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Doubletree Hotel Chelsea - New York City

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Traveller (275)
Room & Suite (180)
Dining (17)
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Overview
  • Excellent28%
  • Very good41%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“penn station”(213 reviews)
“double tree”(60 reviews)
“new york”(241 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Doubletree Hotel Chelsea - New York City
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree Hotel Chelsea - New York City
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,187)
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1,938 results
Traveller rating
575
708
368
176
111
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LanguageEnglish
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575
708
368
176
111
Show reviews that mention
All reviewspenn stationdouble treenew yorkwarm cookiesthe empire state buildingmadison square gardenrooms are smalltimes squarefront desk staffconvenient locationfew blocksnyc hotelshigh floortwo double bedsupon checkaround the cornerstreet noise
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1 - 5 of 1,938 reviews
Reviewed 4 days ago

This hotel looks like it on an alley. The room I had was decent but I couldn't get the air too work. My room was on the 11th floor so I couldn't hear any of the outside noise but my friends who were on the...More

Thank parisjbaby
Response from Tammy S, Manager at Doubletree Hotel Chelsea - New York CityResponded 3 days ago

Thank you for taking the time to share your review. We are currently going through renovations to improve our hotel and to serve you better. We apologize for any inconvenience this may have caused during your stay. We hope that you stay with us again...More

Hotel's Favourite
Reviewed 22 December 2017

This Doubletree is at 7th and 29th, only a couple of blocks from Penn Station, MSG, Macy's, the Fashion Institute, etc. Staff is friendly and helpful, rooms are quiet, clean and comfortable and rates are reasonable.

Review collected in partnership with DoubleTree by Hilton
1  Thank j k
Reviewed 4 days ago

This has hardly happened to my - Booked Hotel through the Corporate Travel Agent a few weeks ago, agreed late arrival, received confirmation - all good When I arrived at the hotel round midnight, the 'manager' told me that my Credit Card was declined so...More

Thank pinkilly2
Response from Tammy S, Manager at Doubletree Hotel Chelsea - New York CityResponded 3 days ago

Thank you for taking the time to write a review about your recent experience at our hotel. We really appreciate your comments and are very sorry for the level of service received from our staff. We will address your comments with our team as we...More

Reviewed 1 week ago

My guaranteed room was not available at check in and I was not even offered an upgrade for my inconvenience. Staff was rude and preferred to talk to one another or gossip in the back room rather than help guests. No way I will go...More

Review collected in partnership with DoubleTree by Hilton
Thank becky209
Response from Tammy S, Manager at Doubletree Hotel Chelsea - New York CityResponded 1 week ago

We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very...More

Reviewed 1 week ago via mobile

Was horrified to arrive at the Doubletree by Hilton Chelsea late in the night to find that my reservation, made directly with the hotel 4 months prior and with my Hilton rewards membership, had been cancelled that same day without any notification or contact with...More

Thank sologirladventurer
Response from Tammy S, Manager at Doubletree Hotel Chelsea - New York CityResponded 1 week ago

I am very sorry we were not able to provide you with the quality of services you deserved . Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations . We are always looking...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$171 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
#210 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$171 - US$456 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
#210 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (275)
Room & Suite (180)
Dining (17)
Amenities (15)
Business Centre & Event Rooms (1)
Nearby
Chelsea
Home to hundreds of art galleries, beautiful
brownstones, and one of New York’s newest and most
popular attractions, Chelsea is one of the city’s
jewels when it comes to neighbourhood life. The
contemporary art scene is an integral part of the
neighbourhood’s identity, with gallery openings almost
every night of the week and countless exhibits to
explore. As a longtime hub of gay culture in New York
...More
Questions & Answers
Ask a question
elizabeth62018
13 May 2018|
AnswerShow all 4 answers
Response from Roberta H | Reviewed this property |
Over 20 dollars. We walked 1 block to get a breakfast every day for less than $10.
1
Vote
Smcneely1023
19 March 2018|
AnswerShow all 6 answers
Response from Leanne C | Reviewed this property |
Not sure of exact measurement, it was cosy but most hotel rooms are. The location was what i loved.
0
Votes
Angelina S
14 February 2018|
AnswerShow all 4 answers
Response from MotherTravels | Reviewed this property |
Oh but there is like extra cleaning fee, maybe fifty to a hundred bucks extra?
0
Votes
Room Tips
"low floor if you want to leave hotel"
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"Higher floors of course!"
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"Higher rooms have a better view but good luck getting there with the terrible lifts!"
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"2204 had wonderful Empire State Building view from bed."
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