My family and myselfs stay at this hotel was incredible , we had an absolute amazing time and we were treated with so much respect all the staff there are unbelievably nice and kind We will definitely be back 100% yous have made our trip so much better we had an amazing time Thank yous all for your kind service This hotel is really clean and modern They are all so helpful and have big smiles !! Very very amazing hotel
What makes this hotel stand out amongst the dearth of hotels in Manhattan? 2 things stand out, excellent customer service and the hotel location which makes it easy to use the subway to go across Manhattan and Brooklyn too. The customer service was top notch wherein all our questions and needs were addressed appropriately and in a timely manner. Daniel at the front desk/concierge was a delight to interact with. Housekeeping and room services was also very good and no complaints there. Location wise.... NYSE, Wall street, World Trade Center and 9/11 memorial and all of lower Manhattan/Lower Financial district is all within walking distance from the hotel. Subway lines 4,5,6, J, A, C etc. are easily accessible from the hotel via the nearby subway stations. Room size? decent room size as per NY standards.…
This hotel is a treasure. My weekend stay was flawless from check in to checkout. Exceptionally clean and comfortable rooms with excellent staff and service. They alerted me immediately for an item I had left in the room after checkout. Above and beyond. Thank you!
A block from the Fulton Street metro center makes the Artezen an obvious choice. What you find out when you check in is that the staff is welcoming and ready to help at all times. They even put out a rack of umbrellas when it rained! Beds are super comfortable. Bathrooms nicely renovated. Room size is what you would expect for being an older structure in an older neighborhood. Did hear a neighbor's very loud tv which fortunately wasn't on all night. Very close to World Trade Center, Seaport, Chinatown, Brooklyn Bridge (yes, NYC is made for walking) and practically every subway line you can think of in Manhattan. Would stay here again.
Clean, friendly and welcoming experience. Every employee was upbeat and helpful. Directions in the neighborhood were always correct and recommendations informed. The room was small but very well laid out. We didn't feel cramped. The HVAC worked well.
Absolutely beautiful hotel-small rooms but no different than many of the hotels in the area. Rooms were very clean, bathroom clean and very nice. Bed was very comfortable and nice to have a fridge in the room as well as a small desk. Staff was exceptional-so helpful and we would have not gotten around so easily without their guidance. Carmelo was exceptional-sharing his experience of 911 at our asking as well as his guidance for places to eat and using the subway. He is a true gem for the hotel. Hotel security was excellent as well. Would absolutely stay there again and recommend this hotel to friends and family. Cannot wait to go back!
Was in town for a couple of days and wanted to find a hotel aware from the craziness of Times Square, etc. On a side street, close to Fulton Station with easy access to the subway and shopping. The room was on the small side but clean, but could use better towels. There is a gym on-site, was extremely small, however there was a separate yoga/stretching area.
We really enjoyed our stay at Artezen Hotel. The hotel is very clean, polished, and comfortable. Location is great! All types of transportation are easily accessible. I am in awe of the staff! You will always be greeted with a big smile before entering the hotel. Upon entering, you don't feel as if you are in New York City. Great vibe! Marcelo, the concierge, gave us great recommendations for restaurants and attractions and was always very friendly, with the best attitude and customer service! The front desk staff were also very friendly and happy to assist. My stay exceeded my expectations!
This place is amazing. It clean, the staff is friendly the customer service is very good. I felt really comfortable. I like how my room was set up with tea, sugar, coffee and creamer, 2 bottles of Figi water and a Portland spring bottle of water.
The Hotel was fantastic, the room was spotlessly clean, the bed was sooo comfortable, and the staff were out of this world, special shout out to the night manager Fransisco, what a legend!! Unfortunately our overall trip is being Mared by American Airlines flight delay and Expedia's ability to address the issue. I would thoroughly recommend the Artezen Hotel. In addition its within easy walking distance to all those downtown attractions, Freedom Tower, statue cruises, helitours at pier 6, to name but a few, uptown is just as easy, however, as the hotel is practically next door to Fulton Street Station, a hub for many of the subway lines. Thanks again
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