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Lotte New York Palace

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3,023 Reviews from our TripAdvisor Community

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There are newer reviews for Lotte New York Palace
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Showing 2,575: English reviews
Hong Kong, China
Reviewed 1 week ago via mobile

If you're name has the word "palace", expectations are going to be high. Unfortunately reality is just not as good. My main complaint is that the hotel could use a renovation. Carpets are worn (e.g. In the gym). The railing in the elevator was broken. Rooms are spacious but more like a Marriott Courtyard than anything that I'd rave about....

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Helpful?
Thank Hyshih
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear jonathan s, Thank you for taking the time to share your feedback with us. I'm terribly sorry to hear about your poor experience during your recent stay. We certainly appreciate your feedback and your comments will be carefully reviewed with our team to ensure that we make these improvements for our valued guests like you. Please do not hesitate...

Alabama
Reviewed 1 week ago via mobile

This was our third stay at the Palace, and we will definitely be back. I cannot say enough good things about the service we received during our stay. We faced travel delays due to winter storm Stella, and the staff was accommodating in every measure. Noureddine Lakhlif assisted with travel arrangements, and provided advice and directions as needed throughout our...

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Helpful?
Thank Rebecca M
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Rebecca M, Thank you for your fantastic review! It brings us great joy to hear about your great stay and the superb service you received, even through the snow storm. All of our staff members jump right in and are ready to put their hands on deck, especially during these circumstances that are out of control. We are truly...

Reviewed 1 week ago

Everything about this hotel screams 5 plus stars. From the minute you pull up, through check in and then the amazing rooms no detail is left out. The staff is warm friendly and knowledgeable. All the restaurants and bars are fabulous. The location is perfect for anything you need to do in NYC!!! Bravo to the Lotte New York Palace

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Helpful?
Thank Debbie W
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Debbie W, Thank you for sharing your review with us. I'm so excited to hear about your great stay with us, from the warm and friendly staff to the fabulous dining options. We can't wait to welcome you back on your next visit. We hope to welcome you back soon! Warmest Regards, Jessica Chan

Long Island NY
Reviewed 2 weeks ago via mobile

We have stayed at this hotel several times and we love it!! The staff are exceptional and always pleasant to deal with. It is convenient and and in a nice area especially shopping. We had drinks in the lounge and staff is great. We also had breakfast at the newly open restaurant and it was wonderful, staff was pleasant and...

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Helpful?
Thank Champagne08
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Champagne08, Thank you for taking the time to share your review. We are so glad that we can be your NYC home. We would be extremely excited to welcome you back and we look forward to your next visit. We hope to see you again soon! Warmest Regards, Jessica Chan

Allentown, Pennsylvania
Reviewed 2 weeks ago

My wife and I have made a tradition of going to New York City every year for her birthday. For the last several years we have stayed at the Lotte New York Palace and have found it to exceed our expectations of comfort, hospitality and convenience. The staff goes above and beyond to enhance your stay, the rooms are large...

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1Thank kswex
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear kswex, Thank you for sharing your review of your stay. I'm so happy to hear about your wonderful birthday weekend spent with us! We love celebrating special occasions and we certainly look forward to many more in the future. We hope to welcome you back soon! Warmest Regards, Jessica Chan

Shanghai, China
Reviewed 2 weeks ago

I stayed at Lotte New York Palace during my vacation in the states last February. I have enjoyed my stay and was warmly welcome once I entered the lobby. Reception desk people have been doing great jobs, and they gave me directions about breakfast dining area and a brief introduction to the different facilities of the hotel after help me...

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Helpful?
1Thank ccpeng01
Sacramento, California
Reviewed 2 weeks ago

The Manager Ryan and Guest Service/Relations Claire are wonderful people. They were very attentive from booking to check-in did a fantastic job, quick response, very friendly. Overall, they made our stay relaxing. This was second trip back to NYC. We will make a habit of staying at Lotte NY Palace. If the habit is good, why not continue. Alvin and...

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Helpful?
1Thank ah10811cheung
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear ah10811cheung, Thank you for sharing your reveiw with us! I'm thrilled to hear about your great experience and the wonderful service you received from our staff. We are highly anticipating your next trip and we certainly hope to welcome you back soon! Warmest Regards, Jessica Chan

Indianapolis, Indiana
Reviewed 2 weeks ago via mobile

Unbeatable location, wonderful service, great views. We stayed here during Christmas and the hotel and city were magical. It was everything you dream "Christmas in New York" to be. You are within walking distance to most attractions in midtown, so we barely needed to use a cab. We will definitely return for our next trip to NYC.

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Helpful?
Thank raychlanne
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear raychlanne, Thank you for taking the time to share your review. I'm so happy to hear about your wonderful weekend getaway during your holiday stay with us. We are highly looking forward to your next visit. We can't wait to welcome you back soon! Warmest Regards, Jessica Chan

Reviewed 2 weeks ago via mobile

Had a problem with a broken zipper on a brand new winter coat (bought in London). With the temperature minus seven and the shops closed, had to pull out all the stops to fix it, literally. John and team were great help with tools and moral support. Thanks guys. Good laughs too,

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Helpful?
Thank Myles W
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Myles W, Thank you for sharing your review. I'm so happy to hear about you the great service you experience from our team, especially from our bell staff. We'll be certain to pass along your kind words. We can't wait to welcome you back on your next visit! Warmest Regards, Jessica Chan

Auckland Region, New Zealand
Reviewed 2 weeks ago via mobile

We loved our time at the palace! We spent four nights here and we were so happy with our stay. The room was very spacious and extremely well kept. The staff were courteous and friendly and we also enjoyed some treats on most days between 4-5. The bed would be one of the most comfortable beds I have ever stayed...

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Helpful?
Thank TElliott26
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear TElliott26, Thank you for sharing your review. I'm so delighted to hear about your fantastic stay with us, fromt he comfortable beds and the courteous staff. I do agree as well that we have such a convenient and prime location here in midtown. We cannot wait for your to return and we look forward to welcoming you back soon!...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM1,373 - RM3,432 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Cumbria, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher the floor better the view”
 of 5 bubbles AnthonyN639, 23 Mar 2017 | Read review
“Ask for view. Consider different room types. Higher floor had no city noise.”
 of 5 bubbles 6woods, 14 Mar 2017 | Read review
“When in doubt go to the towers!!!”
 of 5 bubbles O3125QBdebbiew, 14 Mar 2017 | Read review
“Upper level floors have great views. Ask for a corner if possible!”
 of 5 bubbles kswex, 13 Mar 2017 | Read review
“Take the view of Saint Peters, it's spectacular”
 of 5 bubbles P1528FNsteves, 6 Mar 2017 | Read review
5 of 5