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W New York

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W New York
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4,090 Reviews from our TripAdvisor Community

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Showing 3,697: English reviews
New York City, New York
Reviewed 25 April 2012

Summary Good courteous staff. Responsive service. Great location. Very small room, view was of another hotel's hall way, bathroom Shower pressure was too low for me. Full Review This hotel is in the quieter part of midtown Manhattan which I found refreshing. If you are spending the weekend in Manhattan fighting through foot traffic in Time Square, it is always...

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Helpful?
2Thank Gabriel S
wnewyork541, Manager at W New York, responded to this review

Hello There Ayo S, Thank you for taking the time to highlight your experience at W New York. We're thrilled that you enjoyed our courteous staff, responsive service, and perfect location! We take our guest feedback very seriously and we are also grateful for bringing to our attention some of the inconveniences you encountered as well. I have notified our...

Guilford
Reviewed 24 April 2012

From the location, to the warm welcome and kind words plus bubbly for our 30th anniversary, we couldn't have enjoyed our stay more. The room was great and we were lucky enough to be upgraded to a suite, so plenty of space, with comfortable space-age sofas for lounging around drinking the aforementioned bubbly! The staff was genuinely friendly and concerned...

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Helpful?
Thank Susan L
wnewyork541, Manager at W New York, responded to this review

Hello Susan! Thank you so much for your kind and gracious words. We love having you a part of the W New York family and look forward to welcoming you back soon. Cheers, Nicole Guest Service Manager

Reviewed 24 April 2012

I found the accommodations nothing short of spectacular. I booked a reservation for Friday to Sunday to visit the city with my girlfriend on one of the discount travel sites. I had stayed at the W in Miami and DC numerous times however I was admittedly a little concerned based on some of the reviews on this site. But as...

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Thank Ryan F
Sun Diego
Reviewed 23 April 2012

Awesome accommodations. In NYC for business, but stayed the weekend and managed to enjoy a bit of the city. The hotel room was wonderful for work, and offered a quiet, comfortable retreat from a rather hectic business schedule. There were plenty of outlets for the requisite wall-warts I travel with, and room to stretch out. The only negatives were (1)...

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1Thank Allan B
Alexandria, Virginia
Reviewed 23 April 2012

The W Hotel on Lexington Ave, right next to the Waldorf Astoria, offers a safe neighborhood at a fair price for a NYC hotel. The rooms are well designed and the Bliss toiletries transform your shower into a spa. The W prides itself on superior service, but the service varied depending on the individual W employee encountered. Upon arrival, the...

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Thank yesharvardsucks
wnewyork541, Manager at W New York, responded to this review

Thank you for sharing your recent experience at W New York. At W, we strive to uphold a high uality of service which should be executed with consistency. We apologize that we may have fallen short of delivering a true Whatever Whenever experience to you. Please know we are addressing your concerns so that something like this does not happen...

Atlanta, Georgia
Reviewed 23 April 2012

I expected a small room since it's New York City, but this room was really a "bed" room. Really small!! And I'm a Gold Member with Starwood, so I really expected something better. There was no bottled water in the room, no safe (which, in NYC, is a must!!) no refrigerator, and truly no room for our luggage. When we...

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1Thank c3kt
Holly Springs, North Carolina
Reviewed 23 April 2012

Even tho we used points for a night on the town trip, we got great service from the Concierge. The rooms are very small however, so try to upgrade to a suite if you can. Be aware also that most suites will take advantage of late checkout if Starwood gold, so dont plan to check in early. We didn't spend...

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Helpful?
Thank cityKim70
wnewyork541, Manager at W New York, responded to this review

Welcome cityKim70, Thank you for taking the time to share your recent W New York experience with our Trip Advisor community. We are pleased to hear that you enjoyed our high quality of service especially from our fantastic Concierge team. We're also glad that you were able to take advantage of our Acura Experience, a complimentary drop-off service for all...

Toronto, Canada
Reviewed 23 April 2012

Can't beat the location, it was convenient and close to everything a tourist needs in New York City. My husband regularly stays at the W Hotels on business in NYC, but this time I tagged along for a weekend of touristy outings. He warned me that usually the room is the size of a closet, but we were pleasantly surprised...

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Thank msmew8
Los Angeles, California
Reviewed 20 April 2012

Booked this hotel for its central location, good price for the time i was traveling, figured its a W so I'm in good hands regardless. Sorry to say i wasn't impressed. yes i booked a cheap room, no I'm not a high roller and didn't book a suite or upgraded room. room size was bigger than i imagined, so plus....

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1Thank candice m
clauotero
Reviewed 20 April 2012

Great hotel. The decor is very chill and modern. Service was great! Rooms are very small, but that is to expect from a New York City hotel. The location was perfect, close to Times Square, to Rockefellar center, Fifth Avenue, Madision, etc... The tour bus runs right in front of the hotel, the subway is one block away, and taxi...

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Thank clauotero

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM965 - RM2,595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#36 Spa Hotel in New York City
#69 Green Hotel in New York City
#193 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
52 questions
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Questions? Get answers from W New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see the size of rooms available for your budget”
 of 5 bubbles rona662015, 23 Mar 2017 | Read review
“I was beside an elevator but it was still really quiet.”
 of 5 bubbles RandomFlair, 11 Mar 2017 | Read review
“Try to get a room with a view”
 of 5 bubbles nfifer, 5 Mar 2017 | Read review
“Don't expect too much...”
 of 5 bubbles bizzyhuppy, 24 Feb 2017 | Read review
“Stay away from the rooms that face Lexington Ave. Firehouse and NYPD precinct around the corner.”
 of 5 bubbles SCS_SCS, 19 Feb 2017 | Read review
5 of 5