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Doubletree Hotel Chelsea - New York City

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Doubletree Hotel Chelsea - New York City
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1,762 Reviews from our TripAdvisor Community

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Showing 1,579: English reviews
Reviewed 2 days ago NEWvia mobile

Overpriced like most hotels in Chelsea, but reasonably convenient. Clean, good location, good bed. The worst thing in that hotel is the staff. Very unpleasant and rude reception desk. Answer to most requests is no.

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Helpful?
Thank Erano69
Reviewed 3 days ago NEWvia mobile

We are currently staying here. Family of four. Great service very helpful staff. Clean rooms. Make sure you try the complimentary cookies. Great location walking distance to Empire State Building and Madison Square Gardens. Would stay here again.

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Helpful?
Thank Rochelle W
Philadelphia, United States
Reviewed 4 days ago NEW

Hilton staff is always accommodating and pleasant, however, room was subpar. Bathroom needed updated, heat/AC wasn't great. It was either freezing or 85 degrees. Unless you get a smoking deal on a Standard King Bed room, I'd find another option. I know everything in NY is used, but for $400 a night, it could be better.

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Helpful?
Thank 575stevanp
Pembroke Pines, United States
Reviewed 4 days ago NEW

Rooms were very small. No place to put your luggage unless you are staying alone in the room. Not good for 2 people to share a room. Closet very small and only 2 drawers to put clothes in, again, Ok for one person, not anymore than that. Was not happy with the room.

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Thank R2836VOcarolinem
Sydney, Australia
Reviewed 4 days ago NEW

We stayed in small king room, right need elevator and vending machines, although we were told we wouldn't have a view we were able to see the Empire State Building. What was fab? * View of Empire State Building (Limited number of rooms would have this) * Friendly staff What was drab? * Everything is looking very tired and worn...

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1Thank Philby_79Sydney
New Orleans, Louisiana
Reviewed 4 days ago NEW

My stay here had me questioning my loyalty to the Hilton brand. Hotel needs an update, bathroom especially was in very bad shape (I think the contractor was drunk when doing the shower/tile and the ceiling is flaking down). I ended up taking the stairs because of a ridiculously long wait for the elevator. The only positive I can say...

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Helpful?
Thank em_c_nola
Chicago, Illinois
Reviewed 5 days ago NEW

Let's start with the property's strengths. LOCATION: Walking distance to most subway lines, Herald Sq, Chelsea, MSG. STAFF: Everyone I interacted with - front desk, maintenance, restaurant, doorman, baggage ALL friendly, helpful and genuinely caring. The breakfast buffet was quite good -- free as a HHonors Diamond (and I believe Gold) member; not sure it would be worth the $30...

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Thank Frequent001
Tampa, Florida
Reviewed 5 days ago NEW

Rate dropped $50 per day about 24-hours after we booked on Hilton.com, they would not honor cheaper rate, checkin took too long when the room should have been ready at midnight, dirty bathroom, loud room

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Helpful?
Thank D4883SGryanh
Calvin P, On behalf of the hotel staff at Doubletree Hotel Chelsea - New York City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Boston, Massachusetts
Reviewed 5 days ago NEW

Stayed here for 16th birthday celebration. Very important trip for our family. Room was uncomfortably small for our family of 4, but this was eclipsed by amazing experience with all staff members we interacted with. Front desk were cheerful, highly efficient, and genuine in wanting us to have a great time. Restaurant staff were conscientious and attentive. Set the bar...

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Helpful?
Thank Sarah D
Jackson
Reviewed 5 days ago NEW

Extremely comfortable stay at the Double Tree Chelsea NYC. Will stay at this location again. It was perfect! From the staff to the rooms to the free breakfast! Excellent!!!!! Check in was pretty awesome online and the digital key was pretty cool too however, when I activated the key on my phone it cancelled the key card.

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Helpful?
Thank anng755

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 

Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Region: United States > New York > New York City > Chelsea
Price Range: RM554 - RM2,256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Doubletree New York City
Hotel Style:
#193 Luxury Hotel in New York City
#198 Family Hotel in New York City
#217 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chelsea - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Chelsea - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“12th floor or above facing the street to get a view”
 of 5 bubbles Philby_79Sydney, 6 Dec 2016 | Read review
“Stay on LOW floor to avoid elevators.”
 of 5 bubbles Frequent001, 5 Dec 2016 | Read review
“Obviously upper floors in an NYC hotel will get less street level noise.”
  • Most rooms are likely going to have views of adjacent buildings
 of 5 bubbles KinRoundHill, 17 Nov 2016 | Read review
“The higher the better. Great view of NY”
 of 5 bubbles andygeorgiou, 15 Nov 2016 | Read review
“Good location. Ask for extra blankets.”
 of 5 bubbles Laurent240, 13 Nov 2016 | Read review
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