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Doubletree By Hilton - Times Square South

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Doubletree By Hilton - Times Square South
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1,677 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree By Hilton - Times Square South
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Showing 1,450: English reviews
Nicosia, Cyprus
Reviewed 29 August 2016

The hotel is just 15 minutes walk from Times square and 5 minutes from all the cafes and restaurants in Hells Kitchen. The rooms are on the small side but they are clean and beds and comfortable. The air-conditioning is old fashioned and sits in the room and can be noisy but its also very strong. The shower and toilet...

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Helpful?
Thank LucyYP
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear LucyYP, Thank you for choosing our hotel to stay at. We greatly appreciate your feedback. I would love to invite you back to show you how we do things. Don't hesitate to reach out to me the next time you are visiting us here in the big apple. Warmest Regards

Lima, Peru
Reviewed 25 August 2016

Every single thing was broken or was not functioning properly. Very poor value for the money paid. Staff rude (only Thomas was very nice to be fair). Located next to lots of garbage and a place where hot dogs and food cars were stored (smelled horribly).

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Carlos Andrés M
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Evening Carlos Andrés M, i am sorry that your stay here was not as enjoyable has I would have hoped. We aim to provided a level of service this unparalleled to any other. It seems that we dropped the ball and for that, I am sorry. If you are ever in the area again and willing to give us...

Washington DC, District of Columbia
Reviewed 23 August 2016

Staff at hotel were great, rooms were good a good size and clean. The location was in the center of Times Square. Some folk might like this location and we thought we would too. Holy smoke, chaos at its best. It's a constant traffic jam with cars and people right outside the front door. New York is easy enough to...

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Helpful?
Thank jtp4050
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Greetings jtp4050, Thanks so much for deciding to stay with us. I am glad that you enjoyed the hotel but you are correct we are a hectic city. For that I do apologize. I hope we are fortunate to see you again soon.

Myrtle Beach, South Carolina
Reviewed 23 August 2016

There was plenty to hear at the hotel; it was in the midst of a great deal of construction. We were on the 12th floor and could still hear the drill hammering away. Since it only happened during daylight hours (about 7 - early afternoon), it didn't bother us as we were already up and it was over before we...

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Helpful?
1Thank BossQueenEJ
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear BossQueenEJ, Thank you for choosing our hotel to call your home away form home. We greatly appreciate your positive feedback and we look forward to having you stay with us again during your next visit. Warmest Regards

Vevey, Switzerland
Reviewed 19 August 2016

The hotel did not respect our reservation in Booking.com concerning the rate and the kind of bed ordered. Rooms are small. The hotels makes you sign at the registration a form with a fee 25% higher than on you web booking.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank miani02
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good Morning miani02, I am sadden that you feel that your stay was not the best. We strive to do our best to make sure each guest leaves with a since of fulfillment. I guess we dropped the ball at this point. Also if you feel that your rate does not reflect the rate of Booking.com please contact the hotel...

Reviewed 18 August 2016 via mobile

Love love Carmenza she rocks please ask for her!! She is so attentive suggested a substitute cocktail and it was so much better than expected!! Love her, here for 9 days super happy yo be here!! Thanks Carmenza for making the NY transition amazing!

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Helpful?
Thank Swishsplash
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

WOOOOOW 5\5 Swishsplash, Thanks so much for the wonderful review. I will forward this these kind words to Carmenza and the Head of Food & Beverage. Know that our home is your home. Have an awesome day.

Reform, Alabama
Reviewed 18 August 2016

My family and visited end of May 2016. We had reservations for three rooms. One of the three had no air conditioning. After one extremely uncomfortable night, we were moved to a second room just across the hall that was no cooler. Finally after a third move we had a comfortable,cool room. Fortunately, the other two rooms occupied by other...

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Helpful?
Thank wendib858
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Good AM wendib858, I am so sorry to know that the beginning of your trip was not as comfortable as the latter. We aim to make sure each guest has a memorable experience. Seems like that was not the case and for that I am sorry. We know how difficult the food truck mart can be but we do appreciate...

New Jersey
Reviewed 18 August 2016

I was very nervous about booking a week here from other reviews, but do not hesitate to book. Yes the room is small but for two adults or small children it is fine. our room was very clean and modern. It was up to date. beds and pillows were soft. Loved the water pressure in shower, also bathroom modern with...

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Helpful?
Thank MLZS
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

"GREAT GUEST, MAKES A GREAT HOTEL" MLZS, Thank you so much for your kind words. It was our pleasure to host you while you were in NYC. We are thankful for your insightful review and just know that our home is your home. Have an awesome day!!!!

Oklahoma City, OK USA
Reviewed 17 August 2016

First the location - At 36th between 8th and 9th it is close enough time square, and many other tourist attractions. It is also near the Hell's Kitchen area which has a lot of choices to eat (at far less than the cost 4 blocks closer to time square). For my purposes it was only 4 blocks from where I...

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Helpful?
Thank rayaa3
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

WOW Good AM rayaa3, Thanks for this very insightful review. Many guest to come will find this very informational. Thanks for staying with us and please know, when you come back to NYC we will change those 3 stars to 5. CHALLENGE ACCEPTED!!! :)

Reviewed 17 August 2016

Wonderful vacation - Thanks! First time visit to NYC. We stayed for 6 nights at the beginning of August, on the 26th floor (with a north facing view). Everything worked in the room; A.C & WiFi worked well, room was quiet and the bed was very comfortable. We had no issue with the two elevators, as they worked well. The...

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Helpful?
Thank Scott F
Sebastian A, Manager at Doubletree By Hilton - Times Square South, responded to this review

Scott F you're FANTASTIC, Thank so much for the awesome review. We are happy to know that your stay was successful. We aim to make sure each guest is well rested and well taken care of while with us. Remember, our home is your home!!!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Doubletree By Hilton - Times Square South

Address: 341 West 36th Street, New York City, NY 10018-6401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: RM665 - RM1,749 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Jetsetter so you can book your Doubletree By Hilton - Times Square South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham New York City
Wyndham Garden Hotel
Hotel Style:
#197 Family Hotel in New York City
#200 Luxury Hotel in New York City
#224 Business Hotel in New York City
#228 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree By Hilton - Times Square South staff and other travellers.
62 questions
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Questions? Get answers from Doubletree By Hilton - Times Square South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of times Square! Windows also open.”
 of 5 bubbles Lovetotravel4204, 15 Feb 2017 | Read review
“Most rooms face the street, a higher floor would be quieter, our room ended in 9 & was off to one side, a little away from the elevators.”
 of 5 bubbles kateeka, 17 Jan 2017 | Read review
“I was told all rooms are the same”
 of 5 bubbles Elyse1965, 13 Jan 2017 | Read review
“It's worth the money to get a room with a view of Times Square.”
 of 5 bubbles 1ohd1, 25 Dec 2016 | Read review
“Try to get on the top floors.”
 of 5 bubbles MarketableRanger, 17 Dec 2016 | Read review
5 of 5