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Cassa Hotel 45th Street New York

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Cassa Hotel 45th Street New York
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1,941 Reviews from our TripAdvisor Community

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There are newer reviews for Cassa Hotel 45th Street New York
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Showing 1,420: English reviews
Reviewed 5 weeks ago via mobile

The hotel is in a fantastic location. A little disappointed at the start as when we arrived rooms Was not ready that was fine left our cases and went straight out was told to go back at 3,we arrived. Back and only one of our rooms was ready the other was waiting to be inspected after cleaning.... we then had...

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Helpful?
Thank Sharon B
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Sharon B, Thank you for staying at Cassa Hotel 45th Street and for posting your feedback. I am sorry to hear that the room was not ready for your arrival. 3pm is standard check-in time and if we have rooms ready before that, we accommodate our guests and check them in earlier. However, if the hotel is sold out...

Rome
Reviewed 23 January 2017

Great place to stay. Comfortable rooms, nice staff, and a great location. For the price (we had a travelzoo voucher), we felt very close to the action without being in the middle of all the madness of Times Square. Short walks or cab rides easily got us where we needed to be. The hotel has all the amenities you would...

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Helpful?
Thank Imelda F
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Imelda F, Thank you for your recent stay at Cassa Hotel 45th Street. I am glad that you enjoyed the lovely Times Square location and found our team helpful. I would like to extend an apology for the missed opportunity regarding the breakfast service and will share your feedback with the restaurant’s management team. I look forward to welcoming...

Haifa
Reviewed 21 January 2017

My wife, who often goes on business trips, stayed at the Cassa Hotel for 4 nights. She arrived to NY early morning after a long flight knowing she will not be able to check-in before noon. What a pleasant surprise she had when she arrived to the hotel at 7am met by Andrew who was so sympathetic and welcoming and...

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Helpful?
Thank Cha0tic
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Cha0tic, Thank you very much for the magnificent feedback regarding your recent stay at Cassa Hotel 45th Street. I am so glad that we exceeded your expectations. Likewise, thank you for mentioning the friendly staff; it is our constant effort to deliver such hospitality and extremely rewarding when colleagues are recognized for embodying true hospitality. I will share your...

Virginia Beach, Virginia
Reviewed 19 January 2017 via mobile

We enjoyed staying at this hotel greatly! It was in a central location (midtown), within walking distance to Times Square, Hell's Kitchen, Rockefeller Center, and so much more! The hotel itself was very pleasant-clean, comfortable, and relaxing. The decor was chic and modern, but not pretentious. The room was all we hoped for- comfortable bed, great shower, good sized bathroom,...

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Helpful?
1Thank Eliz1003
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Eliz1003, Wow! Thank you for the five star review! I am thrilled to hear that you enjoyed the services and amenities we offer. I would like to extend a special thank you for highlighting Jermaine and the rest of the amazing staff. We really strive to make sure every guest experience is more perfect than the last and it's...

Sliema, Malta
Reviewed 18 January 2017 via mobile

We were there for one of the stages on our honeymoon last December and we will certainly be visiting again. Very central, clean and quiet. Top location with many landmarks just a few metres away. Highly recommended!

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Helpful?
1Thank Vella55
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Vella55, Thank you for staying at Cassa Hotel 45th Street for your honeymoon. I am delighted that you chose to celebrate such a special occasion with us and we hope to be a part of many more milestones in your life. I look forward to your return. Regards, Mark Holcombe

Chicago, Illinois
Reviewed 18 January 2017

For our anniversary trip to the Big Apple, we stayed at this hotel smack dab in the middle of Manhattan. Checking in and out was fast and efficient, the room was clean and laid out nicely, and Times Square, the Theater District, Rockefeller Center, and even Trump Tower were within 10-15 minutes by foot. Access to the subway was also...

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Helpful?
1Thank Bob E
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Bob E, Thank you for choosing to stay with us at Cassa Hotel 45th Street. I'm glad that you found our location convenient and hope you had an opportunity to explore the area. If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the...

Naples, Florida
Reviewed 17 January 2017

What a fantastic time we had! The staff is amazing! Each and everyone were so helpful with suggestions and all our request! Great location, value, super clean! We have recommended this hotel to all our friends now.

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Helpful?
Thank catherine c
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear catherine c, WOW! I am grateful for the wonderful feedback you provided regarding your recent experience at Cassa Hotel 45th Street. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you're traveling to the area again, do not hesitate to contact us. We look forward to your return. Regards,...

USA
Reviewed 17 January 2017

We stayed here in November. The room was clean and spacious. We enjoyed the breakfast...better than average continental breakfast. Plenty of choices. Nice option for wine and cheese every afternoon. *** Belini ( like Martini) at the front desk was fabulous. SO friendly and helpful and always smiling! She walked us ALL the way up to the roof-top hot tub...and...

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Helpful?
1Thank starry01
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear starry01, Thank you for taking the time to post your feedback. I believe you stayed at Cassa Hotel Times Square since we do not have a rooftop. We would love to welcome you to Cassa Hotel 45th Street. If you need any assistance in setting up your reservation, please feel free to contact my colleague at safina.afridi@viceroyhotelgroup.com. Regards, Mark...

Reviewed 16 January 2017

The hotel was clean but we did not get the room that we reserved and paid for. We had a long day of sightseeing and came to the hotel around 9:30. When we got to the room, we had one double bed. We had reserved and paid for a double deluxe room with two double beds. My 16 year old...

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Helpful?
4Thank Sandra M
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Sandra M, Thank you for your recent stay at Cassa Hotel 45th Street and for taking the time to share your feedback with us. I am disappointed to learn that your experience was less than satisfactory and for that please accept my sincerest apologies. I am happy to look into what occurred here to cause such confusion. Please feel...

Barrie, Canada
Reviewed 15 January 2017 via mobile

Hotel check in was very efficient. We were able to check in early which was appreciated after a long day of travel. Our departure flight wasn't until later in the evening and much later than check out. Upon check out, the hotel held our bag for us and called a car that was early and waiting when we were ready...

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Helpful?
1Thank elfoph
Mark H, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear elfoph, Thank you for the wonderful feedback. I am glad you had a wonderful stay and look forward to your return. Regards, Mark Holcombe

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more   less 

Additional Information about Cassa Hotel 45th Street New York

Address: 70 West 45th Street, New York City, NY 10036
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM946 - RM2,523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz and Jetsetter so you can book your Cassa Hotel 45th Street New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cassa Hotel And Residences
Hotel Style:
#66 Romantic Hotel in New York City
#90 Business Hotel in New York City
#91 Luxury Hotel in New York City
#136 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Cassa Hotel 45th Street New York staff and other travellers.
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Questions? Get answers from Cassa Hotel 45th Street New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better”
 of 5 bubbles Rockin777, 20 Feb 2017 | Read review
“The higher up you are, the less street noise you'll have.”
 of 5 bubbles cool_teacher590, 18 Feb 2017 | Read review
“They have room sizes on the website and the pics are accurate”
 of 5 bubbles , 7 Feb 2017 | Read review
“pick the room at the highest floors, just to be sure to avoid the city noises.”
 of 5 bubbles ScarlettOtto, 4 Feb 2017 | Read review
“Upper floors away from street are very quiet.”
 of 5 bubbles brjack, 30 Jan 2017 | Read review
5 of 5