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Sheraton Boston Hotel

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#46 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Sheraton Boston Hotel
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2,067 Reviews from our TripAdvisor Community

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Showing 1,798: English reviews
Upper Saddle River, New Jersey
Reviewed 1 week ago NEW

My son and I stayed at the Sheraton last week while we were in town to visit some colleges. Although our room was very nice, I was very unhappy with the card key system. The card key was needed every time we used the elevator and half the time our keys did not let us stop on our (11th) floor...

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Helpful?
Thank mimiwax
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear mimiwax, Thank you for staying with us during your school visit and for taking the time to let us know about the issue you faced regarding the key system. The key card system is in place for our guest's security, but I can certainly see how your experience can be more inconvenient than anything. I will make sure the...

A TripAdvisor Member
1 review
Reviewed 1 week ago NEWvia mobile

We only stayed there for two night, they didn't come to our room to clean and get us bath towels.... the phone in the room was not working properly and nobody try to fix or change it. Service in the reception is slow despite there are many people there.

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Helpful?
Thank A TripAdvisor Member
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Thank you for taking the time to let us know about your recent stay. I'm so sorry to hear that your requests and issues were not met while you were with us; we certainly pride ourselves on being helpful and responsive. I will certainly make sure your feedback is shared with the appropriate departments. Warm regards, Angela Vento General Manager

MA
Reviewed 1 week ago

Missed the deadline for convention pricing so we splurged a bit for a mini suite. Great view of the river from our room on floor 25. Our room had a fridge so we could keep our drinks cool. My only concern is that the bathroom was tiny and given we had a suite I think the architect sacrificed bathroom space...

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Helpful?
Thank RecRob
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear RecRob, Thank you for letting us know about your recent stay! I'm so glad that you enjoyed the wonderful view and that the room provided the conveniences that you needed. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Northport, Alabama
Reviewed 1 week ago

Hotel is in heart of the Back Bay, so easily accessible via the Green (E) line. It connects to the Hynes Convention Center and the Prudential Center shopping complex, so lots of great options if weather is bad and you don't want to head outside. The bed was quite comfortable and room was very quiet. Service was excellent. I had...

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Helpful?
Thank Steven E
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Steven E, Thank you so much for staying with us during your recent trip to Boston! I'm so glad that you enjoyed our great location and that your stay was comfortable and hospitable. We look forward to seeing you again! Warm regards, Angela Vento General Manager

New York City, New York
Reviewed 1 week ago via mobile

I'm not a huge fan of the Sheraton because they usually have outdated rooms and employs rude people. I have to say that this Sheraton was the complete opposite. The staff was very friendly and accommodating. Warren at the front desk was extremely service oriented and exhibited the best attitude. He was very personable with kids and took customer service...

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Helpful?
Thank Higheststandardsgal
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Higheststandardsgal, Thank you so much for taking the time to let us know about your recent stay. It thrills me to hear that your impressions of our property were positive and that our staff took such great care of you. Warren continuously provides nothing but the best in customer service, and I'm so glad that he took such great...

Torrance, California
Reviewed 1 week ago

We found the rooms to be comfortable, the staff to be friendly and helpful, and the location to be very convenient to many points of interest. We enjoyed walking to the shops, restaurants and Fenway Park. We are looking forward to our 4th visit staying there again later this year.

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Helpful?
Thank Judy P
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Judy P, Thank you so much for staying with us! I'm so glad that your stay was comfortable and convenient; we very much look forward to seeing you again later this year! Warm regards, Angela Vento General Manager

Reviewed 1 week ago

Let me start by stating I usually do not write reviews on TripAdvisor. However, the repeatedly lack of customer service and utter disregard for the customer experience- is worth noting. I am an SPG member, frequent business traveler, and will likely spend over 75 nights in a hotel this year. I choose SPG for their consistent customer service- and because...

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Helpful?
1Thank Beth S
Charles Y, Director of Rooms at Sheraton Boston Hotel, responded to this review

Hello Beth S, Thank you for sharing your experience with us. I am so disappointed that we did not meet your expectations and can only imagine how you feel as a loyal SPG member. We greatly appreciate your loyalty and I would love the opportunity to speak with you directly to get more specifics on your stay. Please reach out...

Boston, Massachusetts
Reviewed 1 week ago

We enjoyed our stay at the Sheraton. The room was spacious and clean, and the bed was super comfy. The service was fine.. except for one thing-- our wifi just didnt work. We were told that the wifi was complementary with out membership, but it didnt work at all. So we were stuck with lobby wifi, and of course mobile...

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Helpful?
Thank AlePad2013
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear AlePad2013, Thank you for taking the time to let us know about your recent stay. I'm so glad that your stay was comfortable. And thank you for providing feedback on the internet service; we'll make sure it is looked in to in order to provide the best service for our guests. We hope to see you again! Warm regards,...

Bridgewater, Connecticut
Reviewed 2 weeks ago

Sheraton Boston is a great hotel within close proximity of Northeastern University, Berkley, BSO... I had a room which they said was recently renovated. Very large with two double beds. Valet parking is $52 but you could self park for $42 at a garage next to hotel. Very friendly staff. A bit of a line at checkout.

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Helpful?
Thank Susan W
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Susan W, Thank you so much for staying with us! I'm so glad that your room was comfortable and the location was so convenient for your travels around Boston. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Washington DC, District of Columbia
Reviewed 2 weeks ago

Large conference hotel. Prime location with easy walk to Hynes Convention Center, Pru, shopping arcade, etc. Can reach the Pru T Station without going outdoors. Stayed on the club floor as a Gold Member. Pro: large room, clean, free wi-fi on the club floor although it dropped out often and required restarting, key coded elevators, great towels. Minor maintenance issue...

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Helpful?
Thank SHVA
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear SHVA, Thank you so much for taking the time to let us know about your recent stay. We very much value your loyalty and your feedback is greatly appreciated. I'm glad that you enjoyed our great location and comfortable rooms. We do hope to welcome you back should your travels bring you to Boston! Warm regards, Angela Vento General...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: RM1,118 - RM2,730 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Hotels.com, Priceline, TripOnline SA, Cheap Tickets, getaroom.com, HotelsforEveryone and Evoline ltd so you can book your Sheraton Boston Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#35 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor with a view of the Charles River”
francesr448, 20 Apr 2017 | Read review
“Ask for a river view, the higher the floor, the better”
Wednesday1970, 20 Apr 2017 | Read review
“High-up, facing the city!”
490louisc, 19 Apr 2017 | Read review
“Stay away from elevators”
Cardinals23, 19 Apr 2017 | Read review
“If you want a better view ask for a higher flower. I was on 5th floor and had no view of the city.”
spericson77, 14 Apr 2017 | Read review
5 of 5