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Kona Kai Resort & Spa, A Noble House Resort

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#66 of 278 Hotels in San Diego
Certificate of Excellence
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Kona Kai Resort & Spa, A Noble House Resort
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399 Reviews from our TripAdvisor Community

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Showing 388: English reviews
The Woodlands, Texas
Reviewed 8 August 2015 via mobile

Our Hotwire booking has thus far proved to be a big mistake. Although I must add the location and views surrounding the hotel are quite beautiful. We booked via Hotwire a 3 person stay for 2 nights. A week before arrival I called to let the front desk know that due to a late flight we would probably arrive around...

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Helpful?
1Thank VScott1008
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

No matter your method of booking, we take great pride in affording each of our guests with an unrivaled hospitality, so it's disheartening to have missed the mark in this case. We apologize for the miscommunication and hope that you'll reach out to our management team so we can better address your concerns. Thank you in advance for your continued...

Pasadena, California
Reviewed 8 August 2015

Waste of money! Bathroom door was on a slider type rail,(like a barn door) loud bang when you open and close it. AC sounded like a helicopter was in the room. We ordered the too expensive smores bonfire kit. No one showed up with the wood for the bonfire as scheduled. I had to go seek them out which meant...

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Helpful?
2Thank Anitawhited
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

We appreciate the feedback and apologize for any inconsistencies in service during your stay. While miscommunications happen, we certainly understand the frustrations this can cause, and we apologize and pledge to do better. We hear your reservations but hope you'll extend us the opportunity to welcome you back and that you'll reach out to the team in return travels to...

California
Reviewed 5 August 2015

My husband had a conference at the hotel so we spent 3 days, 2 nights. It's at the end of Shelter Island in Pt. Loma and the hotel is right on the marina, with a sand beach. Beautiful park and beach to watch sailboats heading out to the mouth of the bay, lots of people walking and running. We brought...

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Helpful?
1Thank Sharkey
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

We're delighted to have welcomed you, and we're especially happy to hear that our pet-friendly policies lent so much added ease and enjoyment to your Kona Kai experience. We certainly know what it's like traveling with our 4-legged family members, and it's a pleasure to welcome and do all we can to ensure you're warmly embraced!

Glendale, Arizona
Reviewed 4 August 2015

Advertised as "private beach access" but that turned out to be a concrete area covered with a thin layer of sand. A few beach chairs but no water access. Had to pack up the family and drive to Mission Bay for ocean swimming.

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Helpful?
2Thank Ann T
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

We appreciate the opportunity to have welcomed you, Ann, and sincerely apologize for any miscommunication regarding the amenities of our marina. We're proud to offer a private sand beach, playground, volleyball court and more, though we understand how these offerings might have missed the mark for your family's needs. We hope the duration of your experience beyond this was an...

Colorado City, Colorado
Reviewed 3 August 2015

We had an early AM flight into SD so we stopped at the hotel and had then hold our luggage. We returned around 5pm 7-26 to check in only to have the hotel staff tell us that are room was not ready yet (Isn't check in at 3?). They told us they would call us when our room was available...

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5Thank cowboy1275
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

Thanks for visiting and for taking the time to reach out with this feedback. We'd like to apologize for the delay in getting you settled post our 4:00 check-in time and for any hinderance this caused to your stay thereafter. We certainly understand the frustrations with malfunctioning room keys, as well as towel shortage during the course of your visit,...

Redondo Beach, California
Reviewed 2 August 2015

Overall great experience. Nice size room and very well kept. In room refrigerator and coffee maker. Beds are very comfortable and the pillows are to die for. Views are good and the pool is large. The work out area is new and very adequate.

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Helpful?
Thank Steve12639
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

Thanks for visiting and sharing, Steve. We're excited to have shared the comforts of our newly renovated property with you and appreciate the kind words. Please be sure to connect again the next time you're in San Diego; we'd love to welcome you back for a memorable return!

Reviewed 2 August 2015 via mobile

My girlfriend and I recently celebrated my 25th birthday and her 21st birthday with a three night stay at Kona Kai Resort and Spa, a Noble House Resort. I must say upon our arrival, Najee and Taylor greeted us at the front desk and were very helpful and friendly. They provided detailed information not only about the resort itself, but...

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Helpful?
Thank Alex L
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

It's such a pleasure to have shared this birthday getaway with the both of you, Alex and to have enhanced the experience even more via the services of our team; we'll happily share the feedback with Najee, Taylor and the rest of the crew. Thanks for taking the time to reach out with such thoughtfulness!

Huntington Beach, California
Reviewed 31 July 2015 via mobile

Stayed with a diverse family of four. All had different expectations, but everyone was happy after our visit. Beautiful marina to gaze at, the squawk of sea gulls, the gentle flapping of rigging, spa treatments, a on the water fitness center, and watersports was all able to relax and entertain everyone Only negative is that this gem will soon be...

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Helpful?
Thank taxidriver101
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

We're humbled by such kind words of your Kona Kai experience and especially happy to hear your family was able to enjoy such a spectrum of our offerings. We'll do our best to keep these secret until your return and look forward to welcoming you back for another memorable one!

Clearwater, Florida
Reviewed 28 July 2015

was looking for a nice weekend get-a-way, thinking to stay locale.... the hotel overall is a dated hotel, but they have updated the rooms with some highend fixtures. we went this weekend (07/2015), they were out of everything and seemed under staffed. if it was not for the house keeping and the hotel restaurant waitress, we would have asked for...

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Helpful?
1Thank dlvazquez
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

While we're pleased to have welcomed you for this local escape, we'd like to apologize that elements of it missed the mark for you. As evidenced, our dedicated team is always happy to lend our expertise in any way possible to ensure an idyllic stay, and we hope that you'll consider reaching out in advance of return travels to San...

Calgary, Canada
Reviewed 27 July 2015

My wife and I spent a few nights at Kona Kai Resort and were very impressed by it's location and the helpful staff. People like Enrique and Crissy made it that much easier to adapt to a new surrounding. Both were very helpful and very professional.

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Thank garry k
L_Apichell, Manager at Kona Kai Resort & Spa, A Noble House Resort, responded to this review

We're pleased to have shared this maiden San Diego trip with you both, Garry, and we're especially happy to hear the warm hospitality of our team set the stage for a memorable stay. We'll gladly share the gratitudes on your behalf, and we hope your city explorations were equally as memorable!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Vessel Restaurant + Bar
Vessel Restaurant + Bar
Cuisines: Seafood, American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
At the tip of Shelter Island, the southern California vibe emanates at our beachfront hotel in San Diego. Sun, surf and sea create the tropical essence of our beachfront hotel in San Diego. With a rich history steeped in the beat and bravura of Polynesian and Spanish Colonial, Kona Kai Resort & Spa is a restyled creation of fresh, fun elegance punctuated by casual luxury. Fresh off a $22 million dollar transformation, the updated property features newly renovated bathrooms with glass enclosed showers in every guestroom, revitalized common areas and a luxurious spa, SpaTerre, offering the finest services from all over the world. Perfect for an executive meeting, a surprise getaway or a romantic wedding, Kona Kai Resort & Spa offers the right space for the right occasion. You'll find that space amidst quiet, private beaches, lush tropical gardens, astounding bay and marina views along San Diego's most magnificent stretch of waterfront. Relax poolside while you take in the view of Kona Kai Marina from the Tiki Bar or zip around the San Diego Bay on jet skis and see the city from a new perspective. Kona Kai Resort & Spa is the perfect place to start living. ... more   less 

Additional Information about Kona Kai Resort & Spa, A Noble House Resort

Address: 1551 Shelter Island Dr, San Diego, CA 92106
Region: United States > California > San Diego
Price Range: RM883 - RM2,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kona Kai Resort & Spa, A Noble House Resort 4*
Number of rooms: 129
Reservation Options:
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Also Known As:
Kona Kai Hotel San Diego
Kona Kai Resort San Diego
Hotel Style:
#10 On the Beach Hotel in San Diego
#16 Spa Hotel in San Diego
#23 Luxury Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Kona Kai Resort & Spa, A Noble House Resort staff and other travellers.
27 questions
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Questions? Get answers from Kona Kai Resort & Spa, A Noble House Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the bay view. The marina side is only for people who want to look at somebody else's expensive boat -- lots of them.”
 of 5 bubbles winst0n4, 22 Feb 2017 | Read review
“Top floor for sure.”
 of 5 bubbles 53sherrys, 8 Feb 2017 | Read review
“I just had lunch here, did not stay in the hotel.”
 of 5 bubbles moeroe2015, 2 Feb 2017 | Read review
“Marina or Ocean views are gorgeous!”
 of 5 bubbles danonrobinson, 28 Jan 2017 | Read review
“Ask for a room that faces the harbor.”
 of 5 bubbles Pattienns, 18 Jan 2017 | Read review
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