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The Maxwell New York City

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Traveller (1011)
Room & Suite (589)
Dining (35)
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Overview
  • Excellent29%
  • Very good32%
  • Average20%
  • Poor10%
  • Terrible9%
Travellers talk about
“bliss products”(163 reviews)
“bliss spa”(153 reviews)
“whiskey blue”(58 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,780)
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2,121 - 2,125 of 4,286 reviews
Reviewed 21 September 2013 via mobile

Bed was comfortable even without the feathers. Emailing the manager before I arrived about getting an allergy free room was a good move as she was very nice and understanding. Service at the hotel only gets a three as the receptionist was very easily confused,...More

Thank Goodfoodgoodkarma
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 25 September 2013

Thank you for your post. I am thrilled that you enjoyed your W experience, and that we were able to easily accommodate your request for a hypoallergenic guestroom. I have already shared your comments with the rest of my team, and do not hesitate to...More

Reviewed 21 September 2013

I booked a Fantastic Suite and stayed there last night. It was so overpriced and disappointing. The living room space was ok. Dated and dark but decent size. "Couch" with vinyl puff cushion was so uncomfortable. The bedroom was tiny and the bathroom just unacceptable....More

Thank pamela s
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 25 September 2013

Thank you for your feedback, Pamela. Please accept my apologies for any disappointment in the size of your guestroom as well as the condition of your towels. We take our guest feedback very seriously, and I will be sharing your message with the rest of...More

Reviewed 20 September 2013

I had always heard of how small the hotel rooms could be in NYC but didn't expect it to be this small. There was enough room on either side of the queen bed for one person to walk to the bed. We had about 4...More

Thank Jonfo1969
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 25 September 2013

Thank you for your review. Please accept my apologies for any disappointment in the size of your guestroom. For future reference, W does offer a variety of room types and sizes to cater to the needs of all of our guests, and I apologize if...More

Reviewed 19 September 2013

As a female traveler on business, i have picked this hotel twice as i have usually enjoyed the W amenities in several other hotels. However, the rooms have much to be desired. The staff is friendly and the rooms are understandably small (this is NY)...More

Thank Ktoberchyld
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 23 September 2013

Thank you for your review. Please accept my apologies for the maintenance challenges encountered in your guestroom, as well as the poor dining experience. I can assure you that this is not typical of W, and I have already shared your comments with the rest...More

Reviewed 17 September 2013

I stayed here once before and was terrified returning seeing pretty bad reviews in general. We stayed four nights thus weekend, left yesterday, in a Fantastic Suite and overall were impressed. The bathroom was pretty tiny, my only qualm, and maybe the interior could do...More

Thank Beaded
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 23 September 2013

Thank you for your post. I am thrilled that you enjoyed your overall W experience, as well as our Bliss amenities and signature WOW service. I have already shared your feedback with the rest of my team as a reminder of what we do best....More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$142 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#209 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$142 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#209 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1011)
Room & Suite (589)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
15 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
26 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"we were on the 10th floor room was very bad lighting and rather cramped."
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"Ask for one that doesn't reek of drugs"
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"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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