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4.5
#115 of 506 hotels in New York City
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Garden Inn New York/West 35th Street is a modern Midtown Manhattan hotel ideally located only steps from 34th St/Herald Sq subway station. New York City's best attractions are all close by including the Empire State Building, world-famous Macy's at Herald Square, Times Square, Madison Square Garden and Fifth Avenue shopping. Business and leisure guests alike enjoy a prime location on 35th Street, between Fifth and Sixth Avenues, close to Penn Station, the Port Authority Bus Terminal, Grand Central Station, all major public transportation including the subway. The hotel offers 298 guest rooms with modern amenities including 49-inch flat-screen TVs, Keurig coffeemakers and prime views of the Empire State Building. Business amenities include a large work desk with ergonomic chair and desk. Onsite amenities include the Shop+, a grab and go breakfast open daily. A vibrant lobby bar with outdoor seating is open seasonally.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Manhattan, the Hilton Garden Inn New York/West 35th Street is lauded for its prime location, offering guests the convenience of being steps away from major attractions and transport links. While the rooms are noted for their cleanliness and comfort, it's worth mentioning that some guests found them on the smaller side.
The staff receives high marks for their friendly and helpful service, enhancing the stay experience. However, opinions on value vary, with some guests noting unexpected charges.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Fair
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Excellent stay, start to finish. Friendly, knowledgeable, professional receptions staff. Had a king room on 21st floor, not a spectacular view but it wasn’t a wall either. No street noise. Fridge, coffee maker, microwave are nice to have. We were two people with two large suitcases, two small and a couple of travel bags. While not luxuriously spacious we had PLENTY of space for our needs. There are around 9 rooms per floor and 3 decent sized elevators, we never waited more than a 2-3 minutes for one. Nice bathroom size with ok shower pressure. We used the car service offered and it was great. I’ve seen complaints in other reviews but we had no issue and the fixed price was the same as an Uber. Pay cash to avoid extra charge levied for cc payment. We changed our flight time and it was no trouble at all to change the car service on short notice. Coming back through NYC in a couple weeks for a week and will not hesitate to book here again. Location is also super convenient with a station 1-2 min walk away on 34th.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Garden Inn New York/west 35th Street
Responded 20 Jul 2024
The team at Hilton Garden Inn New York/West 35th is thrilled to hear about your excellent stay from start to finish. It is wonderful to know our colleagues made your experience welcoming and that you found the amenities in the room accommodating and spacious enough for your needs. It is also great to hear the car service met your expectations and that our convenient location added value to your visit. We're looking forward to welcoming you back on your next visit to NYC! Safe travels!
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We stayed at this location during the rise of COVID19 concerns and precautions and still had an amazing time. Our room was cleaned daily, the staff wore gloves, and hand-sanitizer was placed outside of the elevators. Simple things letting us know they were taking precautions was helpful. The location of this hotel can't be beat and our view of the ESB were a wonderful reminder of our time here! The front desk staff was helpful with directions and recommendations, as well as making sure we had a car to the airport. Room size is typical of NYC. We had a king, both left our suitcases out and had walking room. The closet was nice and having a small refrigerator and microwave was helpful. Will definitely stay here again!
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 17 Mar 2020
Thank you for the feedback, susieag94. We are glad to hear that you still enjoyed your time with despite everything that is going on right now. We appreciate the fact that you felt our staff went above and beyone to make you feel and secure during you stay with us. We look forward to seeing you again for another positive experience. Thank you.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Travelled all the way from Virginia Beach by land for almost 7 hours. So exhausted but came early in the morning. Main doors were closed from 11-5:30 am I believe, and I think the idea is great (for security purposes). We were let in by the front desk agent. Although there's no rooms available for an early check in, he let us leave our bags in the storage room & use the lower lever bathrooms.
Front desk agentd were just okay, maybe they are a little tired.
There is this maintenance staff who I kept bumping into and he was very friendly and fun to talk with.
Overall, great location and our room was very clean and spotless!
We'll be back!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 4 Mar 2020
Thank you for the 4-star rating, archelle18! We're thrilled you enjoyed your time with us so much! It's excellent you appreciated our clean facilities and prime location. We aim to please. Thank you for the valuable feedback regarding our service. We're always looking for a perfect 5-star rating so we'll address your concerns with our team moving forward. We look forward to sharing an even better experience with you next time. Have a lovely day!
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Spent 5 nights here during our family x mas holidays and really enjoyed it. Its a compact hotel with 2 queen beds for the 4 of us. Centrally located across from Macys at the corner of w35th and 6 th Avenue. We arrived on a Friday night and were given a room on level 2 facing 35th st. It was so noisy with all the x mas parties so we requested for another room and the moved us upto level 10 and the room on the other side behind the lifts. View was not as good but much quieter. The hotel does not have a restaurant or provide breakfast but there is a bar in the lobby. There is also a small shop in the lobby. The staff are friendly. There are only 2 lifts and sometimes it can take a long time for a lift. Ideal location as you can walk to times square, Rockefeller centre, empire state building. Hotel can provide airport shuttle service for around $90 in a nice vehicle compared to yellow cabs. This is our 2nd stay at the hotel.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 13 Jun 2020
Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our central location, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward to better ensure a perfect experience in the future. We look forward to sharing an even better experience with you soon! Have a beautiful day!
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I recently spent a weekend in NYC and stayed at the Hilton Garden Inn. It was a nice respite after tacking Manhattan traffic. The Hilton Garden Inn is wedged into a row of three hotels near 6th Avenue, very convenient to Herald Square and a short walk to Times Square. It’s in the heart of Manhattan’s Koreatown, with Korean restaurants up and down the block, and across the street from Keen’s steakhouse.
The Hilton Garden Inn gets high marks on almost all scores. The rooms are clean and in good repair, service is pleasant and efficient across the board (from front desk to housekeeping), and the rates are very reasonable, especially given the location. I originally intended to stay for one night, but foul weather convinced me to stay over another night. The front desk was most accommodating.
However, I have two quibbles. This is the first (and only) Hilton property I’ve stayed at where there was no complementary coffee in the lobby each morning. I shelled out nearly $4 for a not-so-impressive and rather small cup. Granted, it saved me from walking a block and a half to Starbuck’s in freezing temperatures, but that was its only saving grace. The hotel also doesn’t have dedicated parking, so I had to schlep over to W. 36th St. and drop $50 per night.
That said, if you can deal with those two issues, most definitely enjoy your stay here.
Oh, one last note … the Hilton Garden Inn actually has a thirteenth floor, so I requested a room there on my second night (yeah, had to swap put rooms). But the front desk made it pretty much painless and got me a night on the floor that doesn’t exist in most other hotels.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip:Â Try to get a room with a view of the Empire State Building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 25 Jan 2020
Thank you for your feedback, John! We're thrilled to hear that you were so happy with your recent stay. It's wonderful to know you found our rooms clean and comfortable, and that our staff was friendly and accommodating! We are sorry you weren't completely satisfied with your coffee, and with the lack of parking, and will take your comments into consideration for the future. Again, thank you for your kind feedback, and we hope to see you again soon!
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Adequate hotel, typical Garden Inn clean but lacking any character. Tiny, tiny room. HOWEVER, if you're planning to travel in the city by subway the location of the hotel couldn't possibly be more perfect. Equidistant and about 1 street away from two major subway stations with access to all lines except the Lexington/2d avenue branches. This makes if a "4" - if there were a convenient Starbucks, might have gotten a "5"
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 11 Feb 2020
Thank you for the 4/5 rating, Aahann! It's fantastic your time with us was so great! We're happy you appreciated our central location so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so thank you for letting us know how we can share a 5/5 stay with you next time! We look forward to hosting you again soon. Have a fantastic day!
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Stayed here for 3 nights when visiting NYC with my son. The location is excellent, but that's as far as it goes. There's no restaurant to speak of, just a self-service cafeteria type affair where you can buy low rent instant food, there is also a shop selling chocolate and crisps!
The rooms are tired and in need of updating to modern tastes and standards of comfort (e.g. there was an overly soft mattress in my bed). The hotel still seems to use keycards not digital keys, so I imagine it is in the queue for updating, perhaps COVID slowed this process down. The very small interactions I had with staff were pleasant, so I don't blame them, it's just clear that senior management have not seen fit to invest in this hotel for some time.
Hilton is a mid-range chain so I don't expect miracles but as a gold member, I've stayed in a lot of Hiltons and this one simply does not match up with the rest of the brand's properties. e.g. the Hilton Garden Inn I am staying in right now in Philly is leagues ahead of the NYC West 35 St hotel.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 18 Aug 2022
Thank you for helping us identify areas where we can improve. Our team is disappointed to hear that your stay with us fell short of your expectations. Please know we take these issues seriously and will address them so that this doesn't happen again. Your feedback is important to us, and we hope to have the opportunity to give you a better experience the next time you stay with us.
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This is an okay hotel located right next to Macy's in Herald Square. The room was quite small, but it has what you need to keep organized - ample drawer space and a desk. There is also a fridge, microwave, and coffee maker in the room. The bathroom is clean, but not enough shelf space or hooks. The towels are okay, not great. Give you three bath towels per day. No decent breakfast choice, just a Grab and Go set up. No free coffee/tea in lobby. Front Desk staff is adequate, but not great. The elevators are in a weird position behind a wall and even though you have to use your key to punch in your floor, I did not feel safe getting into them by myself. Anyone could get on the elevator with you and wait for you to put your key in. Staff can't see the elevators from the oddly positioned check-in area. Elevators are quiet which is good because the rooms are right in front of elevators. We could hear some street noise on the 9th floor.
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Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 10 Feb 2020
Thank you for this feedback, galfromthedale. Your satisfaction matters greatly to us, so we appreciate you taking the time to share a bit about your experience here at Hilton Garden Inn New York/West 35th. While we're happy that you enjoyed some of the aspects of your stay, it's disappointing that your experience didn't entirely exceed all of your expectations. It's great to hear that you found our location to be convenient and our provided amenities to be useful in our rooms. However, we regret that you faced some challenges in regards to some of our bathroom facilities and services. We'll address your feedback with the appropriate members of our team so we may strive for future improvement. Thanks again for sharing your opinions with us! We look forward to a chance to welcome you back for a more pleasant experience. Have a good day.
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I walked with my luggage to this hotel from Penn station with ease. The location is perhaps the best part of the hotel, everything I needed was with walking distance and then there is easy access to public transportation. My room was surprisingly spacious for NYC. Bathroom worked as expected. Well equipped and clean gym was a pleasant surprise as well. Friendly staff.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI35, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 31 Jan 2020
Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We'd love to share an even better experience with you so please let us know what we could do to improve your stay. Thanks again and have a great day!
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My partner and I stayed for a week ( Oct. 28th- Nov. 5th, 2023) and enjoyed our stay. This was our first time visiting NYC so we booked this hotel because of the location which is conveniently located close to main tourist attractions. We walked the majority of our stay and saved a couple of bucks. The subway is also right around the corner, and it was great to get to Lower Manhattan and Brooklyn. The staff were all friendly and helpful. We particularly appreciated Marlyn and Jared for going beyond expectations to ensure we enjoyed our first visit to New York. The hotel room was clean (we always bring disinfectant wipes to clean all the surfaces), it was small but not uncomfortable, and we had a great view of the Empire State Building from our window. We felt safe in the area and did not feel overwhelmed by the volume of people, even though we did try to avoid peak times. We enjoyed the Japanese restaurant called "MEW" located next to the hotel; definitely swing by if you like Japanese cuisine.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonWest35thGM, Public Relations Manager at Hilton Garden Inn New York/west 35th Street
Responded 27 Nov 2023
Lance, your brilliant feedback truly warms our hearts. We're thrilled you enjoyed your first experience in NYC with the Hilton Garden Inn New York/West 35th at the center. It’s wonderful to hear that the strategic location was a significant advantage during your stay and that you were able to explore the city on foot and via subway. Knowing that our team members, particularly Marlyn and Jared, exceeded your expectations gives us immense joy. Furthermore, your satisfaction with the cleanliness and comfort of your room, along with the inspiring view, affirms our commitment to delivering exceptional experiences. Our team is grateful for your acknowledgment of the sense of safety you felt in the surrounding areas and the manageable level of foot traffic, something we know is essential for traveling guests. We're pleased to note your recommendation for the neighboring Japanese restaurant - always a delight to have such culinary experiences at an arm's reach. We can't wait to welcome you back for another amazing stay when you next visit NYC.
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No they are not. And to top it off when you turn the tv on there isn't even a channel guide. You have to scroll through channels to see what is on. I like to have the tv on at night to relax and their old run down tv ruined my trip. I could do without the smart tv I guess but no channel guide at all. Really bad. Good question to ask.
There are more places to choose from in the New York City area.
PRICE RANGE
RMÂ 1,048 - RMÂ 2,101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn new york west 35th hotel new york city
LOCATION
United StatesNew YorkNew York CityTenderloin / Koreatown / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
298
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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