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Four Points by Sheraton San Diego

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Traveller (187)
Room & Suite (73)
Dining (6)
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Overview
  • Excellent15%
  • Very good31%
  • Average23%
  • Poor15%
  • Terrible16%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Additional information
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (626)
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191 - 195 of 587 reviews
Reviewed 27 September 2015

We were grateful that the maintenance staff responded to our room issue within 1 hour of checking in. Having to move rooms created some issues that the housekeeping staff also helped us with. The property does need some updating in the rooms, such as keeping...More

Thank linoaktown
Response from Mike H, General Manager at Four Points by Sheraton San DiegoResponded 28 September 2015

Thank you for your comments. Although we work very hard to avoid incidents at the property, we know they happen. I am pleased to that we were quick to react and remedy the situation. As for condition issues; please be aware that the Four Points,...More

Reviewed 21 September 2015

Stayed a Friday to Sunday for a friends wedding in the area. Good location and great free parking. Ok bad points; room smelled too strong of cleaning products. Room was suppose to be queen beds but were only full size. Not enough adequate towels in...More

1  Thank Angel H
Response from Mike H, General Manager at Four Points by Sheraton San DiegoResponded 24 September 2015

Thank you for your comments. Please accept my apologies for the challenges you faced while my guest. I will follow up with the appropriate departments to make sure that the challenges endured will not be repeated. I will also look at all of our published...More

Reviewed 20 September 2015 via mobile

My main complaint about this hotel was the service. I checked in on a Friday afternoon and noticed a lot of stains on our comforter. I called the front desk and asked if they could bring a new one. The front desk apologized and said...More

2  Thank Krista S
Response from Mike H, General Manager at Four Points by Sheraton San DiegoResponded 24 September 2015

Thank you for your comments. Please accept my sincere apologies for the lack of follow though that was endured. This situation will be addressed with all staff involved in solving such a simple situation so it does not happen in the future. I do hope...More

Reviewed 8 September 2015 via mobile

My fiancée and I made a last minute trip to San Diego for labor day weekend. He booked four points through priceline at the rate of $80 a night. I was so happy with the room and the updated decor inside. The wood floor in...More

Thank Mistie A
Response from Mike H, General Manager at Four Points by Sheraton San DiegoResponded 9 September 2015

Thank you for your feedback, I'm glad that we made an overall good impression and will address the challenges with the missing door hanger. We look forward to your return. Mike Hensley, General Manager.

Reviewed 7 September 2015 via mobile

I have stayed at this hotel numerous times over the years with my family (wife and 2 little kids). Overall, it's an average hotel. The common areas are not bad - it has a decent pool area and the hallways are nice and spacious and...More

1  Thank seth2930
Response from Mike H, General Manager at Four Points by Sheraton San DiegoResponded 9 September 2015

Thank you for your comments and loyalty over the years. We do hope to keep that loyalty by upgrading the hotel with a major renovation that should start this year. My apologies for the challenges in trying to contact the hotel by phone, I will...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
US$119 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$119 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (187)
Room & Suite (73)
Dining (6)
Pool & Beach (6)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
June W
9 April 2018|
Answer
Response from David B | Property representative |
Dear June W, We are sorry to hear your expectations were not met. We definitely want to please all our guests and maintain a standard in our services. Please feel free to contact any of the front desk employees if you'd... More
0
Votes
LifelongSabbatical
12 March 2018|
Answer
Response from David B | Property representative |
Thank you so much for the great question. We have completed phase 1 of our renovation process. We are currently awaiting a phase 2 but this will not happen until after May. This means everything will be running great for you... More
0
Votes
livvy m
17 January 2018|
Answer
Response from Stephanie B | Property representative |
Hello Livvy- We do not charge a resort fee at the hotel. The only charge other than the room fee is a $12 parking fee per night. Hope to see you soon!
1
Vote
Room Tips
"We were impressed with the"
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"The best tip is "don't stay here""
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"Odd layout to hotel. Rooms near an exit door are most convenient to parking."
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"Stay elsewhere. This is a 50+ year old dump."
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