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When we first arrived tired from a long flight it was disconcerting stepping out of the elevator into the dimly lit mood liit reception area on to shining black tiles - it felt like falling into a black hole. (See pic)
Then all was good....More
We choose this hotel accidentally but it was the best choice in our trip , room had amazing view of 9/11 memorial , clean room , and when we arrived there they up grad us with no reaso ! I love them ! The only...More
Response from TeamMarriott, Manager at W New York - DowntownResponded 3 weeks ago
We are thrilled with your fantastic review, and we thank you for sharing your wonderful experience at the W New York - Downtown! We love offering our guests stellar city style, full of New York City energy, with easy access to the best...More
I stayed in a room with two separate beds. However the shower had a clear glass screen which you could see from the bedroom! Completely ridiculous when you have booked a room with two separate beds for a reason! We had to try and cover...More
Thank Lucinda L
Response from TeamMarriott, Manager at W New York - DowntownResponded 1 week ago
Hello Lucinda L,
We are always looking for ways to improve and we take every review into consideration as we plan changes throughout our hotel. We want to apologize for letting you down in regard to the privacy issue you experienced. We want every guest...More
Celebrated a birthday at this property. We had a wonderful view and enjoyed they layout of the room. The front desk employees were very sweet and accommodating. Utilize the concierge employee. I would definitely stay here again!
My room was dirty, I found hair, stains and dust in my bathroom and the rest of the room. There was no breakfast nor restaurant service available for somewhat reason. Overall I found the hotel in bad shape needing to be renovated and not to...More
Thank A TripAdvisor Member
Response from TeamMarriott, Director of Welcome at W New York - DowntownResponded 1 week ago
Hello Valued Guest,
Thanks for choosing to stay at our hotel for your recent trip to the Big Apple and leaving us your candid feedback. We sincerely apologize for condition of your room upon your arrival and coming up short of meeting your expectations. Our...More
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis
Island to learn about the vital immigrant history of the city.