that the use of washer and dryer... More 

Helpful?
Thank 72traveler408
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and others know everything you enjoyed about our location. We wish you safe travels and hope to welcome you back during your next visit to Asheville. More 

McCaysville, Georgia, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 October 2016 via mobile

Hotel and the staff were wonderful. Had a nice pool and hot tub. Restaurant and bar were nice. Nice large selection of breakfast items. $10.00 for the buffet, but we'll worth it. My grandson ate for free because he is under 12. Just a little pricey for me, but I'm a cheapskate. With tax $146 for the night. Of course... More 

Helpful?
1 Thank donthaveoneyet
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and others know about the experience you had during your stay with us. We wish you and your grandson safe travels, and hope to welcome you back in the future. More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 

Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM445 - RM809 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Travelocity, IHG, Orbitz and Odigeo so you can book your Holiday Inn-Asheville Biltmore West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn
Hotel Style:
#25 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn-Asheville Biltmore West staff and other travellers.
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Questions? Get answers from Holiday Inn-Asheville Biltmore West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are all the same.”
 of 5 bubbles stevensH3432GE, 5 Nov 2016 | Read review
“Our room had a nice window overlooking the lobby and pool area, nice view.”
 of 5 bubbles kmanorthsidejohnny, 5 Nov 2016 | Read review
“Ask for outside room, inside rooms that have balconies facing the lobby which makes no sense. Also sat away from first floor”
 of 5 bubbles gailsS5712KD, 26 Sep 2016 | Read review
“Avoid rooms on the ground floor, looking into the lobby/pool area.”
 of 5 bubbles F443ZJkatieg, 26 Aug 2016 | Read review
“Handicapped accessible rooms were far and few between”
 of 5 bubbles Y275PEamandam, 27 Jul 2016 | Read review
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