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Fairfield Inn & Suites Carlsbad

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Fairfield Inn & Suites Carlsbad
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246 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Avon, Ohio
Reviewed 1 week ago NEW

Located at the southern end of town, along the main drag, it is a quick and easy drive to Carlsbad Caverns (and not very far from Guadalupe Mountains National Park either) from this spotless, brand new looking hotel. The lobby area is welcoming with bright, modern décor that extends throughout the facility. Complementary parking, Wi-Fi and a nice breakfast are...

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Helpful?
Thank Steve1362
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for your review. I think I will use it as a template for answering questions about the property. From location to all the amenities, you have us covered. We are glad you found us and we hope to see you again in the future trips to Carlsbad.

Lake Delton, Wisconsin
Reviewed 4 weeks ago

We stayed at this hotel for 8 nights visiting our son. We enjoyed our stay immensely and met some of the best employees ever. Jordan, Belle, Joe and Ben made our stay feel like we were at home. Thank you everyone at the Fairfield for making our stay pleasurable.

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Helpful?
Thank John K
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for letting me know the staff made your stay feel like home. From all of us, thank you and we hope to see you again soon.

Stuart, Florida
Reviewed 3 November 2016 via mobile

What a nice hotel. Some hotels are new, some being renovated and some are sort of worn by the passing of time. This one is new or so recently upgraded it seems new. Service was great, bed very comfortable and cleanliness is, well, very good to perfect. And the city of Carlsbad has a lot of interesting shops from antiques...

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Helpful?
Thank Taste_Tester50
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for the great comments. The staff enjoy hearing our guests enjoyed their stay. Please come back and enjoy the Carlsbad history.

Reviewed 15 October 2016 via mobile

This is a basic but very clean hotel. Great location to go to Carlsbad village (although mind the traffic on 5) but great for places like Legoland etc. also has laundry and basic breakfast available. Great value for money though.

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Helpful?
Thank Philippe M
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your thoughts. While I do not understand your LEGOLAND and traffic on 5 references, your comments are appreciated. We hope you enjoyed Carlsbad Caverns and the Great Southwest.

Highland Park, New Jersey
Reviewed 1 October 2016

Well, this is a lovely motel -- what you would expect from this generally good chain. But the electricity was out in the bathroom so that the hair drier, secured to the wall, wouldn't work. I was in a hurry for an appointment so I had to leave with wet, unstyled hair. Women reading this should know that is no...

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Helpful?
Thank MiriamfromNJ
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your experience while staying at the Fairfield Inn & Suites. First please accept my apology. This is being addressed with both our maintenance and front desk. While the weather has in the past provided power surges, I do not know if this was the case. However, another room could have been used to dry your hair....

Ripon, California
Reviewed 25 September 2016

Location was perfect, just as you enter the town. The desk staff was very helpful and courteous. The room was very nice, clean, and the bed comfortable. Right next to an I Hop, in case you don't want hotel continental breakfast (which was pretty good!). Walmart next door for those unexpected necessities.

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Helpful?
Thank fiftys0mething
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Your comments are greatly appreciated. We are pleased you found our staff helpful and courteous. The team pride themselves in providing excellent service. Please come back to see us again soon.

Reviewed 23 September 2016 via mobile

I spent three nights in Carlsbad on work travel and the Fairfield Inn provided a comfortable, welcoming place to stay. Not as busy as it was a few years ago during the drilling boom, so I was given an option of what floor I wanted. Very clean, comfortable, excellent service, and good breakfast. Thanks!

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Helpful?
Thank Melanie B
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for your comments. We enjoy hearing you were pleased and found the property clean and comfortable. Please come back to see us again soon.

Reviewed 20 September 2016 via mobile

Hotel room was terrific! Very clean and front desk staff when we checked was very helpful answering questions. Can't beat the price for such a nice hotel and room. Breakfast is the typical Marriott breakfast. I just wish the bacon wasn't so paper thin.

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Thank Roy and Heidi D
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for comments. The staff enjoy hearing that they have provided or exceeded our guest's expectations. We hope to see you again soon.

Euless
Reviewed 14 September 2016

The brand name Fairfield represents the Marriott name, so I'm willing to pay a bit more because I usually know what to expect. But for $150 + taxes, I got a huge bus load of a very noisy, rude and demanding tourist group that took over the lobby and breakfast area, and a faulty air conditioner that came on with...

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Helpful?
Thank hockeypirate
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your thoughts regarding your stay. While I understand you were expecting a nice quiet stay, Labor Day is the end of family travel and families and certain schools use the time for a special treat for the students. Please accept our apologies for the noise and crowded breakfast. Our maintenance team has visited your accommodations and...

Reviewed 27 August 2016 via mobile

This is a beautiful hotel with an outdoor pool and hot tub. There was a great sitting area with a firepit. However, the entry to our room was so narrow the. Luggage cart barely fit. The desk lamp did not adjust...just lay with the shade on the desk. Housekeeping was horrible. The made the beds and left towels...no other cleaning....

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Helpful?
Thank icatlady
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for your comments. Please accept my apologies for not meeting your expectations. Your comments have been used as a training tool for our housekeeping team. I would be happy to discuss your concerns should you desire. Again, please accept my apology.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Restaurant
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About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
The newly built Fairfield Inn & Suites Carlsbad New Mexico is just minutes away from the famous Carlsbad Caverns National Park, the Living Desert Zoo & Gardens State Park and the Pecos River. Experience more than 117 known caves at the Carlsbad Caverns - all formed when sulfuric acid dissolved the surrounding limestone. Located in the northern part of the Chuhuahuan Desert, Fairfield Inn & Suites Carlsbad New Mexico is centrally located to Roswell, Artesia, El Paso, and Midland. The Fairfield Inn & Suites Carlsbad New Mexico provides you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at Fairfield Inn & Suites Carlsbad New Mexico, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. ... more   less 

Additional Information about Fairfield Inn & Suites Carlsbad

Address: 2525 S Canal St, Carlsbad, NM 88220-6521
Region: United States > New Mexico > Carlsbad
Price Range: RM590 - RM789 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Carlsbad 2.5*
Number of rooms: 91
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Also Known As:
Fairfield Inn And Suites Carlsbad
Fairfield Inn & Suites Carlsbad Hotel Carlsbad
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Carlsbad staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms face back of the property”
 of 5 bubbles fiftys0mething, 24 Sep 2016 | Read review
“Ask for a room at the back of the hotel.”
 of 5 bubbles CathyG730, 27 Jul 2016 | Read review
“The white noise of the air conditioner drowns out the hallway noise of the other guests. We happened to be on a floor with a wedding party.”
 of 5 bubbles 180lynnj, 22 Jul 2016 | Read review
“Top room, away from elevator”
 of 5 bubbles Elasmobranchs, 14 Feb 2016 | Read review
“Comfortable beds, very clean and new hotel.”
 of 5 bubbles Mibarbo, 19 Dec 2015 | Read review
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