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Holiday Inn-Asheville Biltmore West

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444 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Lexington, Kentucky
Reviewed 12 September 2015

Great location, close to I-40. Lots of restaurants and other stores. Reasonable during week....doubles on weekends, plan accordingly. Very nice hotel to stay at on the way to Charleston, SC. We were in Asheville a month ago and did not stay at this hotel due to rate hike on weekend. Stayed at Sleep Inn which was more reasonable on weekend.

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Helpful?
Thank Rick C
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share your five-star experience with us and fellow travelers!

F'ville, GA
Reviewed 10 September 2015

From the time we checked into the hotel until the time we checked out, it was a fabulous stay! The kids LOVED the indoor/outdoor pool. In fact, everyday they couldn't wait to return to the hotel just so that they could swim. The daily breakfast was great....the selection was large and tasty. Usually grits are "hit or miss" at hotels,...

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Helpful?
Thank GeauxSaints187
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and others know how much you loved your stay with us! We are thrilled to hear that you would like to stay with us again, and we look forward to seeing you during your next trip through Asheville.

Atlanta, Georgia
Reviewed 8 September 2015 via mobile

Everything was wonderful for our stay starting from the friendly and quick front desk service to clean rooms to ease of check out. The amenities were great, lobby area is very nice and cool pool. We really enjoyed our stay and will stay there again if back in the area.

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Helpful?
Thank Sevy P
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

We are so glad to hear that we exceeded your expectations! Your comments will be shared with the staff to let them know they are appreciated.

Reviewed 8 September 2015 via mobile

We recently stayed one night at the Holiday Inn Asheville Biltmore West. We were checked in by Samantha. She was very friendly and helpful answering any questions we had. We opted to eat dinner at the in house restaurant. The burgers and pub fries were delish. As were the drinks from the bar. And in the morning, breakfast was very...

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Helpful?
Thank Jessica I
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and fellow travelers know how much you enjoyed your stay with us. We are thrilled to hear that you had a good stay, and enjoyed our bar and restaurant. Your comments will be shared with the staff to let them know to keep up the great work!

Rochester, New York
Reviewed 3 September 2015

I loved this place because the rooms were very nice and the air conditioning was very cold. I enjoyed the bar area and breakfast in the morning. The food was okay but the staff was very friendly. I would recommend this place.

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Helpful?
Thank Peggy P
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to review our location. We are so glad to see that you enjoyed a five-star experience, and we thank you for bringing the issue with the quality of the food to our attention. the food and beverage director has been informed, and is taking steps to correct the matter. We wish you safe travels...

Macon, Georgia
Reviewed 1 September 2015

When my husband and I initially walked it, we were genuinely surprised at how grand the establishment was.. But that's where the enjoyment stopped. We were checked in by Trent who was everything but pleasant. He never smiled, had a stale tone, and somewhat talked AT you versus to you. The room was what we expected although the wifi signal...

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Helpful?
Thank Alicia C
IHGCare, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Dear Alicia C, Thank you for taking the time to share your feedback with us. We are happy to hear that you that you appreciated our hotel. However, we’re sorry we fell below your expectations with regards to the service rendered by our staff and the Wi-fi connection. We have taken note of your valuable comments and will use these...

Blanchester
Reviewed 27 August 2015

The hotel was clean and welcoming. The front desk did an excellent job. The internet was extremely slow. The breakfast bar was above average. The lobby area was very appealing. The beds are extremely comfortable.

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Helpful?
1Thank Geraldine P
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and others know about all of the things you enjoyed during your stay with us!

Plantation, Florida
Reviewed 24 August 2015

The room was clean and roomy and was refreshed nicely every day. We ended up staying here at the last minute after prior reservation with another hotel fell through. The staff, especially Stacy at the front desk, went above and beyond to make sure our needs were taken care of. Thank you!

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Helpful?
Thank Josh B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Josh B, Thank you for letting us and others know about your great experience at our location! Your comments will be shared with Stacy and the rest of the front desk and housekeeping staff to let them know how much their efforts are appreciated.

Chicago
Reviewed 20 August 2015

I usually don't have much needs and Holiday Inn Express & Suites hotels usually meet them. I was not surprise with this hotel as well. Holidays are pretty consistent with what they offer. Sometimes there is an indoor or outdoor on no pool but this time there were 2 pools in and out connected together so you could swim in...

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Helpful?
1Thank Anna G
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Anna G, Thank you for letting us and others know about your pleasant experience at our location! We are so glad to hear that we were able to provide you with an enjoyable stay. We wish you safe travels and hope to see you again during your next trip to Asheville.

Raleigh, NC
Reviewed 18 August 2015

This happened early Dec, 2014---we tried to settle the matter as late as April, 2015. To no avail. My son, his fiance , myself, called to make a reservation for them. They asked if he had a priority #--he doesn't, but I do. They said he should use it. Did. And put the tab (supposedly a "special") on a credit...

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Helpful?
3Thank Momofsixx
Rayna L, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Momofsixx, We would like to start by assuring you that we take matters of guest dissatisfaction very seriously, and in no way do we attempt to scam our valued guests with our policies. We regret to hear that you have faced frustration and inconveniences since your stay, and we would like to clarify the issues that you have mentioned...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 

Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM465 - RM921 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn
Hotel Style:
#25 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn-Asheville Biltmore West staff and other travellers.
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Questions? Get answers from Holiday Inn-Asheville Biltmore West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I preferred a room not overlooking the lobby/pool area.”
 of 5 bubbles skiwithapro, 12 Mar 2017 | Read review
“Book early in fall”
 of 5 bubbles Mbricker69, 24 Feb 2017 | Read review
“They are all the same.”
 of 5 bubbles stevensH3432GE, 5 Nov 2016 | Read review
“Our room had a nice window overlooking the lobby and pool area, nice view.”
 of 5 bubbles kmanorthsidejohnny, 5 Nov 2016 | Read review
“Ask for outside room, inside rooms that have balconies facing the lobby which makes no sense. Also sat away from first floor”
 of 5 bubbles gailsS5712KD, 26 Sep 2016 | Read review
5 of 5