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Best Western Plus Boston Hotel

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Best Western Plus Boston Hotel
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1,085 Reviews from our TripAdvisor Community

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Showing 918: English reviews
East Brunswick, New Jersey
Reviewed 4 days ago NEW

Looks a bit dingy from the outside and the area isn't too nice to stay in, but inside this hotel is very clean and very nice- seems to have been renovated. The free parking was a nice bonus, and the parking area was safe. The breakfast in the morning was very nice too, but the gym is only 4 machines...

Review collected in partnership with Best Western
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Thank Salena M
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am glad you enjoyed your stay at our property. Your feedback is important to us and will be used to make changes to improve our service. I hope you will return and stay with us again in the future. Sal Teixeira Operations Manager

Boston, Massachusetts
Reviewed 1 week ago

The room was different because the hotel is round. It was very quite. The housekeeping staff was very sensitive to the do not disturb sign left on the door. The front desk employees were very helpful and pleasant.

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Thank cbrang8425
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Thank you for taking the time to write this review. I am very glad you had a wonderful stay and we were able to meet your expectations. I hope you will return and continue to stay with us in the future. Sal Teixeira Operations Manager

Lake Macquarie
Reviewed 1 week ago

An interesting spot as the building is completely round. The hotel is in the medical area. The hotel offers complimentary shuttle to one of 2 train stations and it is easy to get around from there. We walked from them to the cbd of boston in under 15min. Our hotel room was clean and had an area for the 2...

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Thank Boakma
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you for taking the opportunity to write this review. I am glad to hear that you had a great experience while staying at our property. Our staff are always prepared to to provide exceptional service to our guest. I thank you for choosing to stay with us and look forward to your return in the future. Thank...

Woodstock, Canada
Reviewed 1 week ago

Took the kids to Boston for 2 days, mainly to see a Celtic Game. Had a lot of fun seeing the city lite up for Christmas and the aquarium. My daughter took over 300 pictures... Would do it again and the Best Western was very convenient location to do it all. Not down town but the free shuttle to the...

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Thank FinlayBeaton
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you for taking the time to write this review. I am happy you and the kids had an amazing experience in Boston and we were able to meet your expectation. Thank you for choosing to stay at our hotel and look forward to your return in the future. Thank you, Sal Teixeira Operations Manager

Miami, Florida
Reviewed 2 weeks ago

We arrived late on Christmas day and the staff at the desk Priscilla and Michelle where angels. Our reservation from Expedia was never received and they took care of me and my family quickly and professionally. They made a stressful situation go very smooth. The rooms all have been updated and the beds are out of this WORLD. We all...

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Helpful?
Thank johnconcepcion
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you for taking the time to write this write this review. Our staff are amazing and will go the extra mile to WOW our guest. I am happy that they did that for you and was able to meet your expectations. I hope you will return and stay with us again. Thank you, Sal Teixeira Operations Manager

Waterford, New York
Reviewed 2 weeks ago

Upon arrival at 5 p.m are room wasn't ready. Sat in the lobby for 20 minutes waiting then didn't get the room I reserved. The room was filthy and was missing blinds that seperate the rooms. Overall experience was terrible and I wouldn't recommend this hotel to anyone.

Review collected in partnership with Best Western
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Thank U1488XBroberth
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, On behalf of our entire team I would like to apologize for not meeting your expectation during you stay. Your feedback is very important to us and allows us to make changes and improvements to better our service. I hope you will return and stay with us again in the future. Thank you, Sal Teixeira Operations Manager

Reviewed 3 weeks ago via mobile

Shuttle driver Enrique was wonderful and made my day much easier by bringing me to and picking me up at my BMC appointments! The workers attending to the breakfast area were both friendly and also hardworking! Everyone who I dealt with at the hotel was very nice and helpful. The rooms were nicely decorated and clean!

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Thank Katie D
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you for taking the time to write this review and complementing our staff members. Enrique is wonderful and goes above and beyond to exceed our guests expectation. Our entire staff is always working hard to make sure every one is having great stay. I hope you will return and stay with us again in the future. Thank...

Ithaca, New York
Reviewed 3 weeks ago

The staff were very welcoming, and pleasant. Rate per night was reasonable, and free parking was a plus. A great Latin/cuban restaurant was a block away. The hardest thing was that our suite did not have a TV in the sitting/office area, and the bed was so high I couldn't get in it. I pulled the ottoman over, but that...

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Thank NFL1
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you for taking the time to write this review. Your feedback is very important. It allows us the opportunity to see where we need to improve and make changes. I hope you will continue to stay with us in the future. Thank you, Sal Teixeira Operations Manager

Orrington, Maine
Reviewed 4 weeks ago

We stayed at the hotel for a conference in the city. Staff were phenomenal from check in to check out. Always friendly and offering water, snacks that were provided in the lobby area, with a cozy sitting area and television. Shuttle drivers were so accommodating, breakfast buffet was really good with lots of choices and the staff were very welcoming...

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Thank bobbirnbsn97
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you for taking the time to recognize how phenomenal our staff members are. I am very grateful that we were able to meet and exceed your expectation. Our staff members are always prepared to go the extra mile to WOW our guest. I hope your next trip to Boston you will return to stay with us at...

Chaplin CT
Reviewed 4 weeks ago

This is a good hotel in a neighbrhood with medical emergency helicopters, ambulances so they provide earplugs so you can sleep. Neighborhood is not close to tourist attractions. Breakfast was good and the staff most welcoming.

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Thank parrothead99
Sal T, Manager at Best Western Plus Boston Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to write this review. Your feedback is very important to us. The hotel do have a great staff and are willing to go the extra mile. I hope will stay with us again in the near future. Thank you, Sal Teixeira Operations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about Best Western Plus Boston Hotel

Address: 891 Massachusetts Ave, Boston, MA 02118-2607
Region: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Price Range: RM433 - RM1,228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Boston Hotel 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western
Hotel Style:
#55 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Boston Hotel staff and other travellers.
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Martinsburg, West Virginia, USA
Narragansett, Rhode Island

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Questions? Get answers from Best Western Plus Boston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good cafe across the road”
 of 5 bubbles Boakma, 5 Jan 2017 | Read review
“Stay on a higher floor to reduce road noise and get a pretty good view”
 of 5 bubbles FinlayBeaton, 4 Jan 2017 | Read review
“Suites are very spacious”
 of 5 bubbles johnconcepcion, 2 Jan 2017 | Read review
“I'd ask to stay on the window side away from Mass Ave, it would be quieter.”
 of 5 bubbles NFL1, 23 Dec 2016 | Read review
“The rooms in the back, far from the busy main avenue”
 of 5 bubbles Kladeira, 30 Nov 2016 | Read review
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