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Hilton San Diego Resort & Spa

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#91 of 278 Hotels in San Diego
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Hilton San Diego Resort & Spa
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2,839 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton San Diego Resort & Spa
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Showing 2,752: English reviews
Owatonna, United States
Reviewed 1 week ago

Very expensive hotel for the overall experience provided. One day a large percentage of guests in the hotel had no hot water or water pressure in their rooms. Front desk staff was no polished in taking my complaint about the hot water.

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Helpful?
Thank bethgE8239VT
Reviewed 1 week ago

The hotel had everything you need in a hotel but didn't live up to its Hilton brand. Location in Mission Bay was excellent but the facility is a little worn and there weren't exciting activities going on on-site. If you go, make it a high priority to visit the concierge, Gordon Berry- he knows everything about San Diego and who's...

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Helpful?
Thank marciam504
HiltonMissionBay, General Manager at Hilton San Diego Resort & Spa, responded to this review

Dear marciam504, We appreciate your recent visit and review of your experience at our resort and for your continued loyalty to the Hilton brand. I'm very sorry you had a disappointing stay and our seasonal activities were not up and running during your stay. Exceptional guest service is the foundation of our brand promise and we're very glad Gordie was...

Lake Shore, Minnesota
Reviewed 1 week ago

OK, outside of the location and truly great staff, this property is in dire need of updating. My room had a balcony that was filthy, even the chair on the balcony was gross. The bathtub drain was nearly clogged. The mattress was very comfortable though. The restaurant staff and bar staff and food were all great. I'll come back if...

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Helpful?
Thank Mark A
HiltonMissionBay, General Manager at Hilton San Diego Resort & Spa, responded to this review

Dear Mark A, Many thanks for being our guest during the holiday season and for your thoughtfulness in extending the wonderful feedback about our caring and knowledgeable hospitality professionals. We strive to provide a level of service that rivals our scenic and central San Diego location on Mission Bay and we're thrilled we achieved our goal with your visit. We...

Massillon, Ohio
Reviewed 1 week ago via mobile

I visited this resort for a conference and there was no hot water for 2 consecutive days. The front desk employee told me on Tuesday that a manager would contact me. By Friday no one had contacted me so I called and left a voicemail for a manager. A full week later no one has returned my call. I chose...

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Helpful?
Thank BDM28
HiltonMissionBay, General Manager at Hilton San Diego Resort & Spa, responded to this review

Dear Bitstar28, I can't be sure by your review where or whom you left a message, but please contact the resort directly and ask for me personally . Please accept our apology and we hope to hear from you soon. Kindly, ELIZABETH MELENDEZ Hotel Manager

Alameda, California
Reviewed 1 week ago

This was the worst Hilton experience we've had. The room was gross. The shower had mold/mildew and scum on the grout that was peeling off while we attempted to shower under a shower head that had no pressure. No fan or vent in the bathroom so the mirrors stayed foggy. The toiletries were not all stocked, the tissue box was...

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Helpful?
Thank veronicagN4975AE
HiltonMissionBay, General Manager at Hilton San Diego Resort & Spa, responded to this review

Dear veronicagN4975AE, We regret that we were not able to provide you with the quality of service, high level of standards we are known for and the amenities you deserve during your recent stay. We strive to provide every guest with an exceptional and personalized stay at our resort, and we are always looking for ways to ensure that each...

North Las Vegas, Nevada
Reviewed 1 week ago

Very good experience only one little inconvenient with the food but management take care inmediatly on a very professional way other than that we will definitely come back on our next trip to stay at Hilton

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1Thank evangelinoc
San Diego, California
Reviewed 2 weeks ago

Our room smelled like mold. The parking was outrageous and we were not told about it in advance. I got charged for 5 rooms and only stayed 4 nights. Trying to get it fixed. The Jacuzzis is so hot that you can't get in it.

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Helpful?
Thank Connie P
HiltonMissionBay, General Manager at Hilton San Diego Resort & Spa, responded to this review

Dear Connie P, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with your room and the Jacuzzi was not a relaxing and enjoyable temperature for you. Guest feedback is incredibly important to us. We are taking your comments into consideration...

Kansas City, United States
Reviewed 2 weeks ago

The towels were a fantastic size, they covered your entire body!!! There was a 2 inch gap under our door to our room, so we could hear EVERYTHING that happened in the hallway, even foot steps that kept us up all night. They cut off our key card on accident and we had no access to our room or the...

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Thank D1623AWheatherh
Palm Beach, United States
Reviewed 2 weeks ago

Aside from a couple of room cleanliness issues, in which the exemplary staff handled very quickly, this hotel assisted me with relaxation levels I have not experienced in quite a while. The restaurant/in room dining and bar are very creative and very delicious. I loved the semi-private fire pit outside your back sliding glass doors that faces the lagoon. Within...

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Helpful?
Thank X4961XFdavidc
Rochester, Michigan
Reviewed 2 weeks ago via mobile

I travel all of the time and this place has phenomenal service. I knew I was in for Something special while standing in line. The concierge convinced a guest to sing opera for us. She wasn't warmed up and was spectacular. Our concierge was a man who celebrated personal connections. Gordon Berry is among the top two concierges I have...

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Helpful?
1Thank Laura G

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton San Diego Resort & Spa

Address: 1775 East Mission Bay Drive, San Diego, CA 92109-6801
Region: United States > California > San Diego > Mission Bay Park
Price Range: RM578 - RM1,520 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Diego Resort & Spa 4*
Number of rooms: 357
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Cancelon, Hotels.com, Odigeo, Travelocity, TripOnline SA, Priceline and Jetsetter so you can book your Hilton San Diego Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Diego Resort And Spa
Hilton San Diego Hotel San Diego
Hilton Hotel San Diego
Hotel Style:
#14 On the Beach Hotel in San Diego
#22 Spa Hotel in San Diego
#28 Green Hotel in San Diego
#33 Luxury Hotel in San Diego
#63 Business Hotel in San Diego
#67 Family Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Diego Resort & Spa staff and other travellers.
22 questions
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See all questions (22)

Questions? Get answers from Hilton San Diego Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in the tower facing the bay”
 of 5 bubbles mikebI4825IV, 6 Dec 2016 | Read review
“The rooms in building numbered 500 was not up to par.”
 of 5 bubbles MontegoBaynlovinit, 29 Nov 2016 | Read review
“Go for a beach access room.”
 of 5 bubbles Ed979, 16 Nov 2016 | Read review
“Higher floors have better views”
 of 5 bubbles andrearZ1465FF, 1 Nov 2016 | Read review
“High floor and ocean view”
 of 5 bubbles PBK007, 23 Oct 2016 | Read review
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