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Hilton Garden Inn San Diego/Rancho Bernardo

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#45 of 278 Hotels in San Diego
Certificate of Excellence
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Hilton Garden Inn San Diego\/Rancho Bernardo
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561 Reviews from our TripAdvisor Community

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Showing 545: English reviews
San Diego, California
Reviewed 1 week ago

The room was spacious, clean, and the customer service was out of this world. The front desk representative, Rosie Saouda had a smile on her face every time we walked by. She answered all of my questions, helped with every detail. She went above and beyond her duties and made sure we were happy at all time.

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Helpful?
Thank bmalham2017
Bakersfield, Cambodia
Reviewed 2 weeks ago

Staff is very friendly and area / location is fantastic. Close to shopping and a wonderful area for morning and evening runs (if you like that kind of thing). There are also, several dining options within walking distance (less than half-mile) as well.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank I3703YTmichaelo
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Our team will be so happy to hear your feedback! It is what they put in all their hard work for. Thank you for your review and come back soon!

San Diego, California
Reviewed 2 weeks ago

Enjoyed my trip to the Sam Diego area. The hotel was located close to where we were going to celebrate the new year. If I was to visit the San Diego area again I would stay at this Hilton as they were friendly and welcoming.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank georgerI4681IQ
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Happy New Year! Thank you for the review and we look forward to serving you again in the future.

brea, United States
Reviewed 3 weeks ago

Excellent staff and hotel location. Within walking distance of restaurants and stores. Easy access to I-15 north or south. Underneath parking very convenient. Single rooms are ok but one bedroom much nicer and well designed. Beds are very comfortable. Air and Heating very quiet and worked properly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Stephen E. Y
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you for taking the time to recognize our team and share your experience. Your feedback is so important to help our traveling community decide where to stay when they come to our area. The suites with a separate bedroom are a nice upgrade, especially for those traveling with family. We look forward to your next stay!

Paso Robles, United States
Reviewed 3 weeks ago

I took off for a weekend alone and stayed in the Hilton Garden Inn Hotel. The bed was perfect, the room clean and attractive. The little kitchen was an added plus. I felt welcomed by all staff. And the location was perfect, close to shopping and restaurants. I even spent one morning at the library which was next door!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Dina H
Sarah H, Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Get-a-way with us anytime! The library is an added bonus that most of our guests do not know about. Thank you for sharing with the online community! See you again soon!

New York, United States
Reviewed 3 weeks ago

We started with very good service from the front desk. We booked two rooms and asked for adjoining. The manager took care of that as promised. No problem checking in. The appearance of the rooms was okay. During a five day stay, one of the rooms was cleaned twice and the other once. Aside from that the stay was adequate.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Z6742BVjamieb
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you for your feedback regarding your room cleaning service during your stay. I am very sorry that your experience with housekeeping was not positive. We have addressed this concern with our housekeeping team to ensure we correct for the future. I truly appreciate you bringing this to our attention so we can improve. I hope you will give us...

Seattle, Washington
Reviewed 3 weeks ago

I have stayed here before and it is consistently good. The place is nice, the people are friendly and helpful, the rooms are all you need and it has a decent bar, The only downside is that it is a little noisy from the highway if you are at that end of the property.

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Helpful?
Thank Timothy H
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Our goal is to deliver a consistent product and level of service for our guests, Thank you so much for your loyalty to our hotel and for sharing your review online. We look forward to you next stay with us!

Panama
Reviewed 4 weeks ago

This is an average hotel, I must say I bit tired, but being well taken care of. The food isn't good, the rooms aren't so nice, but it serves the purpose. It is good for business stays. I like the location also as it is next to a public library and and in a very peaceful neighborhood. I have to...

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Helpful?
Thank Mustafa K
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

First thank you for your recommendation and for recognizing Mike! Trust me I wish I has 50 Mikes at my hotel. I appreciate your feedback regarding the food and your perception of the hotel overall. We always want to find ways to improve and your feedback does not go on deaf ears. We hope you will give us the opportunity...

Folsom
Reviewed 4 weeks ago

Stayed for a wedding in town ... the room was very clean and smelt great...Upon arrival the temperature in the room was perfect as it was very cold outside...the staff was very professional friendly! The room was quiet and we could not hear other tenants . Plenty parking onsite for large vehicles.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 959chaseb
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

We love our proximity to the wedding venues in east San Diego so that we can host families and friends on such joyous occasions! Thank you for sharing your experience and if you find yourself in our neck Southern California in the future, we hope you would come back and stay with us again!

Christine, United States
Reviewed 4 weeks ago

I am not impressed with managerial follow through in situations. The staff at the front desk showed racism towards the kitchen staff. It was very apparent and unappreciated to witness. I am embarrassed for the Hilton to have racism during this day and age.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank deborahmV2361VH
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I am so sorry that you did not receive prompt follow up. This is frustrating and we want to we have reached out directly to you to address your concerns. Please know that we want to hear our guests feedback in order to improve and appreciate your time. We hope to connect with you soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Hilton Garden Inn San Diego/Rancho Bernardo

Address: 17240 Bernardo Center Drive, San Diego, CA 92128
Region: United States > California > San Diego
Price Range: RM463 - RM979 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Diego/Rancho Bernardo 3*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline and Hotels.com so you can book your Hilton Garden Inn San Diego/Rancho Bernardo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn San Diego/Rancho Bernardo Hotel San Diego
Hilton San Diego
San Diego Hilton Garden Inn
Hotel Style:
#23 Best Value Hotel in San Diego
#65 Family Hotel in San Diego
#75 Business Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn San Diego/Rancho Bernardo staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn San Diego/Rancho Bernardo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The south rooms had balconies overlooking the pool. The hotel is walking distance from 2 restaurants.”
 of 5 bubbles bmalham2017, 15 Jan 2017 | Read review
“The highway end can be a little noisy.”
 of 5 bubbles TimothyH308, 29 Dec 2016 | Read review
“Any room looking at the pool would be better than the others. 345 was a nice one.”
 of 5 bubbles MustafaK552, 24 Dec 2016 | Read review
“Right next to several places to dine and also Kaiser. So you can get dinner and get your flu shot.”
 of 5 bubbles 665dough, 18 Oct 2016 | Read review
“There isn't much of a view from any direction since it's in a corporate park”
 of 5 bubbles pecose08, 6 Sep 2016 | Read review
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