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The GEM Hotel Chelsea

1,271 reviews
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Traveller (247)
Room & Suite (186)
Dining (1)
Overview
  • Excellent35%
  • Very good41%
  • Average15%
  • Poor5%
  • Terrible4%
Travellers talk about
“rooms are small”(114 reviews)
“murray's bagels”(18 reviews)
“great location”(211 reviews)
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Bar/Lounge
Fitness centre
Multilingual Staff
3.0 Star Hotel
All hotel details
Offers from The GEM Hotel Chelsea
Special Offer: Choice Privileges Points
Hotel deals
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,271)Write a Review
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1,114 results
Traveller rating
409
441
153
62
49
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LanguageEnglish
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409
441
153
62
49
Show reviews that mention
All reviewsrooms are smallmurray's bagelsgreat locationrooftop deckthe high linenew yorkthe penthousethe empire state buildingroom sizehotel roomup to datefront desk staffbed was comfortablesubway stopfitness centerstreet noisearound the corner
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1 - 5 of 1,114 reviews
Reviewed 6 days ago

I actually live a block from the Gem, so I'm writing this as a local rather very familiar with the area. My power (including heat) went out one evening last week, on a single digit temperature night, and my power company informed me it was...More

Thank Brittany R
Response from Benjamin O, Front Office Manager at The GEM Hotel ChelseaResponded 5 days ago

Dear Brittany R, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all...More

Hotel's Favourite
Reviewed 23 September 2017 via mobile

Located in the Chelsea area. Starbucks is about 50 ft away and the A, C, E Subway just a one block walk! Restaurants nearby as well. (Next door "Forager"-excellent!) The reception staff is so willing to please-I can't say enough nice things about them all....More

1  Thank ELDunlop
Response from Benjamin O, Front Office Manager at The GEM Hotel ChelseaResponded 25 September 2017

Good Morning Mr and Mrs. Dunlop, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in...More

Reviewed 1 week ago

Located a few blocks from Times Square and Broadway (north of hotel) and the 911 museum, Statue of Liberty, Ellis Island and Chinatown (south of hotel). Small but functional rooms. Great staff! Everyone so attentive to your needs. Also rooftop lounge has great view of...More

Thank Ronette G
Response from Benjamin O, Front Office Manager at The GEM Hotel ChelseaResponded 5 days ago

Dear Ronette G, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all...More

Reviewed 1 week ago

I stayed with my boyfriend for New Year's Eve. The front desk staff was absolutely amazing, really friendly and helpful. The room was a little small (NY size!) and a little cold but the temperature that night outside was really harsh. I totally recommend it!More

Thank Iria V
Response from Benjamin O, Front Office Manager at The GEM Hotel ChelseaResponded 1 week ago

Dear Iria V, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all...More

Reviewed 3 weeks ago via mobile

Booked in to this hotel after doubletree by hilton chelsea had sold or room out from underneath us . Really pleasantly suprised at THE GEM HOTEl. Reception staff were really welcoming and polite and were lovely throughout our 4 night stay. Rooms were not large...More

Thank barjag
Response from Benjamin O, Front Office Manager at The GEM Hotel ChelseaResponded 2 weeks ago

Dear barjag, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of...More

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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$123 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#166 Romantic Hotel in New York City
#209 Business Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$123 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#166 Romantic Hotel in New York City
#209 Business Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (247)
Room & Suite (186)
Dining (1)
Pool & Beach (1)
Hotel & Grounds (213)
Bathroom (19)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Nearby
Chelsea
Home to hundreds of art galleries, beautiful
brownstones, and one of New York’s newest and most
popular attractions, Chelsea is one of the city’s
jewels when it comes to neighbourhood life. The
contemporary art scene is an integral part of the
neighbourhood’s identity, with gallery openings almost
every night of the week and countless exhibits to
explore. As a longtime hub of gay culture in New York
...More
Questions & Answers
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Nicola P
5 January 2018|
Answer
Response from Anonymous365 | Reviewed this property |
As with most hotels, this depends, almost on the day. Try reaching out to them to see?
0
Votes
Nicola P
4 January 2018|
AnswerShow all 3 answers
Response from Elaine F | Reviewed this property |
They were absolutely fabulous with accommodating us with a late checkout in fact we went way over and they were lovely about it plus they checked our bags while we went for brunch.
0
Votes
Tamer B
18 July 2017|
AnswerShow all 4 answers
Response from pclouds | Reviewed this property |
I would be inclined to go with Queen. But ask if you can see both rooms before you decide if possible to get a better sense before deciding.
1
Vote
Room Tips
"Ask for a street view - some rooms are 'inside' rooms and we had a view of a brick wall. But who..."
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"Ask for a room on one of the higher up floors for more natural light and possibly city views"
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"Forget it!!! Do not book this hotel...EVER!!"
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"Penthouse is bigger with outdoor balcony option."
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