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The Maxwell New York City

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Traveller (1007)
Room & Suite (591)
Dining (35)
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Overview
  • Excellent29%
  • Very good33%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“bliss products”(162 reviews)
“bliss spa”(151 reviews)
“whiskey blue”(57 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,745)
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2,131 - 2,135 of 4,253 reviews
Reviewed 9 August 2013

I book all my clients here after staying here last year. The rooms are clean and reasonably priced for Manhattan. The lobby is modern and very inviting. The bar is right next to the reception area. All of the wait staff are accommodating especially Lisa...More

Thank joe s
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 14 August 2013

Thank you for your post. I am thrilled that your enjoyed our Living Room Oasis bar, not to mention, the styling of your guestroom. I will share you gracious words with Lisa, and the rest of the W team. When you plan to return, do...More

Reviewed 7 August 2013

Let me begin by saying this hotel is hip, clean and centrally located in mid-town (east) Manhattan, near a number of restaurants and shops, and a mere hop, skip and a jump from the 6 subway line. The rooms, while not huge, offer beds with...More

Thank sweetkeet
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 14 August 2013

Thanks for sharing on Trip Advisor. My sincerest apologies for the inconveniences you experienced with your courier service as this is certainly not typical of our hotel. Guest satisfaction is very important to us, and please e-mail me at GMAnna.MacDiarmid@whotels.com so that I can follow-up...More

Reviewed 7 August 2013

The W New York on Lex is hip. I enjoyed my stay here once a couple of things were tweaked. The location is perfect and walking distance to and from the subway (for some reason I always ended up exiting out of the subway at...More

Thank Beela_Calgary
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 10 August 2013

Thank you for your review. It is a pleasure to see that you enjoyed your W experience, and were able to take advantage of Heartbeat and Concierge. Please accept my apologies for any miscommunication regarding your breakfast, and I will certainly share your message with...More

Reviewed 6 August 2013

There are multiple W Hotels in New York City, this review is for the one on Lexington and 49th street. I'm only giving this particular W Hotel 3 "stars" based on my stay and my situation. I would definitely recommend this hotel for a person...More

Thank Paul_in_Las_Vegas
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 10 August 2013

Thank you for your post. Please accept my apologies for any disappointment in the size of your guestroom, and for the fact that one of our Welcome Ambassadors was unavailable to assist you. I have already shared your comments with the rest of my management...More

Reviewed 6 August 2013

My finance and I stayed at the W for 4 nights. We had an early morning flight into JFK and we got to the hotel by 8:30 a.m, our check-in time for our room was 3:00 p.m. and being very tired we were delighted that...More

Thank Puneet S
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded 10 August 2013

Thank you for your kind words! I am thrilled to hear that you enjoyed our signature WOW service, especially during such a momentous occasion! I have already shared your wonderful feedback with David, Patrick, and the entire W team as a remind of what we...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$200 - US$602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$200 - US$602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1007)
Room & Suite (591)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
15 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
26 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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"Rooms are always quiet...but the higher up the more quiet."
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"Go for a higher floor - there's two bars beneath the hotel which may get loud on a weekend"
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