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Lotte New York Palace

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3,115 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

I was at the Lotte NY Palace hotel and it was great. The physical plant is top notch but the staff, they are the reason I will go back. They treated me like I was truly welcome to be there and every person working there went the extra mile to take care of anything I needed.

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Helpful?
Thank Gordon C
Galveston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Location and luxury! Our room was beautiful, clean and the service was off the hook. From the doormen to the front desk to the bartenders... we felt like we had been living there and everyone knew us. We paid a little more for the better view and it was worth it every time we looked out the window in the...

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Helpful?
1Thank Stephanie V
About Hotel's Favourite Review
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Stephanie V, Thank you for sharing your review of your stay. I’m incredibly delighted to hear about your great stay, from the personalized service you experienced from our staff to the close proximity of our location to major attractions. The Lotte New York Palace is such a fun place to visit, especially for special occasions. I would love to...

Buffalo, New York
Reviewed yesterday NEWvia mobile

Unless you're an old, rich white person who still takes pictures with an iPad and constantly dresses like you're at a country club, this place sucks! I just paid $41 for 1L of 2% milk to be brought to my room!!!! FORTY ONE DOLLARS.!!!!!! Got their room service last night because there's no late night food anywhere around (french onion...

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Helpful?
Thank Alexandra14222
Morteau, France
Reviewed yesterday NEWvia mobile

Very good! Everything was ok , just perfect... I always book a room there...everything is perfect. The view from the room was amazing, breakfast was fab too. Close to Sachs, St Patrick's Cathedral... Staff very helpful. I will definitely go there again.

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Helpful?
Thank Céline N
Hong Kong
Reviewed 2 days ago NEWvia mobile

Stayed there for 5 nights. Great room, great service. I was most impressed by the boys at Concierge. Most have great smiles. Marco there helped me to get two tickets to The Book of Mormon, for the same day evening show. Joseph helped to make dinner reservation at Bar Americain, which is only three blocks away from the Eugene O'Neill...

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Helpful?
Thank JacqJ8888
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear JacqJ8888, Thank you for taking the time to share your review of your stay. I’m so delighted to hear about your fantastic experience with our concierge team! Our concierge team is exceptionally knowledgeable about the best activities and how to get there in New York City. I am excited for your next visit and I look forward to welcoming...

Harrisburg, Pennsylvania
Reviewed 3 days ago NEW

The staff here could not be more awesome. They go out of their way to make your stay comfortable and stress free. However, for the very high price of the rooms I am offended by having to pay $16.99 a day for Y-fi and not being able to get a cup of coffee anywhere real early in the morning other...

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Helpful?
1Thank Legal22
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Legal22, Thank you for sharing your review of your stay. I am pleased to hear about the great service you experienced during your stay. While our wi-fi does come at a small fee, we want to ensure that our guests receive optimum internet service. We offer premium wi-fi connection that has rapid streaming abilities, which is uncommon with complimentary...

Reviewed 4 days ago NEWvia mobile

Excellent service, loved the breakfast, the club sandwich during the night its not so good and they over fried the fries. But the rest was excellent. Everything clean always and the maids was very friendly. Love the view to Saint Patric church.

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Helpful?
Thank Merlot A
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Merlot A, Thank you for sharing your review. I’m so happy to hear about your pleasant stay, from the cleanliness of your room to the excellent service you received. We’ll be sure to share your feedback regarding your dining experience as we are dedicated in not only meeting but exceeding the expectations of our guests, like you. I am...

Memphis, Tennessee
Reviewed 4 days ago NEWvia mobile

Love the New York Palace! Everything was perfect from start to finish. The location is fantastic for shopping, Central Park and quick walk to Broadway plays. Room service was wonderful and delivered promptly by a staff member that paid attention to every detail. Literally every employee was always friendly and smiling....... happy to help with anything! I also felt very...

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Helpful?
Thank MemphisFamily55197
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear MemphisFamily55197, Thank you for taking the time to share your review. I’m so glad to hear about your “perfect” stay and the wonderful service you experienced with our staff. Smiling is a pivotal part of our culture as we believe that smiling is a universal act of genuine happiness. I can’t agree with you more – we are situated...

Reviewed 4 days ago NEW

The hotel is beautiful and has a great atmosphere and court yard. The best part is the view! right over the cathedral! Rooms are huge. We had one error where our card was charged twice and Samuel in AR helped us right out! wonderful service!

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Helpful?
Thank Carla D
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Carla D, Thank you for taking the time to share your review. I’m so glad to hear about your great stay, especially the wonderful service you received from our staff and Samuel. You are 100% right – our views of New York City from our guest rooms are second to none. I certainly hope to welcome you back on...

New York City, New York
Reviewed 4 days ago NEW

I deal with a lot of hotels gathering folios for the person I submit. The best team I have worked with is Samuel Ackah & Team. I request a folio and within minutes it is in my inbox. They make by job very east when doing expense reports! Hats off to all of them!

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Helpful?
Thank mflanagan2017
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear mflanagan2017, Thank you for taking the time to share your review. I’m so happy to hear about the great service and assistance you received from our Accounting Team, especially Samuel. We strive to make all of our guests’ experience seamless and stress-free. We look forward to your next visit and we hope to see you soon! Warmest Regards, Becky...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM1,331 - RM3,311 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#18 Spa Hotel in New York City
#54 Family Hotel in New York City
#64 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Questions? Get answers from Lotte New York Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a Cathedral view! makes all the difference!”
632carlad, 26 Apr 2017 | Read review
“Our room on the 38th floor had a great view”
Cristie03, 25 Apr 2017 | Read review
“Go with the Towers rooms, you won't regret the expense.”
SteelCityLawyer, 25 Apr 2017 | Read review
“Some rooms have an amazing views of St Patrick's”
NataliekCyp, 24 Apr 2017 | Read review
“the hotel was quiet even with a conference going on and views of the cathedral are wonderful.”
cmh01, 24 Apr 2017 | Read review
5 of 5