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Fairmont Copley Plaza, Boston

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#23 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Copley Plaza, Boston
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2,623 Reviews from our TripAdvisor Community

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Showing 2,454: English reviews
Chigwell
Reviewed yesterday NEW

After checking in and out of the Marriott Boston Copley Plaza within the space of an hour we were thrilled to discover just what we looking for in the Fairmont Copley Square Hotel. Its Grand and Ostentatious in that old fashioned way. It may look somewhat dated in certain areas but that can be forgiven once you have experienced the...

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Helpful?
Thank Zeffy15
Ringoes, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 12 June 2016

I travel to Boston frequently for work and this was my first stay at the Fairmont and it was excellent! I was upgraded to the gold level which had a private lounge, snacks, drinks and breakfast. My room was large and had any amenity that I could want. The location was great! I was able to walk around, there was...

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Helpful?
1Thank teena1014
About Hotel's Favourite Review
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear teena1014, We can not wait to welcome you back at Fairmont Copley Plaza for a repeat of a memorable stay. Thank you kindly for taking the time to share with us this lovely feedback. Offering an excellent stay is what we strive for here at Fairmont Copley Plaza, seeing that our colleagues were able to execute all aspects of...

Dalton, Massachusetts
Reviewed 2 days ago NEW

Very nice hotel, as should be expected for this level. ALL the staff was very helpful, gracious, and welcoming. We even checked in early (1:30 P.M.) Rooms were smallish but well appointed. Remember, this is an older, downtown hotel. Lobby was quite grand, and they were beginning to roll out the Christmas decorations! Our 2nd floor room, king bed, (227)...

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Helpful?
Thank heebie2
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

This was my third stay here and I always enjoy the location, the style and level of service. Great rooms, wonderful service and there isn't really a better location than this. Everything is walking distance, shops, art and culture. Walking distance to the Freedom Trail as well. The Oak bar is always a good choice to wind down after a...

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Helpful?
Thank sk8rmom4ever
Kitimat
Reviewed 5 days ago NEW

My family and I spent 4 fabulous nights at this Grand hotel. The team members at the hotel were warm and genuine and went the extra mile during our stay. New friendships have begun as a result of our stay which this beautiful hotel fostered. Kevin Howell

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Helpful?
1Thank kevinhG9060UZ
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Mr. Howell, We are humbled by your kind remarks and thrilled to know that your most recent visit at Fairmont Copley Plaza is the foundation to a relationship to last for years to come. We stay committed to providing our guests with the highest levels of service and ensure that all your future visits will be as enjoyable and...

Brewster, Massachusetts
Reviewed 5 days ago NEW

Every year for the past few my dear friend of many years and I meet at Copley Plaza gold level with our husbands the day after Thanksgiving. Lunch at Top of the Hub and dinner at Copley. Our stay is always a treat. Thank you Copley for taking such good care of us. I am a chef owner of a...

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Helpful?
Thank C1414VWruthm
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear C1414VWruthm, We could not be happier to be reading this 5 star review from someone like you, who is involved in the wonderful world of hospitality and knows that our sole focus is ensuring our guests enjoy their time away from home. Your comments keep us motivated to continue and provide our guests with the highest levels of service....

Cape Neddick
Reviewed 5 days ago NEW

We paid extra for club level and still had to purchase food to get through Thanksgiving Day without starving. Torn curtains and worn furniture in Club Lounge. We had to endure what should have been a quiet holiday with leftovers, tater tots, and a barking dog throughout the day. So no Thanksgiving nap for us and when it was time...

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Helpful?
Thank Gregsco
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Gregsco, Thank you for choosing to be our guest during Thanksgiving week. I am sorry to see that you departed our hotel with our services and our team not meeting expectations. I have shared your feedback with our leadership team and on behalf of all of us we apologize for missing the mark during your stay. Please, feel free...

Reviewed 1 week ago

most lovely thing is their service and interior of hotel. I wish for visit again with friends and family. it's been a great time to spend here. Everything was perfect food, environment, customer service, quality, timing of serving etc as i want for me as always. I have added this hotel to my favorite list to visit again here.

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Helpful?
Thank Abdul K
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Abdul K, We could not be happier to know that your stay with us was this memorable. Our team takes great pride in delivering the highest levels of service to our guests. Seeing our efforts recognized, is our biggest reward and our greatest motivation. We thank you for sharing this note with us and look forward to welcome you...

Boston, Massachusetts
Reviewed 1 week ago

My husband and I stayed here for our wedding anniversary. The decor was over-the-top in a beautiful way - ornate and rich. The service was excellent, as was the location. This was my first visit, but my husband is in the wedding business and has been several times. The ballroom is gorgeous, even the hallways are amazing. The only reason...

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Helpful?
Thank mchelle77
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear mchelle77, We thank you for being our guest and taking the time to share with us your feedback. I am happy to see that your stay was this memorable and you enjoyed our rooms, public spaces and the service your received from our colleagues. I have shared your comment regarding the room smell with our housekeeping manager for follow...

Reviewed 1 week ago via mobile

This hotel chain is best in class no matter where you are in the world. The architecture is stunning. The service is exceptional. The location in Boston is right in the heart of downtown with great restaurants and shopping.

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Helpful?
Thank Christine D
SuelaKacani, Guest Relations Manager at Fairmont Copley Plaza, Boston, responded to this review

Dear Christine D, Thank you for sharing your lovely note with us. It is wonderful to know that our colleague's attention to every detail is making for a memorable stay with us. We hope you enjoy the rest of your stay. Warm Regards, Suela Kacani suela.kacani@fairmont.com

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen ... more   less 

Additional Information about Fairmont Copley Plaza, Boston

Address: 138 St James Avenue, Boston, MA 02116-5002
Region: United States > Massachusetts > Boston > Back Bay
Price Range: RM854 - RM2,181 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Copley Plaza, Boston 4.5*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Priceline, Orbitz, Cancelon, HotelTravel.com, Odigeo, Cheap Tickets, Hotels.com, Travelocity and Jetsetter so you can book your Fairmont Copley Plaza, Boston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Copley Plaza Boston
Fairmont Boston
Boston Fairmont
Hotel Style:
#12 Romantic Hotel in Boston
#12 Family Hotel in Boston
#15 Green Hotel in Boston
#15 Business Hotel in Boston
#16 Luxury Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Copley Plaza, Boston staff and other travellers.
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Questions? Get answers from Fairmont Copley Plaza, Boston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms offer great views!”
 of 5 bubbles Zeffy15, 6 Dec 2016 | Read review
“Best views would be on the Copley Square (Front Entrance) side of the hotel.”
 of 5 bubbles heebie2, 5 Dec 2016 | Read review
“Signature rooms and Suites are the way to go.”
 of 5 bubbles dimebags, 26 Nov 2016 | Read review
“Club floor”
 of 5 bubbles travellinghopefully, 20 Nov 2016 | Read review
“4th floor is the club level, interior rooms are quieter than street side rooms”
 of 5 bubbles tompI2498TF, 16 Nov 2016 | Read review
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