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Attended a small conference at the Rancho Bernardo Inn. Staff was excellent at check in, greet you on property and very personable in local coffee cafe. Room was a bit dated with cover on toilet not matching with gaps on each side, cleaning bottle left...More
Response from Lindsay M, Manager at Rancho Bernardo InnResponded 28 July 2016
Thank you for taking the time to share your review with us. I was very pleased to read that you enjoyed your stay with us and that our staff’s level of hospitality met your expectations. However, I do apologize for your room’s condition’s...More
I have been to RBI many times for business, but when we decided to use the property for our wedding day, we understood WHY so many others love the hotel. Their customer service can't be beat from the planning process throughout the execution. Every event...More
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The title of this review should say it all but I'll flesh it out a bit. The first huge plus is this beautiful hotel is DOG FRIENDLY!!! The fee's a bit stiff ($100 (not sure if that's per night or per stay); and that's a...More
Arrived late and staff helpful to check in fast. Mornings had Great Breakfast to start the day. Pet friendly property with a built in mini dog park., Great for Pets, Friendly staff, great location- not as far as you would think from Torrey Beach!
We arrived on Friday for a long weekend stay. My husband has been here for a conference since Tuesday. Since we have a child he asked to be moved to a double room which the hotel accommodated. The room we checked into together was a...More
Thank Kelly B
Response from Lindsay M, Manager at Rancho Bernardo InnResponded 26 July 2016
Please accept my sincerest apologies for the trouble you and your family faced during your stay with us. We take our guests satisfaction and comfort very seriously at Rancho Bernardo Inn and I was very saddened to learn that your experience left you with much...More