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Embassy Suites by Hilton Boston - at Logan Airport

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#58 of 83 Hotels in Boston
GreenLeadersPlatinum level
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Embassy Suites by Hilton Boston - at Logan Airport
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2,174 Reviews from our TripAdvisor Community

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Auburn, Alabama
Reviewed yesterday NEWvia mobile

Stayed here one night. Desk staff efficient and quick to get me to my room. Really large screen TVs in the suite. But the best was the superbly comfortable mattress. Provided a great sleep. Larger than normal bathrooms too.

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Helpful?
Thank Charlie C
Miami, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I spent several nights in Room 407 while the hotel was renovating several suites right next to my room; thankfully, all the construction happened during daytime hours and so was not a disruption. The suite and the hotel were very comfortable. My suite had the largest flat-screen TVs I think I've ever seen in a hotel -- both in the...

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Helpful?
Thank aih12020
About Hotel's Favourite Review
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear aih12020, Thank you for mentioning our TV's, I don't think we could go bigger! We are thrilled that you enjoyed your stay at our conveniently located Embassy Suites Boston Logan Airport. Sorry about the weather its been pretty cold here on occasion and as I write this the airport is closed down due to a storm. Nevertheless it looks...

Chincoteague island, United States
Reviewed 4 days ago NEW

I enjoyed my stay ( 3 nights )Our company comes every year here . Everything was excellent from the staff to the room . The Free breakfast is out of this world . Thank you and I will be back again next year. Pete C.

Review collected in partnership with Embassy Suites Hotels
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Thank petec378
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Pete C, Thank you for your kind acknowledgement of our team here at the Embassy Suites Boston Logan, we are glad you enjoyed your complimentary breakfast. We look forward to welcoming you again next year. Safe travels, James C

East Liverpool, Ohio
Reviewed 4 days ago NEW

I have been coming here during PAX East for the past four years and have no complaints. The staff and friendly and helpful. The bed is comfortable with the best pillows anywhere. This is my go-to hotel when visiting Boston.

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Helpful?
Thank Melody M
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Melody M, Thank you for sharing your experience at our hotel and acknowledging our team, we do everything we can to ensure a great stay. We look forward to your next visit. Safe travels, James C

Boston, Massachusetts
Reviewed 6 days ago NEW

Flying out of Logan very early the day after I finished a 33 year career prompted us to stay at an airport hotel for the first time ever. Had I known how wonderful the experience would be, I'd have done it years ago. The staff is highly professional yet friendly and extremely responsive to special requests. We had dinner in...

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Helpful?
Thank GibneyGirl
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear GibneyGirl, Congratulations on your 'life transition', thank you taking the time to share your experience at our Embassy Suites Boston Logan. I hope the next 33 are filled with great experiences. We look forward to welcoming you again, Safe travels, James C

Freeport, Maine
Reviewed 1 week ago NEW

Rooms and lobby need an update badly, staff in the bar, valet parking, front desk, omelet station all appeared disengaged. Staff never smiled. Parking fee is high. Not worth the money. Maybe with a facility update and some customer service training it will improve.

Review collected in partnership with Embassy Suites Hotels
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Thank Michelle D
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Michelle D, I am sorry you were disappointed. I too am disappointed that our team did not engage as they typically do. We will address your feedback and focus on continuous improvement. We are all excited that we will be updating our hotel at the end of the year. Plans are well underway and we are looking forward to...

Reviewed 1 week ago

The staff at this hotel is very rude. If youre staying at this property dont even talk to the front desk because they are super unfriendly and rude. its a nice property they just need a staff turnover

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1Thank Rosi R
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Rosi R, I am sorry that you did not have a typical experience with our team members. I will certainly share your feedback and I am sure you will see a marked improvement on your next visit. Until then, Safe travels, James C

Boston, United States
Reviewed 1 week ago

The main reason I booked this hotel its proximity to airport. When I landed, it took 35 minutes for the shuttle to show up at the airport after I called. It took 2 phone calls to get the shuttle to the airport. At departure, no shuttle was available to take me to the airport (I was given a wait time...

Review collected in partnership with Embassy Suites Hotels
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Thank raghvendrac2017
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear raghvendrac2017, Thank you for taking the time to share your feedback. I am sorry that you were inconvenienced. Unfortunately our shuttle service is not able to operate like a taxi as we provide the service for all guests. We make every effort to take care of each individuals needs however with 5 drop-off and 5 pick-up points there is...

Palmer, Alaska
Reviewed 1 week ago

Stayed here that recently and all was near perfect. But not now. Tried for lunch in the near-empty restaurant. Very slow to be served. One of my party got her soup after 20 minutes othere got nothing. Took 20 minutes tofind waiter and nearly had to drag him to table. He sain the rest would be right out and vanished....

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Thank rfnome
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear rfnome, Thank you for your feedback, I am sorry that you did not receive our typical service in our restaurant I can assure you that we take this very seriously and will address our shortcomings to ensure this does not happen. I do hope you will visit again. Until then, safe travels. James C

Hainesport, New Jersey
Reviewed 1 week ago

I had a nice overnight stay at this hotel. Pick-up from the airport was relatively easy; you just need to call them to let them know you're there. They arrived less than 10 minutes from my call. Check-in was fast/efficient. As an HHonors Diamond, they gave me 2 bottles of water at check-in. I had a late-night dinner in their...

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Helpful?
Thank Michael_K_SNJ
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Michael_K_SNJ, Thank you for taking the time to share your feedback. We are glad that you found us to be convenient and enjoyed our breakfast; nothing beats a made to order omelette to start the day. Plans are well underway to update our hotel at the end of the year. We are excited to have a new look in...

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Near Embassy Suites by Hilton Boston - at Logan Airport

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Address: 207 Porter Street, Boston, MA 02128-2213
Region: United States > Massachusetts > Boston > East Boston / Logan Airport
Price Range: RM904 - RM1,776 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites
Hotel Style:
#5 Green Hotel in Boston
#47 Romantic Hotel in Boston
#48 Business Hotel in Boston
#51 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Boston - at Logan Airport staff and other travellers.
32 questions
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Questions? Get answers from Embassy Suites by Hilton Boston - at Logan Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel.”
 of 5 bubbles rfnome, 18 Mar 2017 | Read review
“Attempt to get a room available from the elevators.”
 of 5 bubbles tim3oleary47, 20 Feb 2017 | Read review
“facing downtown Boston”
 of 5 bubbles bluevoter, 27 Jan 2017 | Read review
“close to airport, large rooms”
 of 5 bubbles comsysma, 20 Jan 2017 | Read review
“Best for value clinical close to metro with shuttle services, very quite rooms”
 of 5 bubbles mohamedgibrils, 17 Jan 2017 | Read review
5 of 5