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W New York

Booking.comUS$207*
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GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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W New York
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4,210 Reviews from our TripAdvisor Community

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Showing 3,797: English reviews
Miami, Florida
Reviewed 18 October 2012

This hotel has it all. The best staff that a great management team can put together. Specifically Mr. Derron who greeted me as soon as I stepped out of my limo. Derron always makes me feel welcomed and treats all his guests with the utmost class. The reason I come back again and again is because of the location, ambiance,...

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Helpful?
Thank Guillermo P
Reviewed 18 October 2012

This was the 4th W hotel I have stayed in over the last 4 weeks and by far was not up to standard. Checked in and the room which was an upgraded room was small, musty and extremely hot (air would not cool down). Checked out within an hour and went to the Westin on 42nd street.... Much better choice....

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Helpful?
Thank Margaret Raburn Q
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for your post. We are truly sorry about your most recent W experience. We take feedback like this very seriously, and I will be sharing it with the rest of our management team. Please contact me at paul.gambardella@whotels.com if you ever plan on returning so that we can make your stay extra special. All the best, Paul Gambardella...

Charlotte, North Carolina
Reviewed 18 October 2012

This review is late but necessary. I rely heavily on tripadvisor for my travel needs and have neglected my review duties during the last few years. This hotel and staff deserves my comments! I stayed here 4-5 days a week beginning on July 30th through the first or second week in September. I'm on a work project that has me...

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Helpful?
1Thank Spacecaydet
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for taking the time to share with us your kind and gracious words from your recent experience at W New York. I have shared your message with Carmen and the entire WHATEVER WHENEVER team as a great reminder of what we do best! We hope to welcome you back soon, and please contact me at paul.gambardella@whotels.com when you...

San Francisco, California
Reviewed 18 October 2012

I have stayed at W hotels around the world and while I feel the brand is over rated, especially domestically in the US, this hotel is just plain terrible. I come in at 9am on Sunday morning because I have a meeting at 10am. I dont expect to get a room of course so I am not surprised when I...

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Helpful?
Thank EsteM18
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for choosing the W New York and thank you for taking the time to post a review. Please accept our sincere apologies for the inconveniences you encountered during your recent W New York experience. We cannot even begin to explain how disappointed we were to read your review detailing the dissatisfaction you experienced. Thank you for bringing this...

Los Angeles
Reviewed 17 October 2012

I have always loved W hotel's but this one is suffering from the one thing i always disdain about NYC hotels: dark, musty and stuff. To which they try to cover with room refresher/perfume that is utterly overpowering. Staff was very friendly, room tiny but clean. But oh that overpowering carpet/room deodorizer. It's so much. Headache comes on immediately. But...

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1Thank agj789
Buffalo, New York
Reviewed 16 October 2012

My husband I and I spent last week-end at the W hotel. We are what made the trip awesome, not the W hotel. My impression of the hotel is that they have tried to create this "phony" expensive world for the "cool" kids, and if your not one of the cool kids forget about getting service, let alone a good...

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Helpful?
2Thank Kate1984223
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for your post, Kate! We apologize for the issues encountered during your most recent W experience, an experience that is not what we aim to provide at the W. I have shared your comments with our management team. W is an evolving and stylish brand offering many room types and sizes, and I am sorry that you did...

Bensalem
Reviewed 15 October 2012

We stayed at the W Hotel on a weekend getaway and were very impressed with the staff at the front door and at the check-in desk. They were all very friendly, helpful and attentive to our needs. Based upon this, we were certain that the rest of our experience was going to be just as positive. We booked a Fantastic...

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Helpful?
2Thank Tires8301
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for taking the time to share your feedback from a recent stay with our Starwood community. At W New York, we aim to provide our guests with the highest level of service and we are truly sorry that we fell short of that goal throughout your stay. Thank you for bringing this to our attention. It is through...

Ballarat, Australia
Reviewed 13 October 2012

We stayed at the W last month and were completely dissapointed. we had actually booked for 9 nights, but moved after 2 it was soooooo bad. Firstly my husband arrived separately from a conference in the U.S. He was not allowed to check in as they didn't have his name on the booking (despite his name being on every booking...

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Helpful?
Thank Loretta295
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for your post. Please accept my sincere apology for inconveniences that you experienced. This is certainly not the W experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this promise...

Boston, Massachusetts
Reviewed 12 October 2012

This hotel is trying very hard to be trendy. The rooms are tiny. I've stayed in many hotels through Manhattan, and this is by far the smallest room I've been in. The room seemed very clean, but there was urine down the front of the toilet in the bathroom. The towels and sheets and toiletries are all premium. There was...

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Helpful?
Thank SamCee00
wnewyork541, Guest Services Talent Coach at W New York, responded to this review

Thank you for taking the time to write us about your recent experience at W New York. Please accept our apologies for the inconveniences you experienced during your time spent with us. This is certainly not the W experience we aim to provide our guests and I am truly sorry this happened to you. I have notified our management team...

Hong Kong, China
Reviewed 11 October 2012

I paid over 425 for a dark whole room 1001...had to have cold shower on first day, 2nd day realised need to run water for 5 minutes for the heat to arrive, (makes a mockery of their save the planet stuff about towels. Also the aircon drives you nuts, constantly cuts in and out, if you have jet lag it...

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Helpful?
Thank Tony A

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM774 - RM2,411 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#39 Spa Hotel in New York City
#68 Green Hotel in New York City
#195 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
55 questions
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Questions? Get answers from W New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see your room - avoid interior rooms”
CDB2014, 26 May 2017 | Read review
“Request a corner room on a high floor overlooking Lexington Avenue”
MikeJet88, 25 May 2017 | Read review
“Sometimes a last minute look on the app will get you a great price.”
Ferdiadh, 24 May 2017 | Read review
“Ask about the windows, the rooms at rear seem very small window and more dated”
, 14 May 2017 | Read review
“great location and staff”
dennisdD9870PE, 10 May 2017 | Read review
5 of 5
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