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Hotel is in a great location. Staff was friendly but not very helpful with my IHG account and/or explaining the credit that Kimpton usually offers members. It was like I was being penalized because I didn't book directly with the hotel. The room wasn't ready...More
Response from JHH42, General Manager at Kimpton Hotel Palomar San DiegoResponded 3 days ago
It looks like we fell short in some areas and did not leave you with a great impression. This is disappointing to us and we definitely would be happy to look into your comments in further detail.
If you have a minute and...More
We stayed here one night prior to the rest of our group coming in town. As soon as we walked up, the staff were very friendly and helpful. Lea at the front desk made check in really easy and made sure we got settled in...More
1 Thank Andrew M
Response from JHH42, General Manager at Kimpton Hotel Palomar San DiegoResponded 18 July 2018
Hello Andrew M,
Thanks so much for sharing the awesome comments about your recent stay at Palomar San Diego! We love hearing that you enjoyed your stay and that our location was convenient for you.
We appreciate being steps away from the Gaslamp and all...More
We got to the hotel and began the check-in process only to learn we had been upgraded from a regular room to a King Spa Suite. This was an amazing Suite on the 12th floor overlooking the pool with an amazing view of the city....More
Thank Diane S
Response from JHH42, General Manager at Kimpton Hotel Palomar San DiegoResponded 4 days ago
Hello Diane S.,
Thank you for starting out our week in a great way! We're thrilled to hear you enjoyed your stay and are a fan of our spa suites.
I'll happily share your awesome notes with our front office team. You'll make their day...More
In the summer I got a great deal to stay at the Palomar. It was the end of Comicon and so I decided to stay here for a staycation since I live up in Carlsbad. I've stayed at many a local SD hotel over the...More
Response from JHH42, General Manager at Kimpton Hotel Palomar San DiegoResponded 1 week ago
We appreciate hearing that you are a fan of our hotels and appreciate you sharing the "Kimpton Love". Thank you for the awesome comments and taking the time to recognize our staff (such a great way to start off our week).
I have stayed at many hotels in Gaslamp and this one just was not my favorite. Let start with the customer service. The hotel has 5 star customer service. They used a text message system to stay in contact with guests. If we needed anything...More
Thank Dan G
Response from JHH42, General Manager at Kimpton Hotel Palomar San DiegoResponded 2 weeks ago
Hello Dan G,
We appreciate the kudos for our customer service and so glad to hear that our communication via text messaging was helpful for you.
I am disappointed to hear the guest room was not ideal and you were not comfortable. We strive to...More
Move into luxury and sophisticated, art-filled style at Kimpton Hotel Palomar San Diego. In the center of downtown arts and culture, surrounded by award-winning theaters and nightlife and just steps from San Diego's …MoreGaslamp Quarter, our boutique Kimpton Hotel is a top choice for both work and play. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
I think you may have emailed the hotel directly and received an answer from our front office manager, George Williams? If not, please reach out to the hotel directly and ask to be connected to my extension and we can... More
I think you may have emailed the hotel directly and received an answer from our front office manager, George Williams? If not, please reach out to the hotel directly and ask to be connected to my extension and we can chat further.