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Stevens Inn

TripAdvisorUS$156*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$187*
US$156*
US$187*
US$156*
US$187*
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Stevens Inn
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559 Reviews from our TripAdvisor Community

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Showing 540: English reviews
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Reviewed 1 week ago via mobile

We stayed here based on other reviews. Front desk staff were very friendly. The room was very nice, clean and comfortable. The only thing I would change is the bathroom, it was rather small compared to rest of the room, but not all of us spend a great amount of time in there, so it was OK. We ate at...

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Helpful?
Thank Margaret C
Lufkin, Texas
Reviewed 21 March 2017

I have stayed at other hotels in Carlsbad, but this was by far the best experience. The room was clean & the cleaning staff was friendly. A gentleman that worked the front desk, named John, was particularly helpful in many ways. He always greeted customers with a smile and eager to be of help. I hope John will still be...

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Thank ladyzoro22
Carlsbad, New Mexico
Reviewed 13 March 2017 via mobile

Great place for your spring break trip. Newly remodeled rooms. Largest property in Carlsbad with full service restaurant. Offers outdoor pool and lounge family suites available. Group rates available. Full breakfast bar available and included in nightly rate

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1Thank tourismc_1
Reviewed 31 January 2017 via mobile

The rooms were outdated and the bathroom smelled of mold and mildew. The restaurant staff are rude, and I had to hunt down a front desk attendant to check out. I do not recommend staying here. The soda machine also don't work.

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Helpful?
Thank rbmmj
Bobby F, General Manager at Stevens Inn, responded to this review

The Stevens Inn has spent $5,000,000 the past three years in renovations. The property uses the best cleaning chemicals available purchasing them from Ecolab. I have spoken to the restaurant staff and front desk about the importance of delivering top of the line service to each and every guest. I appreciate your survey.

Albuquerque, United States
Reviewed 25 January 2017

Clean, plenty of rooms for larger groups, great rewards program. Updated rooms are much better than previous older rooms. The suites have new appliances, and the 600 block still have full ovens if you want to do range top cooking.

Review collected in partnership with Best Western
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Helpful?
Thank William W
Albuquerque, New Mexico
Reviewed 14 January 2017 via mobile

I stayed here recently for a business trip. The room was spacious, clean, and recently updated. It was quiet and comfortable. The front clerk was pleasant and helpful. Their breakfast bar was standard fare, but tasty, hot and plentiful. Easy access for disabled individuals as it's all on one level. I would stay here again.

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Thank Signal_CPTs
bay area, ca
Reviewed 11 January 2017

Upon arrival, front desk provided excellent service. They also told us about the Best Western holiday promotion for BW members, which we were then able to take advantage of for the rest of our 2 week road trip. We did experience an issue with the temperature in the room [ the heat never seemed to get above a cool warm...

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Thank chipnchair
Aztec, New Mexico
Reviewed 22 December 2016

I have noticed that Best Western likes to charge a lot of money for their sub par properties. I have stayed at 2 in the last 2 months and they were the same quality. The heat was not turned on in the room and it was in the high 30's outside and it took most of the night for it...

Review collected in partnership with Best Western
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Helpful?
Thank 946dustyn
Bobby F, General Manager at Stevens Inn, responded to this review

I apoloize for the heat being turned off. I have also spoken with our food and beverage manager concerning the breakfast buffet items. All of these issues will be corrected. Bobby Forrest G/M

Sallisaw
Reviewed 12 December 2016

Steven's Best Western is a large facility (about 213 units) with many structures that evidenced being built at different times. For example they claim that their dining room, the Flume Room, dates from the late 1800's (1889, I think).Consequently, any room review reflects the building and the time in which it was built. Though our room seemed to be in...

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Helpful?
1Thank Gary S
Bobby F, General Manager at Stevens Inn, responded to this review

I am sorry for the delayed response concerning your review. I have adjusted the temperature on the boiler to provide water that is warmer. You have to be careful and not to get it to hot. Extra blankets have been put in the amoire. Thanks for the taking the time and filling our the review. Bobby Forrest G/M

Las Cruces, New Mexico, United States
Reviewed 9 December 2016

This is our 2nd year to stay at the Best Western Stevens Inn in Carlsbad, NM. We traveled again to Carlsbad to enjoy the Christmas on the Pecos event. The hotel is old but has been very well taken care of. The rooms are very nice, especially clean with comfortable beds. I travel as a handicapped traveler. Their accessible room...

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Helpful?
Thank billybirdsmom

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Formally know as Best Western Stevens Inn we are now Independent and are doing business as Stevens Inn Inc. ... more   less 

Additional Information about Stevens Inn

Address: 1829 S Canal St, Carlsbad, NM 88220-6517
Region: United States > New Mexico > Carlsbad
Price Range: RM757 - RM932 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Stevens Inn 2.5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Orbitz, Travelocity, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Stevens Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Stevens Hotel Carlsbad
Carlsbad Best Western
Best Western Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Stevens Inn staff and other travellers.
1 question
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California
9 months ago

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Questions? Get answers from Stevens Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need a suite with stove and frig, they have them”
ladyzoro22, 21 Mar 2017 | Read review
“Based on the number of its individual buldings, there's no way to address this question.”
N7694SWgarys, 12 Dec 2016 | Read review
“Ask for a room in the back, otherwise you'll be nest to the main highway that runs through the city”
hollyh756, 26 Nov 2016 | Read review
“Great Value!”
jorT4266NA, 3 Aug 2016 | Read review
“They MIGHT tie up a LOT of money on your credit/debit card when you book here...BEWARE.”
222scotts, 13 Jul 2016 | Read review
5 of 5
TripAdvisor
US$156* /night
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getaroom.comUS$156
AMOMAUS$187
HotelQuicklyUS$167
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*Disclaimer
Prices are for 1 room, 2 adults
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