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Holiday Inn-Asheville Biltmore West

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Holiday Inn-Asheville Biltmore West
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444 Reviews from our TripAdvisor Community

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Showing 438: English reviews
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Chicago, Illinois
Reviewed yesterday NEW

Inadvertently ended up staying at this same hotel 2 years in a row (because I did not review it last year!) As soon as we drove up, I remembered my mistake. Clean rooms and comfy bed, but since this is still a smoking hotel, even our non-smoking room smelled like stale cigarettes - including the clean bath towels. There was...

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Helpful?
Thank MomOfEMM
Hampstead, Maryland
Reviewed 2 weeks ago

Spent last weekend here on a business trip. Standard Holiday Inn room and amenities, but the hotel was not the norm. Large lobby with indoor pool right there and a hot tub. Fire place and large sitting area if you want to get out of the room for a while. The restaurant is right there too. All covered by a...

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Helpful?
Thank skiwithapro
Harriman, Tennessee
Reviewed 2 weeks ago via mobile

We were there from Thursday-Sat, and have to say this is one of the nicer Holiday Inns we have stayed in..from.checking in to checking out, the staff were all very nice and helpful. Our reservations included the breakfast buffet, which was very good! A large variety of breakfast items to choose from. We also ate dinner both nights in the...

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Helpful?
Thank Larry M
caracas
Reviewed 3 weeks ago via mobile

Although outside of the main part of the city, they have a shuttle service. We stay close to our children's school. Clean rooms. Very nice people. Parking. Restaurant and bar. Inside pool also. Good price also. Breakfast buffet is out of this world

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Helpful?
Thank diana M
Fort Wayne, Indiana, United States
Reviewed 3 weeks ago

The room was nice, but we seemed to be in a "twilight zone" as far as our phones were concerned. We could not connect to 3G or use data in the room. The second we stepped outside, we had no problems. Convenient location off the highway.

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Helpful?
Thank LLautz
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to review our location. While we are very pleased to hear that you enjoyed your stay, we do apologize for the inconvenience caused by the phone reception issues. Your comments have been shared with management to allow us to look into this problem. We wish you safe travels and hope to see you again...

Jeffersonville, Indiana
Reviewed 4 weeks ago

We stayed here two nights, while visiting Biltmore. Very nice place, clean rooms the lobby (atrium) was really nice. We spent some time in the bar and had a great time and met some really fun people. The spinach dip was awesome, nice little bar to watch the games. Good proximity to the Biltmore. Bar tender remembered our drinks the...

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Helpful?
Thank Mbricker69
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share your experience with fellow travelers! We are so glad to hear that you enjoyed your stay, and we will be sure to share your comments with the staff to let them know how much they are appreciated.

Reviewed 14 February 2017 via mobile

This was my third time staying in this hotel. Everytime I have stayed has been a very nice time The staff is great and food has been good. Rooms have always been clean.beds are comfortable comfortable. I have enjoyed having a lounge right there.

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Helpful?
Thank Nanachris60
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share the many things you loved about staying with us! We're thrilled to hear that you were so happy with your stay, and we hope to welcome you back again soon!

Blacksburg
Reviewed 12 February 2017 via mobile

This place is awesome. Stayed 2 nights. Checked in and the gentleman was so nice and had so much information about Asheville. We received a free drink at check-in and 4 coupons for breakfast buffet. The buffet was delicious. Everything was cooked well and had alot of options. The rooms are beautiful and extremely clean. We wont stay anywhere else...

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Helpful?
Thank Lynn B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let fellow travelers know how much you enjoyed your stay with us. We are absolutely thrilled to hear that we will be your go-to hotel from now on, and we look forward to welcoming you back!

Reviewed 31 January 2017 via mobile

Chose this hotel because it was pet-friendly. Stayed only one night so don't have much to say about it - room was clean. The only thing that surprised me was that there was no bottled water in the rooms. I have been to a lot of IHG hotels but don't recall never having bottled water. The guy that checked us...

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Helpful?
1Thank Ashim P
IHGService, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hi Ashim P, Thanks for allotting time to leave feedback, we're glad to have hosted your stay. Although I am pleased to learn that you found our staff helpful and room cleanliness to your liking, it's regrettable that we missed the opportunity to provide you with a more stellar experience as you were let down by the lack of bottled...

Warner Robins, Georgia
Reviewed 11 January 2017

Excellent customer service throughout the entire facility(maids svc, front counter, dining area), et all. Facility well kept amidst constant customer rotation. The quality of food served was good and the dining facility staff really went out of their way to ensure everyone served was satisfied before leaving.

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Helpful?
1Thank Italy1030
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to review our location. We are so glad to hear that you enjoyed your stay with us, and that the staff was welcoming and accommodating. We will be sure to share your comments so they know how much they are appreciated!

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 

Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM465 - RM917 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn
Hotel Style:
#25 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn-Asheville Biltmore West staff and other travellers.
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Questions? Get answers from Holiday Inn-Asheville Biltmore West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I preferred a room not overlooking the lobby/pool area.”
 of 5 bubbles skiwithapro, 12 Mar 2017 | Read review
“Book early in fall”
 of 5 bubbles Mbricker69, 24 Feb 2017 | Read review
“They are all the same.”
 of 5 bubbles stevensH3432GE, 5 Nov 2016 | Read review
“Our room had a nice window overlooking the lobby and pool area, nice view.”
 of 5 bubbles kmanorthsidejohnny, 5 Nov 2016 | Read review
“Ask for outside room, inside rooms that have balconies facing the lobby which makes no sense. Also sat away from first floor”
 of 5 bubbles gailsS5712KD, 26 Sep 2016 | Read review
5 of 5