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Hilton Boston Back Bay

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Traveller (500)
Room & Suite (327)
Pool & Beach (46)
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Overview
  • Excellent36%
  • Very good42%
  • Average15%
  • Poor5%
  • Terrible2%
Travellers talk about
“diamond lounge”(79 reviews)
“prudential center”(247 reviews)
“great location”(471 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Boston Back Bay
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Boston Back Bay
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
7 Jun8 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,063)
There are newer reviews for Hilton Boston Back Bay
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2,790 results
Traveller rating
1,055
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1,055
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11 - 15 of 2,790 reviews
Reviewed 1 week ago

Nice rooms. Hotel staff was accommodating. Very few TV channels. No coffee. Towel service was poor. Gym was very limited. I stayed at the Hilton for it's location. The pricing was above average so I had a higher expectation.

Review collected in partnership with Hilton Hotels & Resorts
Thank dondesantis
Response from John-HiltonHelp, on behalf of management at Hilton Boston Back BayResponded 4 days ago

Dear dondesantis, We appreciate your review of your recent stay at our hotel and are very sorry you had a disappointing experience with us. We’ve addressed these issues with our staff. Your feedback helps us improve. Thank you once again for your comments.

Reviewed 2 weeks ago via mobile

It looks old hotel from outside but very much updated inside. Spacious fitness center with good size pool. Not much view from window. Executive lounge is small but functional. Good sizable space for catching up with people in the lobby

Thank seiichiro a
Reviewed 2 weeks ago

Location of this hotel is perfect in order to take in the Boston experience. Hotel was clean and well presented, staff was friendly, and the service was great. Boston is a great city to visit and this hotel was an added bonus.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Triptoboston
Response from Carol V, Director of Sales at Hilton Boston Back BayResponded 2 weeks ago

Hello Triptoboston, Thank you for taking the time to review our hotel, The Hilton Back Bay Boston. We appreciate the positive feedback and I will be sure to share your review with our entire team! I am happy you got to enjoy the city of...More

Reviewed 3 weeks ago via mobile

I was attending a conference in the nearby convention center and found my stay at the Hilton to be very good! My room was quiet, though it could use some updates and a bit more thorough cleaning. Walking to restaurants and the convention center /...More

Thank IndyAnnieM
Response from Carol V, Director of Sales at Hilton Boston Back BayResponded 2 weeks ago

Hello IndyAnnieM, I would like to thank you for taking the time to review the Hilton Boston Back Bay hotel. I am pleased to read that you enjoyed your stay with us and your time here in Boston! I will be sure to review this...More

Reviewed 3 weeks ago

Last time after 25 years of enjoying this hotel. The staff lacked attention to detail and the hotel was in construction mode. We left a day early due to unsafe parking environment and a dirty hotel environment outside the updated room. Big disappointment.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Avidtraveller525
Response from Carol V, Director of Sales at Hilton Boston Back BayResponded 2 weeks ago

Hello Avidtraveller525, I would like to start by saying thank you for taking the time to review our hotel The Hilton Boston Back Bay. On that note, we would like to sincerely apologize for failing to exceed your expectations during your stay. It is very...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$267 - US$521 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Family Hotel in Boston
#37 Luxury Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$267 - US$521 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Family Hotel in Boston
#37 Luxury Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Room types
Suites, Non-Smoking Rooms
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Traveller (500)
Room & Suite (327)
Pool & Beach (46)
Dining (29)
Amenities (56)
Business Centre & Event Rooms (6)
Nearby
Back Bay
Wander around this quintessential neighborhood in the
heart of Boston for high-end shops, restaurants, and
the feeling of city bustle. Its most identifiable
skyscrapers, the Prudential Center and John Hancock
Tower, are highlights of the city skyline. Visit
Newbury street to explore unique and trendy boutiques
– as well as every other kind of store imaginable –
all housed in beautiful brownstone buildings. In nice
...More
Questions & Answers
Ask a question
Angelo-Shian R
17 March 2018|
AnswerShow all 4 answers
Response from bostonsig | Reviewed this property |
No microwaves. Yes you can park before and after.
2
Votes
396george1967
28 January 2018|
AnswerShow all 9 answers
Response from Fahri K | Reviewed this property |
If the room you reserved is not available. They store your luggage and ask you to come back after a stroll in the mall, etc., or have a drink on the premises. This only happens if you ask for a specific room on a specific... More
2
Votes
pengxiang z
14 September 2017|
AnswerShow all 3 answers
Response from connie t | Reviewed this property |
Call the hotel. However my son traveled extensively before age 21 and did not have issues.
0
Votes
Room Tips
"High floor for best views"
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"no bad rooms"
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"Higher floors and panoramic views"
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"Gof for top floors"
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