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Fairfield Inn & Suites Carlsbad

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Fairfield Inn & Suites Carlsbad
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254 Reviews from our TripAdvisor Community

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Showing 249: English reviews
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Reviewed 1 week ago via mobile

The worst Marriott ever and I have stayed in Marriotts all over the world!! The front desk personnel were very rude everyday! They didn't clean our room! Doors to get in pool area don't work! Hot tub was just warm! No coffee most of the time never had creamer out! Had to go to convenience store!! I am so disappointed...

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Helpful?
Thank Jeana R
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for your review. While it appears we did not meet your expectations, I would be pleased to speak with you to assure you that this is not our practice and would like to show our dedication to excellence. Please reach out as I would like to make it right by offering the best solution. Look forward to speaking...

Reviewed 1 week ago via mobile

We typically judge a place based on the free breakfast offered. Cold scrambled eggs, no forks, no napkins, very little coffee. About the only highlight was the waffle maker which was in high demand. The room was nice and clean. Overall good experience other breakfast.

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Helpful?
Thank ReneGutierrez
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Please accept our apology for a not so great day in our breakfast area. While we attempt to keep up on days with a larger number of guests, we do fall short on occasion. I will agree those waffles are great and everyone waits in line. Glad you enjoyed the room and hope you will return to see our improvement...

Aztec, New Mexico
Reviewed 2 weeks ago via mobile

The room we were in seemed smaller than usual but was comfortable enough. It was a clean room. The bed was really comfy! Noise levels were moderate. If you get an even numbered room you'll be on the side of the hotel facing the highway. The refrigerator also buzzed in our room as it cycled off and on. Found it...

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Helpful?
Thank Shannon L
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our property, Carlsbad Fairfield Inn & Suites. Your comments on the room size and comfort brought smiles along with the breakfast quality. Our location on Highway 285 does provide a convenient location as well as road noise which is different from home. The maintenance team is looking into the refrigerator noise. During...

Austin, Texas
Reviewed 2 weeks ago

This location is fine if your a heavy sleeper. All through the night you could hear people talking. It sounded like there was a motorcycle drag race outside our window. This hotel is located right next to a busy intersection on the highway. When we arrived at 8:30 pm exhausted we were not offered water or any assistance.

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Helpful?
Thank geoshaun
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your thoughts regarding your stay at the Carlsbad Fairfield Inn & Suites. Please accept our apology for the noise you encountered during your stay. While our location in on Highway 285 and there is a large amount of traffic noise, that does not excuse the hallway noise you encountered nor the lack of attention you did...

Atlanta, Georgia
Reviewed 3 weeks ago via mobile

The hotel was clean, well kept, and had a good breakfast! The front desk staff, breakfast staff, and housekeepers were great! The pool and and hot tub were not really useable, which was disappointing since we had been hiking each day. It was a great place to stay so that we could go to Carlsbad Caverns and Guadalupe Mountain National...

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Helpful?
Thank Pamydosy
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking time to share your thoughts about your stay at the Fairfield Inn and Suites Carlsbad. Your enjoyment of the room and staff have been shared. The staff say "Thank you and we will continue to strive to improve. The weather in Carlsbad proves to challenge outdoor pool chemical levels. While it is an issue, we approach...

Heber City, Utah
Reviewed 7 January 2017

We stayed here two nights recently to visit Carlsbad Caverns. Front desk staff was friendly and helpful. Our room was clean and well equipped. Price was high for a Fairfield, but with tourists and oil field workers, I'm guessing they can get away with it. We got an upgrade so I guess I shouldn't complain. Easy access to town, Wal-Mart...

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Helpful?
Thank balanceok
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your experiences during your recent stay at the Fairfield Inn & Suites in Carlsbad. Our goal is to provide clean and comfortable accommodations for our guests. We understand our price is higher than most locations however we hope you received a good value. Yes our location is superior for those visiting Carlsbad Caverns. We hope you...

San Antonio, Texas
Reviewed 6 January 2017 via mobile

Hiking at Guadalupe Mountains National Park and stayed 1 night. New and clean hotel near several places. Comfortable rooms and beds. Great breakfast and the employee working it was friendly and hustling. We enjoyed are stay.

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Helpful?
Thank surfinbird81
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you found our property clean and comfortable. The new Fairfield breakfast provides healthy options for guests. We look forward to your return to the area as there are many different hiking locations to explore.

Texas
Reviewed 4 January 2017 via mobile

Cookies were available on our arrival. Beds were comfortable. Rooms were clean and neat and included microwave, coffee machine and refrigerator. Breakfast was fine. My children enjoyed making mini waffles. Coffee and hot water are available all day. Only 30 minutes from Carlsbad Caverns.

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Helpful?
Thank Jason_and_Tania
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased you enjoyed your room. Our new Fairfield breakfast provides many healthy options. Mini waffles are one of the new changes. Glad the children enjoyed them as well as the cookies provided in the afternoon. Carlsbad Caverns are a short drive. We hope to see you again to...

Avon, Ohio
Reviewed 4 December 2016

Located at the southern end of town, along the main drag, it is a quick and easy drive to Carlsbad Caverns (and not very far from Guadalupe Mountains National Park either) from this spotless, brand new looking hotel. The lobby area is welcoming with bright, modern décor that extends throughout the facility. Complementary parking, Wi-Fi and a nice breakfast are...

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Helpful?
1Thank Steve1362
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for your review. I think I will use it as a template for answering questions about the property. From location to all the amenities, you have us covered. We are glad you found us and we hope to see you again in the future trips to Carlsbad.

Lake Delton, Wisconsin
Reviewed 9 November 2016

We stayed at this hotel for 8 nights visiting our son. We enjoyed our stay immensely and met some of the best employees ever. Jordan, Belle, Joe and Ben made our stay feel like we were at home. Thank you everyone at the Fairfield for making our stay pleasurable.

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Helpful?
Thank John K
Karen A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for letting me know the staff made your stay feel like home. From all of us, thank you and we hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The newly built Fairfield Inn & Suites Carlsbad New Mexico is just minutes away from the famous Carlsbad Caverns National Park, the Living Desert Zoo & Gardens State Park and the Pecos River. Experience more than 117 known caves at the Carlsbad Caverns - all formed when sulfuric acid dissolved the surrounding limestone. Located in the northern part of the Chuhuahuan Desert, Fairfield Inn & Suites Carlsbad New Mexico is centrally located to Roswell, Artesia, El Paso, and Midland. The Fairfield Inn & Suites Carlsbad New Mexico provides you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at Fairfield Inn & Suites Carlsbad New Mexico, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. ... more   less 

Additional Information about Fairfield Inn & Suites Carlsbad

Address: 2525 S Canal St, Carlsbad, NM 88220-6521
Region: United States > New Mexico > Carlsbad
Price Range: RM547 - RM887 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Carlsbad 2.5*
Number of rooms: 91
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Also Known As:
Fairfield Inn & Suites Carlsbad Hotel Carlsbad
Fairfield Inn And Suites Carlsbad
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Carlsbad staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room not on the first floor or by the highway.”
 of 5 bubbles geoshaun, 11 Mar 2017 | Read review
“Quiet rooms face back of the property”
 of 5 bubbles fiftys0mething, 24 Sep 2016 | Read review
“Ask for a room at the back of the hotel.”
 of 5 bubbles CathyG730, 27 Jul 2016 | Read review
“The white noise of the air conditioner drowns out the hallway noise of the other guests. We happened to be on a floor with a wedding party.”
 of 5 bubbles 180lynnj, 22 Jul 2016 | Read review
“Top room, away from elevator”
 of 5 bubbles Elasmobranchs, 14 Feb 2016 | Read review
5 of 5