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The Maxwell New York City

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Traveller (1007)
Room & Suite (591)
Dining (35)
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Overview
  • Excellent29%
  • Very good33%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“bliss products”(162 reviews)
“bliss spa”(151 reviews)
“whiskey blue”(57 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,744)
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All reviewsbliss productsbliss spawhiskey bluew insidermega roomnew yorklexington avecozy roomrooms are smallwaldorf astorialobby bartimes squarecentral parkrockefeller centerfew blockssubway stationnyc
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2,011 - 2,015 of 4,252 reviews
Reviewed 16 December 2013

So . . . our stay began with the staff checking us into an occupied room - oops they wrote the wrong number on our key folder, but security let us in to discover it occupied. The staff acted as if it were our fault...More

Thank raidersix2002
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 December 2013

Thank you for sharing on TripAdvisor. I cannot even begin to describe how disappointed I was to read the comments you have detailed from your recent W experience. I will be sharing this with my team, and please feel free to write me at GMAnna.MacDiarmid@whotels.com...More

Reviewed 15 December 2013

I've stayed at a number of W Hotels and most of them are really good with first rate service and accommodations. However this was my very first visit at the W on Lexington and it was just OK - a bit of a surprise given...More

Thank JeremyPF
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 December 2013

Thank you for your feedback. Please accept my sincere apologies for the poor check-in experience, and any disappointment in our Living Room Oasis bar. I have already shared your comments with the rest of my team, so that we can look further into these issues...More

Reviewed 14 December 2013

I booked a 3 day stay at the hotel in December, reserving a "fantastic Suite " because the rooms looked a bit small. 1 hour before I arrived, they rang me up to say that someone had extended their stay and therefore I would have...More

Thank Twickers9083
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 December 2013

Thank you for your review. Please accept my sincerest apologies for the overall poor W experience. This certainly is not W behavior, and I would like to take the opportunity to invite you to contact me at GMAnna.MacDiarmid@whotels.com so that we can rectify your concerns...More

Reviewed 13 December 2013

Typical W hotel. Hip amenities, great service small rooms. Not conducive for business, just sleeping. I'm getting a little tired of the dark hallways and scavenger hunt with trying to find a light switch for my room lights.More

1  Thank Flyby0161
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 December 2013

Thank you for your feedback. It’s always wonderful to see when our guests enjoy our convenient location. In regards to the lighting in your guestroom—our Whatever/Whenever team will be more than happy to provide additional lighting upon request, and I sincerely regret that you were...More

Reviewed 12 December 2013

I didn't read reviews before booking as I'll choose a W without worry. Not any more. A really sorry tired old place that urgently needs closing and starting again, add 'tourist weary' staff, a pitiful restaurant and meagre rooms into the mix and that's the...More

Thank wirelesskev
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 21 December 2013

Thank you for your post. Please accept my sincere apologies for any disappointment in your W experience. I have shared your comments with the rest of my management team so that we can look further into your concerns and rectify them immediately. Please feel free...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$205 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$205 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1007)
Room & Suite (591)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
15 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
26 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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"Rooms are always quiet...but the higher up the more quiet."
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"Go for a higher floor - there's two bars beneath the hotel which may get loud on a weekend"
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