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The James New York

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The James New York
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1,296 Reviews from our TripAdvisor Community

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Showing 1,188: English reviews
Newport Beach, California
Reviewed 3 days ago NEW

Just returned from our second visit within a few weeks to The James, and enjoyed a lovely 10 night stay at the hotel while moving my daughter to Manhattan. We had been staying at the St. Regis annually for 13 years, which had become like a second home and family to us in NYC, and I was hesitant about what...

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Helpful?
Thank LilandAlexandra
Jerome C, Front Office Manager at The James New York, responded to this review

Dear LilandAlexandra, Thank you so much for your review! We greatly appreciate your feedback in regards to how Johnny and the team delivered exceptional service and went above and beyond. Your feedback will be shared with the team as they will be humbled by your kind review. Thanks again and It is our pleasure to share our hospitality with you...

New York, New York
Reviewed 6 days ago NEWvia mobile

Our third stay at The James in Soho, and we were looking forward to it. It's 4:00, and the $1,000 suite that was supposed to be ready at 2:00 is finally good to go. Delivered very late with no explanation or warning, and delivered without water glasses, wine glasses, coffee cups -- apparently housekeeping no longer checks. Nothing I could...

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Helpful?
Thank LSS100NewYork
New York
Reviewed 1 week ago

If you are looking for a place to stay that doesn't let all the "New York buzz" in, this is it. Almost peaceful atmosphere and great in room dining, super breakfast! It's worth choosing the upper floors, great view.

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Helpful?
Thank E6292QToliverh
Jerome C, Front Office Manager at The James New York, responded to this review

Dear E629QToliverh, Thanks you for your kind feedback. We are delighted to know that you enjoyed our convenient & hip SoHo location. Thanks again and we would be happy to welcome you back very soon. Kind Regards Jerome Collins, CRDE Front Office Manager The James New York Soho

New Jersey
Reviewed 1 week ago

Enter the building from ground level and actual hotel was 2 floors up. Arrived and although room was suppose to be ready upon arrival we had to wait over an hour. Our room was supposedly an upgrade! It was small with no space for luggage. My husband put his luggage on the floor. TV did not work, called for assistance....

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Helpful?
2Thank mmpehp
jrauer2016, General Manager at The James New York, responded to this review

Dear mmpehp, Thank you for posting a review on Trip Advisor. I am disappointed to see that you did not enjoy your experience. As you can see from reviews on Trip Advisor, guests of The James love our hotel and brand. Our James Club amenities include complimentary coffee by La Colombe and pastries from Balthazar each morning with refreshments throughout...

Reviewed 3 weeks ago via mobile

10 stars!! Thanks to Johnny and Elaine at The James Hotel in Soho, for making our 20th Anniversary Magical!The upgrade to the Penthouse suite was a dream come true for us, we had the most Amazing View of the city and the suite was beautiful! The chocolate covered strawberries and wine included.

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Helpful?
Thank Sunflowers328
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Sunflowers328, Thank you for the remarkable review, We are so pleased to hear that your recent stay at The James has left such an impression on you. We greatly appreciate your compliments regarding the attention to detail that we place on the experience of our guests. Furthermore, We are happy to see that Johnny & Elaine made your stay...

Melbourne, Australia
Reviewed 3 weeks ago

I travel often to NYC from Australia for work and usually stay at boutique hotels for long stays. I have to say I felt very welcomed here and it was like I was at home. Johnny in particular was very helpful and accomodating and let me say the Bellman (I've totally blanked at his name maybe Gill) genuine person so...

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Helpful?
Thank Medizaday
Jerome C, Front Office Manager at The James New York, responded to this review

Dear sarahmedizaday, Thank you so much for your review! We greatly appreciate your feedback in regards to how Johnny delivered exceptional service as always. We are pleased to see that you had the opportunity to enjoy our daily coffee and scones available in the mornings complimentary. Your feedback will be shared with the team as they will be humbled by...

Asheville, United States
Reviewed 3 weeks ago

We decided last minute to cancel our reservation at the Waldorf and stay here. We had stayed at the James in Chicago and liked it but this stay in Soho was really disappointing. First, for a nightly rate somewhere between $400-500 this hotel needs to seriously up its game: The lobby is small and unimpressive and doesn't offer many of...

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3Thank Devora S
New York
Reviewed 4 weeks ago

The James is in a great Soho location, walking distance to the Freedom Tower. I stay here regularly for business and feel they have elevated their level of service. Very friendly, Rebecca at the front desk remembered me by name when I checked in, which was impressive. My room was very comfortable and will continue to make The James my...

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Helpful?
Thank Mr John Willam B
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Mr John Willam B, Thank you for sharing your recent experience with us at The James! – We greatly appreciate your compliments regarding Rebecca provided outstanding service. The team will greatly be humbled by your kinds words and acknowledgements. Thank you again for your review and we very much look forward to your next visit. Kind Regards, Jerome Collins,...

Nashville
Reviewed 4 weeks ago

As a repeat visitor to the James NY, I can say without hesitation that it is not up to par with the level previously set by management. This is my 5th visit to the James since 2013 - in fact I have not stayed at another hotel in NY SINCE 2013 - so I am VERY sad and disappointed to...

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Helpful?
2Thank EdwardsDE
Reviewed 5 weeks ago via mobile

We were taken here by a couple of New Yorkers and it turned out to be a true New York bar. Amazing view from the roof terrace which has a pool, great drinks and good music. Certainly worth a visit. Well made cocktails and excellent DJ

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Helpful?
Thank Ed B
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Ed B, Thank you so kindly for you feedback. We are pleased that you had a chance to experience JIMMY and take in the breathtaking 360 panoramic view of the city. Please come back and see us soon! Kind Regards, Jerome Collins, CRDE Front Office Manager The James New York - SoHo

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 

Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013-1618
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: RM1,316 - RM2,797 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#46 Business Hotel in New York City
#113 Family Hotel in New York City
#116 Luxury Hotel in New York City
#141 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The James New York staff and other travellers.
12 questions
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Questions? Get answers from The James New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles mmpehp, 29 Nov 2016 | Read review
“The staff lie about rooms. I booked a Delux King Size and it was identical in size to a queen but with a king bed. Don't be ripped off.”
 of 5 bubbles jaimen, 28 Oct 2016 | Read review
“Corner rooms nice but no need to splurge for high floor”
 of 5 bubbles pelun, 24 Oct 2016 | Read review
“Corner studios offer incredible views and are worth the slight bump in price.”
  • View from room 1503.
 of 5 bubbles RPMChicago, 16 Oct 2016 | Read review
“Aim for the north or east sides, and not directly below the bar/pool.”
 of 5 bubbles Agnese_and_M, 15 Oct 2016 | Read review
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