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The W Downtown is in a great location for exploring Wall Street, World Trade, TriBeCa and Soho. There are good subway lines uptown and the new Westfield Worldtrade mall almost opposite.
Frustratingly there was no food or beverage outlet as the restaurant was closed for...More
Ok so this is likely to be my worst Starwood review ever. Had a room there for a Saturday evening. Flew in late to White Plains and called the hotel on my way to Manhattan to tel them that we are running late and will...More
1 Thank FCR_Bayern
Response from TeamMarriott, Director of Welcome at W New York - DowntownResponded 26 March 2018
Thanks for taking the time to leave a review. We are sorry for the issues you experienced with your reservation and cancellation. We aim to give each guest the absolute best service possible and we hate that we fell short. We have shared...More
This evening I had the worst encounter with the manager Jamila Poughkeepsie. I travelled from Miami, Fl to celebrate my daughter’s birthday this week. I booked with this location but decided to go with another hotel due to price and the reviews. I was under...More
3 Thank preciousakal
Response from TeamMarriott, Director of Welcome at W New York - DowntownResponded 20 March 2018
Thanks for leaving us a candid review of your experience. We are sincerely sorry for the issues you had with your reservation. We aim to give each guest the absolute best service possible and we hate that we fell short. At your earliest...More
Confusing lift, very good location, no executive lounge, arrogant and unfriendly service personnel , rooms are tiny with very few proper facilities, dark and almost depressing... Not nice..at least the big windows for a nice view is positive.More
3 Thank bernhardb15
Response from TeamMarriott, Director of Welcome at W New York - DowntownResponded 14 March 2018
Thanks for choosing us and taking the time to leave a review. We appreciate your comments about our excellent location and large windows in our guest rooms that offer great views of the city. We are sorry for the issues you had with...More
First of all, the kitchen is closed and there is no room service between now and June. However, the hotel neglected to advise me of this when I made the reservation. Usually Starwood hotels will tell you if there is a major amenity, such as...More
3 Thank Auste V
Response from TeamMarriott, General Manager at W New York - DowntownResponded 11 March 2018
Thank you for taking time out of your day to post a review. We are very sorry you felt misled regarding our lack of a restaurant and in-room dining options. It is our intention to be as transparent as possible with guests regarding...More
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis
Island to learn about the vital immigrant history of the city.