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Kimpton Onyx Hotel

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#35 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Kimpton Onyx Hotel
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1,335 Reviews from our TripAdvisor Community

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Showing 1,232: English reviews
Baltimore, Maryland
Reviewed 26 July 2013

My flight arrived early in the morning. I went to the hotel only expecting to leave my bags in a luggage drop. Much to my surprise, a room was ready and I was able to check in (at 8:30AM)! The staff at the Onyx were exceptionally friendly and helpful. The room was adequate, and comfortable. My only concern, albeit minor,...

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Helpful?
1Thank jetsetjordan
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Glad you had a "wicked awesome" stay here in Beantown! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

London
Reviewed 23 July 2013

I wanted to love this Kimpton because of its location on the North End and because, well, I love Kimpton. The staff at the hotel was lovely and accommodating, as I would expect from a Kimpton. But the stay at the Onyx was a drumbeat of annoying little things that felt petty to bring up and just ended up bugging...

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Helpful?
1Thank vcantante
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback. The items you describe are not typical for this hotel, so thanks for pointing them out so we can get them fixed. Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Santa Clarita, California, United States
Reviewed 23 July 2013

This is my 2nd Kimpton property and I thoroughly liked it. The only reason I didn't give it an "Excellent" rating was because they were renovating the restaurant in the lobby and I feel like we should have been informed of this when making our reservation. The service is impeccable, although I was surprised after asking directions of not one,...

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Helpful?
1Thank Kim W
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the kind words, Sorry that the information about the renovation wasn't communicated more clearly, but I promise when it's done on August 3rd, it will be amazing! Thanks for staying! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

NYC
Reviewed 23 July 2013 via mobile

We are In Touch members and have stayed at Kimpton hotels before. Usually the rooms are big and funky and the staff extraordinarily helpful and fun. Not at the Onyx. The rooms were clean, but rather small with no views. The lobby and restaurant were undergoing renovation and we were not given any notice or compensated. The valet parking is...

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Helpful?
Thank NYCTravelPal
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback and sorry the renovation caught you off guard. The work will be done by August 3rd and I promise the lobby will look great! Thanks again. Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Sanibel Island, Florida
Reviewed 22 July 2013

We were treated with a friendly smile. The check in process was quick. The room was small but had everything we needed to include a yoga mat. The room was decorated nicely with nicer linens. We were greeted with a nice bottle of wine . Easy walk to the Italian section of Boston. The Onyx is a dog friendly hotel...

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Helpful?
1Thank conniewalters
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks! Nothing better than being greeted with a bottle of wine right? Hope to see you soon! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Alexandria, Virginia
Reviewed 22 July 2013

It was a bad idea to put this hotel in this tiny space. The lobby and bar/rest was shoehorned into a space big enough for only one of the three. Despite a concert ending late across the street, the bar was closed by 11 pm - no nightcap. In the dinner hour the barkeep/waitress/maitre'd was overwhelmed and (understandably)!semi-surly. The rooms...

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Helpful?
Thank BATodd
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

So sorry about your experience, unfortunately being a downtown property doesn't lend itself for a large footprint, but we do our best to maximize that space. Thanks for the feedback! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

great neck, ny
Reviewed 21 July 2013

If you're going to see the Bruins play pick this one. Otherwise has some faults, but first the positives--- the staff 25 stars as always. The hotel is small, a very 'in city' feel. Valet parking is always away so the wait is long and it's the only option. Not much interesting right near the hotel itself although the Back...

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Helpful?
1Thank baconator
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback, especially about the staff, I appreciate it! Glad you had a good time! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Dublin
Reviewed 19 July 2013 via mobile

Clean, comfortable and reasonably friendly staff. Bar and restaurant closed at time of stay, which only informed about upon arrival. Wasn't too bothered about hotel restaurant but without bar area, reception was unattractive, with hoarding up. Renovations in July?!

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Helpful?
Thank SteveDublin2012
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback. Information about the work being done in the lobby is on our website and we are informing guests at check-in. It is very minor and will be done by August 3rd, but right now the Ruby Room is closed. We were going to start the renovations sooner, but the Bruins Stanley Cup run pushed them into...

Palm Beach Gardens, Florida
Reviewed 17 July 2013 via mobile

The staff was amazing. The rooms were spotless. It was very convenient to the subway and close to Faneuil Hall (fun for shopping and food). For all of you hockey and basketball fans it is very close to The Gardens. Without a doubt I would recommend you to stay here!

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Helpful?
Thank RonCathy2
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

All I can say is THANK YOU! This makes me happy! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

San Francisco, California
Reviewed 14 July 2013

We needed a hotel in the last minute and found the Onyx. We got a good rate and we were quite pleased with what we found. While the rooms are quite small for 4(we were with our two children ages 10 and 13), the beds were comfortable and the air con. Was amazing!!! So necessary during a heat wave. The...

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Helpful?
Thank lggirl40
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

There's nothing better than a nice cold guest room after spending time in a heat wave! Glad we could deliver that for you. Thanks for the great review! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: RM704 - RM1,943 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
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Boston, Massachusetts

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Questions? Get answers from Kimpton Onyx Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was looking at Portland street, right by the elevator.. and it was just fine and quiet.”
 of 5 bubbles vladimirv612, 12 Feb 2017 | Read review
“Be sure to sign up for the points program and get a $10 card to raid the mini bar!”
 of 5 bubbles rherbert2, 9 Feb 2017 | Read review
“Upper floor rooms are quieter and have a view of Cambridge.”
 of 5 bubbles Grannyinbelize, 2 Feb 2017 | Read review
“Not sure about other floors but 9th was very quiet.”
 of 5 bubbles 925nataliem, 30 Jan 2017 | Read review
“Room 908 has partial view. Some concern about noise from the ice machine across the hall when we first arrived but it wasn't a problem.”
 of 5 bubbles jimbM5094GU, 19 Dec 2016 | Read review
5 of 5