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Hotel was great, breakfast was not good (I had better in elementary school but since that is something you can't change I get it), the staff was under-trained and as an employee of IHG, this hotel did not have the customer service it should. Again,...More
Thank Ryan H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 1 week ago
Hi Ryan H!
Thanks for choosing us for your trip in Carlsbad and sharing your experience. We appreciate your kind words for our overall hotel aesthetics. I'm very sorry though about the lapses in our hotel staff's service and issue with our breakfast options. While...More
We stayed here for one night and we were pleased with the hotel. Our room was clean, quiet and comfortable. The breakfast was well stocked, and the staff was helpful and friendly.
It is worth noting that the hotel is undergoing a renovation; the entire...More
I would not recommend this hotel. Although the staff was very friendly and professional, the building is run down and shabby. Compared to other Holiday Inn Express hotels, this one is not up to par. Prices for hotels in the area seemed high when researched...More
Thank Lori G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 20 November 2017
Hi Lori G,
Thank you for staying at the Holiday Inn Express Carlsbad and for taking the time to share your experience with us. It is great to see the excellent rating you gave to our staff service. However, I'm sorry to read that you...More
The room was a standard holiday inn express. No big surprises or disappointments there.
The main reason for my review is the staff. They were very helpful and courtesy. Tamzen at the front desk was able to give a recommendation for a very good restaurant...More
Thank Andrew B
Response from HIExpress88220, Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 31 October 2017
Good Afternoon Andrew,
Thank you so much for reaching out to us and giving us your feedback of the hotel property. We are so glad to hear that one of our staff members could go over and beyond for you. We will always strive for...More
I arrived a bit after 3 in the afternoon and my reservation had already been prepared. Received my key immediately upon checking in and went directly to my room.
The layout was a standard Holiday Inn Express room, it was clean and comfortable. The breakfast...More
Response from HIExpress88220, Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 25 July 2017
Thank you so much for taking the time to express to us your thoughts regarding your stay here. We value all of our guest feedback as it assures us that we are properly accommodating our guests. We hope your experience with us will bring you...More