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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

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Traveller (70)
Room & Suite (50)
Dining (4)
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Overview
  • Excellent47%
  • Very good33%
  • Average16%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (306)
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All reviewschili's restaurantthe breakfast arearoom was cleansoccer teammini martmicrowave and mini fridgequick drivewould stay here againyogurtmake your own wafflessafari parksofa bedwaffle makerhot breakfaststayed one nightrestaurants within walking distanceminute drive
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11 - 15 of 299 reviews
Reviewed 19 October 2017

I stood here for one day on a weekend getaway from Los Angeles, only to say that I would have saved $150.00 and would have rather gone home and come back the next day. This was super expensive and definitely would not ever stay here...More

Thank Lilia C
Response from Oscar E, Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps PowayResponded 19 October 2017

Dear Lilia C, Thank you for taking your time to review your stay, I want to apologies for your overall experience you had during your stay, we clearly did not execute the service you deserve and provide the service the Marriott brand is known for....More

Reviewed 26 September 2017

We were pleasantly surprised how clean & roomy our suite was. We were also impressed with the decor and amenities i.e. microwave, refrigerator, bar sink, desk, 2 flat screen tv's, hairdryer etc. However what made a lasting impression was Maria, the dining room attendant. Not...More

Thank pmauhili
Management response:Responded 4 October 2017

Dear Pmauhili, Thank you so much for taking the time to rate your stay and share your kind words. We strive to deliver a clean and welcoming ambiance and it truly means a lot to hear we were able to execute your expectations. Maria truly...More

Reviewed 11 September 2017 via mobile

The hotel and its staff were excellent. The hot breakfast was equally good. The reason for my low ratings is the insensitivity of management to its existing guests. We stayed for 3 nights. Both days we had to ask to have our room cleaned when...More

Thank Jim C
Response from Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps PowayResponded 13 September 2017

Dear Jim C, Thank for taking the time write a review of your experience at my hotel on Trip Advisor. I want to apologize that the hotel was not up to par. I will follow through by sharing your comments with the appropriate departments to...More

Reviewed 8 September 2017

I have stayed at this SpringHill Suites on two occasions. Both have been very pleasant. The rooms are comfortable, and the hotel is quiet. As you would expect for this hotel chain there is a serviceable breakfast and nice amenities. In particular the front desk...More

Thank Georgesec
Response from Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps PowayResponded 13 September 2017

Thank you for taking the time to share a review on your recent stay at the Springhill Suites San Diego Scripps Poway. I appreciate you sharing your experiences with us. It is nice to hear that you found the property to meet your needs during...More

Reviewed 17 August 2017

Stayed one night here and there wasn't anything super negative about it, however it seemed just like an average hotel to me. The rooms were clean, and not really a "suite", but does offer a couch next to the bed. The kids wanted to swim...More

Thank Off-2-seeTheWizard
Response from Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps PowayResponded 18 August 2017

Thank you for reviewing your recent stay with us. We appreciate the constructive feedback as we continually strive to perfect our service and accommodations. I will follow through by sharing your comments with the appropriate departments to help improve our service levels in the affected...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Meeting Rooms
Breakfast included
Laundry Service
Self-Serve Laundry
Multilingual Staff
Dry Cleaning
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$136 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Family Hotel in San Diego
#50 Business Hotel in San Diego
#56 Romantic Hotel in San Diego
Room types
Suites, Family Rooms, Non-Smoking Rooms, Kitchenette
Details
Price range
US$136 - US$267 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Family Hotel in San Diego
#50 Business Hotel in San Diego
#56 Romantic Hotel in San Diego
Room types
Suites, Family Rooms, Non-Smoking Rooms, Kitchenette
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Traveller (70)
Room & Suite (50)
Dining (4)
Pool & Beach (1)
Questions & Answers
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Trinity W
30 April 2015|
AnswerShow all 2 answers
Response from Kelly_Herrington | Property representative |
The closest beach to us is LaJolla and its about 15 miles. Our breakfast has scramble and hard boil eggs, oatmeal, fruit, muffins, yogurt, and a rotating item either potatoes, Canadian bacon or sausage. On the weekend we... More
0
Votes
Dana S
13 March 2015|
Answer
Response from Kelly_Herrington | Property representative |
No problem. Not sure if you know that every room does have a sofa sleeper. Any other questions let me know. Thanks and have a great day! Kelly Herrington General Manager
0
Votes
Dana S
28 February 2015|
Answer
Response from ronswife12 | Reviewed this property |
There's a little of something for everyone. Hot and cold items. When we've been there we've had waffles, scrambled eggs with fixings (i.e. salsa, shredded cheese, etc.), ham or sausage, hot rice with seasoning to sprinkle on... More
0
Votes
Room Tips
"choose another hotel until they're done with construction"
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"Hotel is under construction, I did not hear any noise but you may want to request a room away from..."
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"Stay away from rooms near the highway"
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"Ask not to be on the freeway side of the hotel as it is quite noisy"
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