This will be our spot now when we travel to the city. The staff at the Moxy is wonderful. Our flight ended up being canceled and we couldnt get in till the next morning. The staff was more than accommodating, and so helpful. The place is cozy. The room is clean. It’s near everything we will be back
Stayed 3 nights at Moxy NYC Times Square this past weekend. 1st time staying there and booked through Marriott. Hotel is located convenient to everything in Times Square. Very clean room as great! Staff was top notch. Hotel had a trendy vibe going and was happening, but didn't disturb our sleep or rest/downtime. Will stay again.!
I will say this stay at the Moxy hotel was truly one I will remember ! Amazing , amazing service truly an experience stay from multiple travel changes and issues Moxy hotel was very very helpful and truly cares for their guest. With me needing to change travel plans a couple of times very unexpected but the hotel, I wanted to point out particularly the reservationist Nichole made these things super super helpful for me during my stay explaining everything for me over the phone prior to my arrival and very accommodating she is truly amazing!! Helped with through out my full stay from before my arrival to even assisting me with extension at the hotel because on my departure date my flight was cancelled and i was unable to fly she was able to assist me with this and made my stay truly a relief. Explained all things in hotel super clear and always was ready with life and spirit to answers all my questions truly an amazing staff !! Rooms was amazing especially for my travel needs I loved everything about the hotel truly is a amazing experience. Would definitely come back and stay at this hotel !! Nichole thank you again ; YOU ROCK.…
Hotel was ok. Rooms very small but functional. Food and beverage facilities very basic with limited choice and slow service at busy times. Didn’t like that they added $30 daily charge to be used onsite. Biggest issue is that I am still chasing invoice with no response from hotel.
I've reviewed this hotel before and not liked the teeny room layout (no closet, bathroom sink in room, bed right up to walls on three sides). For one night, we thought we could tough it out. The surprise was the $30 fee at check-in that we had to use on food and beverages. Two glasses of wine at the bar came to more than that, of course, and they weren't that good. These add-on fees are always a sneaky bad surprise. On a positive note, the staff is great, super-friendly and helpful.
We have just returned from our trip to New York where we stayed at Moxy, Times Square. It's not a bad hotel, but it isn’t great either and there are definitely nicer hotels in the same price bracket. The website says ‘An Energetic Alternative to the Typical.’ It is definitely not a typical hotel and lacks some of the things I would expect for what I believed to be a 4 star hotel. It is definitely more of a budget style hotel with no where to unpack your clothes other than hooks on the wall with hangers and a couple of small storage spaces at the base of the bed. There were no basic room facilities such a tea and coffee provision or mini bar. It does have a hair dryer and hand held steamer for getting the creases out of clothes. On arrival the reception area resembled a night club on under eighteen’s night. There was music playing fairly loud, certainly loud enough to make communicating with the front of house staff a challenge and they seemed to find it difficult to hear what we were saying too. There was a large group of people loitering and the welcome we received from the Moxy staff was far from warm. The first person to greet us seemed like she’d rather be anywhere but there, doing anything but checking in new guests. Once checked in, we were then given our key cards and dismissively sent on our way with the words, “the lifts are through there.” We were left to try and work out the cleverly designed lifts for ourselves. Fantastic and reasonably efficient once you know what you're doing, but after 12 hours of travelling, definitely not as straight forward as pressing the up arrow and choosing the desired floor from the numbers inside. Perhaps a little more time, explanation and consideration from the front of house staff would have been helpful to start with but they really don't seem care about customer service. The rooms are smaller than average which isn't that unusual for a city hotel. However, for 2 people sharing, it's very snug! The double bed was tight up against the wall. Even in a small room, I would expect to be able to walk around the bed. The space on the other side of the bed was pretty narrow too. The air conditioning in our room was incredibly noisy. We queried this with the staff member at reception, she said maintenance staff would check it out and hopefully they would be able to fix it. We asked if a room change would be possible if it couldn’t be fixed. We were told that this would be possible from our second night onwards. The manager offered $50 credit to the room for the inconvenience which was reasonable under the circumstances. To get to the good things about this hotel…there were a couple… The shower was absolutely amazing! Best hotel shower that I’ve ever experienced!! Also, although most of the staff didn’t seem to care about making guests feel welcome, Patricia, one of the receptionists, couldn’t have been more helpful! She was friendly, polite and went out of her way to be and questions and help on the two occasions we spoke to her. They was another member of staff working in the main hotel bar on the mornings, although we didn’t get her name, she again was friendly, polite and helpful. I wouldn’t recommend this hotel for a relaxed or comfortable break and I won’t be returning although I imagine it does suit some tastes.…
For my sons holiday, post divorce and a nine long distance father son relationship we chose NYC and Orlando via Virgin for my sons holiday of a lifetime. (my son is french and i reside in England) Now advising my son Ive booked a trendy hotel, with a rooftop bar, as he says in his french native language "i want to see the roofs daddy" he was over the moon. Two months later you have now advised you wish to add 15% tax plus a tourist tax. The 15% is your decision and a disgraceful attempt at stealthy profiteering and you should not be able to do this. As i was a contractor for a hotel company you should stick to your contracted rates.. I have now had to let down my son and advise we are going elsewhere. After telling all of his friends and absolutely buzzing, he gets this news. I truly hope virgin pull you from there programme as how many others will this affect. If your not achieving budget work harder, better than ruining my sons day. Anyhow now booked the Kixby and bugger Marriott and Moxy, your shameful. Your mantra is the spirit of service isnt it, or is it rip the guests off at every opportunity. Please virgin pull them from your programme from NYC. You should not swim with sharks.…
Moxy Times Square is centrally located with loads of things in east walking distance. The staff are so friendly and helpful and totally genuine in the care of service they provide. The rooms are very cool and the use of every bit of space is both smart and funky. I will 100% for sure stay here again. It’s an exceptional experience from check in to check out and everything in between.
I have booked your hotel 25 July for five night for our big father son holiday. My son lives apart from me and this was our big adventure. At more expense I booked you for the Rooftop bar and trendy vibe. My son was sent the details and over the moon. Telling all his friends. Now you advise Virgin Holidays you have decided to add 15% tax. This is not an error just something you've decided to do. This is unacceptable and disgraceful and should not be allowed. Virgin should pull you from there programme. You are a Marriott hotel and brag about standards. Can you do me a favor and call my son and let him know? Shame on you I worked in Hospitality for 27 years and have never known this.
Centrally located in Midtown. Walkable to many sites and subway-accessible. Hotel is as advertised: small rooms, large public areas/bars. Public areas very noisy, but couldn’t hear any of that from my room. Huge shoutout to Giovanny, the bellman, for his fantastic service. He greeted us from the moment we pulled up on the curb and got us settled into our rooms. He was a wealth of knowledge about places to see and places to eat.