Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Set against the backdrop of SoHo's iconic cast-iron buildings and cobblestone streets, ModernHaus is a gathering place for urban travelers-and a thoughtfully designed extension of our neighborhood's creative and dynamic spirit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Soho, ModernHaus SoHo garners mixed reviews, with guests praising its stylish atmosphere, luxurious amenities like the rooftop pool, and a prime location ideal for exploring New York. The hotel's cleanliness and spacious, well-appointed rooms receive commendations; however, the value for money has been questioned due to perceived overpricing and additional charges.
While the service is generally seen as accommodating, some guests have encountered issues, and the modern vibe may feel slightly aloof to others.
Location
Central
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Top-notch
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The Modernhaus Soho, a distinguished hotel, is close to all the buzzy action of the Soho. My King Studio was outstanding with it's wall of windows that afforded an abundance of natural light and stunning views of the cityscape. Wood floors, beige palette, blue popping fabrics, working desk area and let's not forget the wild & crazy mural over the headboard. The spa-like bath was outfitted with rain shower and heated floors. The 23 Grand is a geometry of spaces, an urban oasis with a collage of indoor/outdoor areas designed for communal dining activities. The Grand componentry is structured with a glass-enclosed dining room, a luxe lounge with an accompanying terrace, several outdoor elevated areas and a private event space. This eatery serves international flavors with a Mediterranean twist and the menu displays items such as : Tuna Carpaccio, Cauliflower Steak, Breaded Tile Fish and more......I selected a delicious duo of Butternut Squash Soup and Pappardelle. 18 floors up is the Jimmy, a rooftop space featuring an outdoor pool deck and is surrounded by large windows for a panoramic view while sipping cocktails. The Jumping Jack is an eatery serving all day parts, configured in a coffee-cum-cocktail lounge format. There isn't a spa but other wellness perks include a state-of-the-art gym. The sensational Aire Ancient Baths (& spa) is a quick 5 minute walk from the hotel. So, if you are looking for a hotel that is remarkably different from any other one in NYC...........then try the......... Modernhaus Soho..........a vibe that sets it apart.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 19 Jan 2024
Hello Conny, Thank you for sharing your glowing review with us! We love hearing from guests who embrace our unique aesthetic and decor elements here at ModernHaus, and we are thrilled you took full advantage of our amenities. Thank you for joining us at 23 Grand, where it certainly sounds like you explored the breadth of our menu, and Jimmy, where the views are epic and the drinks are creative and perfectly prepared. We are glad you joined us in our fitness center and at Jumpin Jacks as well, and we hope to remain your home away from home in the city for years to come. Warm regards, Kori Yoran, General Manager kyoran@modernhaussoho.com
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We booked two rooms for 8 days for a business trip with the family. The view, especially from the corner skyline room, is phenomenal. The furnishings in the rooms (including the deluxe rooms) are very stylish in a mid-century style. The hotel is centrally located in Soho. The staff is friendly and helpful. When we moved into the room, the shower still had traces of the previous guests, but otherwise the room cleaning during the stay was top notch. The heating in the room was not warm enough at first when it was below zero outside, but this was eventually fixed. The breakfast at Jumpin Jacks on the second floor was good, but with the budget from the breakfast booking of $30 per person, it was a bit complicated to negotiate with several rooms and several people having breakfast together. The billing for this was initially incorrect when checking out, but could be corrected after a lengthy discussion. There were a few small defects, but these did not negatively affect the overall impression. Overall, highly recommended.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I recently spent several nights at ModernHaus SoHo with my mini goldendoodle and I truly cannot say enough complimentary things about the property, location, and staff. Everyone working at the hotel was kind, professional, and went above and beyond to make both my dog and I feel valued and welcome. Kristy Maynard, in particular, went out of her way to ensure that our needs were not only met, but far exceeded. Upon checkin, Kristy made sure we had a dog bed, bowls, and anything else that would ensure we had a comfortable stay (including lots of dog treats and snuggles for the pup!). The property itself was very clean, modern, had fantastic art on display, and was in the perfect location for us to wander SoHo and to further explore the West Village, Greenwich Village, Chelsea, LES, TriBeCa, and Battery Park. It was easy enough to pop up to MOMA to take in some art and over to Al Hirschfeld to catch a matinée, but nice to return to a much quieter, cleaner part of the city afterwards. I didn't get a chance to enjoy the restaurants on property (too many old favorites to visit elsewhere), but they looked and smelled incredible. Will definitely dine on site in future. So looking forward to our next stay - highly recommend visiting the hotel yourself!
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Date of stay: October 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 31 Oct 2022
Hello kristah1111, What a pleasure to receive your high praise! It was a delight to host you and your four-legged companion, and we will share your kind words with Kristy in particular. She will be glad to know you both were made so comfortable and had everything you needed. We look forward to having you both back again so you can experience our culinary offerings at Verandah and Jumpin’ Jacks! Warm regards, Rene Roman, General Manager
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ModernHaus is a sleek hotel very well located in Soho . Conveniently close to subway access. The room we were assigned was spacious with a view - albeit over a building site. It was also very quiet ( as requested) .If you are not lucky enough to have your ‘high room with view” as depicted on their website, you can still appreciate the location and stunning outlook from the gym or of course the rooftop. We had no access to the roof top (?) .The room was an ok size but configured to not really be big enough to fit all three of our suitcases. We appreciated the small seating area with table. Bathroom is of the glass box in the room style - but privacy is well maintained with a nifty retractable blind. Lovely high quality le labo shower products. Unfortunately the “hotel communication system” via phone/text did not work on either of our international phones ( front desk did try several times for us) . Staff provided a printed list of recommended local restaurants which was very helpful , and an additional holiday list of Christmas themed activities/ sights also useful.
There are a few things that made this less than a 5 star experience for us.
The breakfast ( we had on 2 mornings ) was terrible . We ate in jumping jacks and on both occasions the hot meals arrived cold - rubbery eggs, way overcooked bacon and extremely pricy. Granola was ok, but nothing special. The hot chocolate was left untouched. Secondly, the towels we recieved on both days were in a very poor state - thin and freying at the edges. Not at all up to standard.
We encountered some lovely and exceedingly helpful staff (sorry I can’t recall the names) but overall there was an atmosphere of aloofness. The check out was perfunctory , no eye contact and no one bothered to ask how our stay was. We left feeling like we had imposed.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 9 Dec 2024
Hello SMScooter, Your feedback is invaluable to us, and we thank you for sharing your candid thoughts. We are glad to know that you enjoyed the sleek modernity of our property and our location here in SoHo. It's also good to know you encountered some very helpful and kind team members who tried to ensure our texting system could be added to your international phones. We're sorry that did not work as planned. We love that you enjoyed the tranquility of your room as well as our Le Labo products, though we wish your view had been more inspiring. We do have a guest-specific entrance to our rooftop, and we apologize if we did not make you aware of this option. We're glad you utilized our holiday sight list as well as our dining suggestions, and we look forward to ensuring your stay is flawless the next time you are in SoHo. Warm regards, Isael Sanchez O’Sullivan, Assistant Director of Front Office iosullivan@modernhaussoho.com
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Beware!! They charged my account an extra $544 for a smoking fee and I am NOT a smoker/vaper. They never notified me or requested authorization, I only noticed when I was reviewing my CC statement. They have smoke sensors in the rooms and sent “verification” in the form of a graph/chart detecting smoke during a specific time. I’m not sure if the detectors are legit or if housekeeping decided to take a smoke break in my room. I‘m disputing this and attempting to get the charges reversed. Very scary that they tried to sneak this by without any notification.
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Review collected in partnership with this hotel
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Beware!! They charged my account an extra $544 for a smoking fee and I am NOT a smoker/vaper....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 16 Sept 2024
Hello Sean, We are sorry to learn of your experience, and we appreciate you taking the time to share your review. As you noted, we are a non-smoking/vaping hotel and our system did detect smoke in your room, but I would welcome the chance to discuss this matter with you further and make this right. Should you agree to talk directly, please reach out to me at the address below so we can arrange a time to talk. I look forward to hearing from you. Warm regards, Kori Yoran, General Manager kyoran@modernhaussoho.com
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Overpriced for the offering but a nice hotel if they had value for money. They closed the pool and roof decks for the season but kept the prices as high as during the peak season. They should not of closed the pool and outside decks when the temperature was well over 70 F. In room AC was very noisy and blows directly and intermittently on the bed (room 1202) so that it was not easy to sleep with AC on. One of two treadmills in the fitness center was broken. So overall just an average sort of hotel with high prices - thus the mismatch.
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Review collected in partnership with this hotel
Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 31 Oct 2024
Hello TravellerPoland, Thank you for sharing your valued feedback with us. While we are glad you enjoyed some aspects of your stay with us, we share your disappointment that you did not feel the full value of your visit. We take your feedback to heart, and you are correct to expect a fully functioning fitness center and a comfortable room. As you noted, our rooftop pool is seasonal, but we hope you still joined us on our rooftop at Jimmy to take in the views, and that you discovered the many other tucked-away places to relax and unwind here at ModernHaus during the cooler seasons. We hope we can welcome you back one day to showcase our full value. Warm regards, Kori Yoran, General Manager kyoran@modernhaussoho.com
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The room and facilities were lean. I worked from the bar/café on the 2nd floor, and the staff was very helpful on things to do and see. In total, all the staff was welcoming, and I appreciated that. The rooms were spotless, and the room stewards even brought me extra water and left kind notes. I highly recommend this place. I did have issues with my room TV but forgot to mention it to the front desk.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 22 Jan 2024
Hello Chris, Thank you for making yourself at home with us in SoHo! It was our pleasure to ensure your comfort, and we're glad you found an inspired workspace on our 2nd floor. We will share your compliments with our hardworking cleaning staff, and it was the pleasure of our stewards to ensure you had everything you needed. We hope to see you again before too much time has passed. Warm regards, Kori Yoran, General Manager kyoran@modernhausoho.com
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Hotel looked super nice on Booking, very well photographed.
Sells itself as a 4 or even 5 star hotel.
I travel a lot and would not give this hotel 4 stars.
This hotel used to be the James pre pandemic and I stayed there many times. All the inbuilt wardrobes are the same still and have big bashes where chips of the veneer have come off. Same on doors to the rooms and bits that have been fixed on the tiles. Just overall a bit knackered.
I arrived from Europe and was jet lagged. Waking on the night I found out there is no minibar and no snacks and no tea in the room. Literally all there was is a couple of capsules for coffee and a bottle of tap water.
The old fridge etc is all still there just nothing in it.
I spoke to reception to say I would have enjoyed some nuts and a tea in the middle of the night to tide me over til breakfast and was told they have a 24 hour shop next door.
That’s fine in maybe a 3 star but that is not 4 stars.
Also no one helped to open doors or to get my luggage in a taxi.
I will not come back as there are many better hotels for this price in NYC!
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Review collected in partnership with this hotel
Date of stay: February 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 3 weeks ago
Hello Ellen, We appreciate your loyalty to our property over the years, and we take your feedback to heart. We wish we had been able to offer 24 room service, and we hope you found the 24 market next door to be of help. We appreciate your additional feedback, and we hope you find the ideal landing spot in NYC for future stays. Warm regards, Eric Foley General Manager efoley@highgate.com
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This hotel has a lot going for it: excellent location in SoHo near the 1 and ABC lines; super friendly staff; convenient texting service direct to the front desk; comfortable beds; big bathrooms; good food.
Now let me tell you why I won't return: 1. It took one hour, three phone calls, a string of texts, and a visit to the front desk to get a bucket of ice delivered to the room. Unacceptable. 2. You pay $1700 for room with a skyline view, and the windows are so dirty, you can't even see the view clearly, let alone take a picture. Unacceptable. 3. Of all the Preferred Hotels in New York (I have stayed at all of them), this one offers the least in terms of value to Titanium members. There is no early check in, no late check out, no upgrades (even though it's mandatory), no welcome amenity, no complimentary breakfast (in fact no complimentary food and beverage credit at all, even though it's mandatory), and no free wifi (it's $45/day which is absolutely wild!).
Also worth noting the bar on the roof is not affiliated with the hotel even though you access it through the hotel.
For these reasons, this property is simply not a competitive product and doesn't offer a good value for the money, especially for the immediate neighborhood.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 3 weeks ago
Hello jwb1011, Thank you for taking the time to share your detailed feedback with our team. We are heartened to know that you loved our SoHo neighborhood with the convenience of our access to subway lines, and that our texting service and friendly team stood out as positives to you. It was lovely to showcase the excellence of our cuisine at our dining venues on-site. We appreciate your insight into your experience with us as a titanium member of Preferred Hotels, as we do strive to provide high value to all our guests, and we do greatly appreciate your loyalty. We will share your feedback with our leadership to ensure future members feel the warmth of our appreciation in full. We hope we can change your mind one day and host your return. Warm regards, Eric Foley General Manager efoley@highgate.com
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Where do I begin? The ModernHaus Soho property is over the top!! The service is truly flawless - everything happens so efficiently, and the staff is so kind and accommodating. For a fancy downtown hotel, they are also super accommodating to families with children - they even provided adorable robes for our kids. I also love how the rooms are fitted with two plush adult robes, a superrr luxurious bed set up with down feather everything (super important for a great nights sleep), le labo Santal products and a nespresso - not to mention VERY good black-out curtains for sleeping in. The room service/restaurant on property are also delicious, and there are a few different spots around the hotel to order food/drinks so you can change up your food and remote work environment. The rooftop pool and amazing scent of the hotel are the cherry on top!! 🍒 Shout out to Alize, Gisella, Allen, Jimmy and a bonus points to Kristy for making our stay extra special!! Thank you!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Guest Services / Front Office at ModernHaus SoHo
Responded 5 Aug 2024
Hello Adrienne, What a pleasure to receive your glowing review and high score! As you noted, we offer a brand of sophistication seldom seen at hotels that always love welcoming families, and we're glad everyone settled in so comfortably...especially in their robes! We're glad you discovered our Le Labo products and rested so comfortably in our luxurious beds, and that you discovered the many tucked-away spots on site for a bite to eat or to relax. Thank you for joining us at our unique rooftop pool and we will pass along your praise to Gisella, Allen, Jimmy, and Alizo! Please make yourselves at home with us again in SoHo soon! Warm regards, Kori Yoran, General Manager kyoran@modernhaussoho.com
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There are more places to choose from in the New York City area.
PRICE RANGE
RM 1,659 - RM 2,697 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the james new york hotel new york city
FORMERLY KNOWN AS
The James New York SoHo
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Manhattan / SoHo
NUMBER OF ROOMS
114
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to ModernHaus SoHo?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (1.4 km), World Trade Center Memorial Foundation (1.4 km), and Brooklyn Museum (6.7 km).
