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Lotte New York Palace

TripAdvisorUS$284*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$527*
US$284*
Great Deal
US$349*
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Lotte New York Palace
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3,181 Reviews from our TripAdvisor Community

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Showing 2,711: English reviews
Mexico City, Mexico
Reviewed 5 May 2014

This hotel was once owned by Sultan of Brunei and was excellent. Now the hotel has been selled to a new hotel management fund and they have renovated it and it better than ever. New restaurants, bars, renovated rooms etc.... Love the location of this hotel and price yes it is expensive but not as impossible as other around the...

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Thank Alejandro M
Reviewed 3 May 2014

Very good location, Spacious room , reasonable rates, clean , and great help of concierge, especially Mr.KAL who made our stay great by his support and recommendations. It is good for business and shopping. Breakfast by order no buffet....!

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1Thank Khaled A
Donegal
Reviewed 30 April 2014 via mobile

Liked this hotel. Only slept here, didnt eat. There were renovations going on so the small lobby had long queues for checkin. beds were very comfortable. rooms very spacious. concierge was very helpful in recommending eateries. would stay here again.

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Thank liviemc
Los Angeles
Reviewed 29 April 2014

I had the pleasure of staying at the New York Palace for business and was very impressed with the customer service. From the concierge desk who I bombarded with questions to the receptionist. You ask, they answer and were all exceptionally helpful which on first impression is always refreshing. With 900 rooms, the hotel is lovely and quaint with a...

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2Thank SOAP
Schnaitsee
Reviewed 28 April 2014

We stayed for the second time a few days in the "Palace" in Sept, 2013 - and what to say about, as the first time, only the best. We arrived very early in the morning (6 a,m,) from Utah, and our rooms were only reserved from I think 3 p.m. up. However, the friendly and attentive staff at the reception...

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Thank Znarf62
Edmond, Oklahoma
Reviewed 28 April 2014

We just returned from our most recent visit to The Palace, this visit after the renovations. Knowing and experiencing the renovation period last year, we expected more visible improvements. The lobby area has been renovated and updated, but it appears as if something is lacking. This may be a matter of taste as renovations had been completed. The hotel staff...

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Thank RikiUSA
Warwickshire
Reviewed 27 April 2014

We thoroughly enjoyed our four day stay at The New York Palace. Check in was quick and our spacious room was newly renovated with fabulous views, comfortable bed and had to be the cleanest hotel room we have ever stayed in! The daily delivery of The New York Times was appreciated, we had morning coffee and fresh pastries from the...

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1Thank Nicola C
Albany, New York
Reviewed 27 April 2014

The pictures do not do the beauty of this hotel justice. It is spectacular. The rooms are spacious with large windows and nice views. The location is great also. All of that does not make up for the sub par service though. Check in was slow and far from friendly. The gift shop sold me shaving cream that did not...

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Thank Will A
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Will A, Please accept my apologies for not exceeding your expectations. I would like to have a chance to speak with personally in regards to the issues you have encountered and assure you that this is not the type of service we strive to provide our guests with. Please kindly reach me at executive@nypalace.com at your convenience. All the...

Seattle
Reviewed 27 April 2014

New York Palace is in a very good location and that is their main advantage. The renovation has brightened the lobby and created a couple of good spaces - the lobby bar and the deli across from the bar. The Tower rooms and suites are inconsistent in quality. Our suite this time was large - double sinks, large walk in...

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1Thank hpmarge
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear hpmarge, Please allow me to apologize for not exceeding your expectations. The inconveniences you have encountered certainly does not reflect the superior service we strive to provide our guests with. Thank you for your feedback and please rest assured that we will discuss it internally. All the best, David Chase General Manager

Toronto, Canada
Reviewed 25 April 2014

I've stayed at the Palace several times over the past couple of years and have never been even slightly disappointed. This is old school NYC glamour at its very finest: in the summer, in the winter, in the fall, in the spring - it is never not perfect. The doormen, check-in staff, room service and maids are all incredibly professional,...

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Thank sarah c
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear sarah c, Thank you sincerely for this amazing review. We are happy to have you as a loyal guest and look forward to your next visit for another fabulous stay. All the best, David Chase General Manager

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM1,225 - RM3,167 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#54 Family Hotel in New York City
#61 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep an eye on their website as I was able to get a more luxurious room which was not as expensive as the original cost.”
497MichelleM, 23 May 2017 | Read review
“all rooms are very quite and extremely sunny”
richardgdavis, 23 May 2017 | Read review
“great view, comfortable beds, great facilities, techy in-room controls, spacious”
  • When you're higher and have the perfect view of the Cathedral from the 36th Floor (Rm3620)
267livl, 21 May 2017 | Read review
“Choose rooms facing Madison Ave.”
  • View from room 2315 facing Madisoin Ave.
skidog, 20 May 2017 | Read review
“all rooms have view of the city in every direction.”
BAB621, 17 May 2017 | Read review
5 of 5
TripAdvisor
US$284* /night
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Booking.comUS$349
Hotels.com
HotelsClickUS$527
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Prices are for 1 room, 2 adults
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