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Hotel Indigo New York City, Chelsea

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Hotel Indigo New York City, Chelsea
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1,273 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo New York City, Chelsea
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Showing 1,128: English reviews
Jersey City, NJ. USA
Reviewed 15 November 2012

I am blessed to be staying in this hotel as a result of being displaced from my home due to Hurricane Sandy! As a double victim (I'm out of my office for several months as that building sustained severe damage as well), it is refreshing to deal with a staff that is probably the kindest, most professional group of individuals...

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Helpful?
Thank Magnus2009
indigo21, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Magnus2009, Thank you so much for taking the time to write about your experience with your stay at our hotel. We are extremely happy that you enjoyed yourself and we were able to accommodate you in a time of need. As you have experienced, our staff is always there to take care of any guests needs or requests without...

Grand Rapids, Michigan, United States
Reviewed 15 November 2012

Overall, I am pleased with my stay at the Hotel Indigo. However, I have found that the desk staff are not nearly as welcoming as the staff at properties such as the Trump SoHo and the Mondrian SoHo. When I checked in, hardly a word was said. Not even a "welcome". But since then, I have conversed with other staff,...

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Helpful?
Thank Sue_GR_12
indigo21, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Sue_GR_12, Thank you for taking the time to submit your review on your recent stay. I apologize for the negative experience the staff provided you during your stay and I hope from reading other reviews you can understand that this is absolutely not typical from our hotel. I will personally look into and please contact me if you would...

Reviewed 13 November 2012

Stayed in this hotel for almost a week back in Sept. The staff are extremely friendly and helpful. Decent size rooms for location. Location is excellent for Macys, Empire State, Time Square etc. Very quiet. Would highly recommend but is on the expensive side for what you get. Agree with other comments on the restaurant, could do with a more...

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Helpful?
Thank 901eire
indigo21, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear 901eire, Thank you for taking the time to write your review on your experience with our hotel. We are very pleased to hear that you enjoyed your stay and the location, staff, and room sizes the hotel offers. In regards to pricing, we do have much higher rates during the fall season due to city demand which causes rates...

Reviewed 13 November 2012

I was traveling for business after Sandy and most of the hotels I stay in were book or god awful expensive. I had high hopes and was excited to try something new...DIS A POINT MENT. The rooms were fair. Small but lacking in charm. The bathroom was small and lacking anything WOW like you see in other small hotels. The...

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1Thank Cabelltini
IHGCare, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Cabellgirl, I certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very serious and will certainly be looked into. While we understand that...

Shanghai, China
Reviewed 12 November 2012

Came here in June. The Indigo was a charming little hotel, the staff on the ground was pretty sparse but they did try to do everything they can to help. In general everyone was super lovely and helpful. The area we were staying is pretty divvy but the metro was close by so it wasnt all bad. The room was...

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1Thank winniyuan
Chicago
Reviewed 9 November 2012

We were surprised at the spaciousness of the room compared to other hotels in NYC. Although we faced a fire stairwell and an office window there was plenty of sun. The area is an eclectic mix of floral supply houses complete with the early morning bustle of merchandise on the sidewalks and high energy wholesale transactions of stores and restaurants...

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1Thank rellots
Sydney, Australia
Reviewed 8 November 2012

We stayed for 2 weeks and were sorry to leave. Staff very helpful and professional. We had some issues with a number of things not working (Internet in room was not reliable so we were relocated - thanks Jay) and while it would have been better if there had been no problems these were sorted out. Rooms are bright &...

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1Thank BusinessBear
Columbus, OH
Reviewed 5 November 2012

We had a trip scheduled for Indigo the weekend after Sandy struck. We couldn't get a consistent answer from the reservation system and there was no answer by calling direct. It appeared that since the property is in Chelsea area that it was in the middle of the lower Manhattan power outage but looking at the Con Ed outage map...

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1Thank ohiocoalminer
Morton Grove, IL
Reviewed 5 November 2012

Wonderful hotel, nicely located, well-apportioned rooms and easy check-in, etc. Absolutely would stay here again. The only negative is the onsite restaurant isn't very good, but that's not a major problem when there are so many places to eat within easy walking distance

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1Thank egswanso
Reviewed 4 November 2012

After 2 nights of anxiety, cold and discomfort in the dark following Hurricane Sandy I was delighted to find a room at the Indigo. When I asked if I could get a good rate based on being senior, disabled and ex airline staff, I was given a better rate. I found the room to be warm and comforting with fine...

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1Thank Andrew G

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 

Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 W 28th St, New York City, NY 10001-6102
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: RM681 - RM2,341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#140 Business Hotel in New York City
#165 Luxury Hotel in New York City
#185 Romantic Hotel in New York City
#200 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo New York City, Chelsea staff and other travellers.
6 questions
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Tokyo Prefecture, Japan
8 months ago
Georgetown, Kentucky, United States
Danville, California
over a year ago

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Questions? Get answers from Hotel Indigo New York City, Chelsea staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Less street noise on higher floors.”
 of 5 bubbles 784jilll, 4 Dec 2016 | Read review
“Higher floor to get away from the street noise -- garbage trucks, police cars, etc.”
 of 5 bubbles davidpP8729SG, 19 Nov 2016 | Read review
“rooms on the south side have a better view and higer floors are the best.”
 of 5 bubbles raymondpJ3275HJ, 15 Oct 2016 | Read review
“Ask for a room not facing the street.”
 of 5 bubbles AnnieOlson, 9 Oct 2016 | Read review
“the rooms are quieter even in new york so good place to rest after a hard days work”
 of 5 bubbles binoygurung, 27 Sep 2016 | Read review
5 of 5
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