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Element New York Times Square West

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3,675 Reviews from our TripAdvisor Community

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There are newer reviews for Element New York Times Square West
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Showing 2,348: English reviews
Miami, FL
Reviewed 31 March 2014

Hotel is centrally located and rooms with kitchenette very nice. Room was perfect other than the fact that there had been a previous roof leak in bathroom above, so the bathroom ceiling in our room was pretty badly damaged. Elevators are a major problem at this property, many time we took the stairs but we were lucky since we were...

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Helpful?
1Thank anatpl
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear anatpl, We are sorry to hear that our hotel did not exceed your expectations. We apologize for the challenge with our elevators as well as the guest room discrepancies. We have shared your feedback with our team to ensure future guest satisfaction. Thank you for sharing your experience.

Clermont-Ferrand, Auvergne, France
Reviewed 31 March 2014

The hotel is very well positioned, 5 minutes walk from Time Square and 5 minutes walk from Metro Station. It is very clean and comfortable and the room we booked (King Room) has everything we needed including an equipped Kitchen. An other good thing is that it offers free breakfast for any guest which was great for us.They even offered...

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Helpful?
Thank Dan J
Edinburgh
Reviewed 31 March 2014

This hotel was really central for everything, 2 minutes from Times Square, short walks to Empire State, 5th Avenue, 42nd Street. Hotel was clean, inviting, staff at front desk where welcoming and polite, rooms where fab, clean and spacious ( double deluxe) full fitted kitchen with kettle, toaster, dishwasher and fridge freezer oh and tea, coffee, milk, sugar the lot....

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Helpful?
Thank avydabs
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear avydabs, We are glad that you enjoyed our amenities and location. We hope to continue being your New York City hotel of choice and we look forward to hosting you again soon.

Newcastle upon Tyne, United Kingdom
Reviewed 31 March 2014

Pros: modern hotel with spacious room with small kitchenette, free breakfast, free wifi. One block to subway stop, 5-10 mins walk to Times Square, literally in the middle of the action. Cons: breakfast was very! busy, and there are not enough lifts, so morning rush-hour can turn into a bit of a wait. Overall I was very happy with my...

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Helpful?
Thank teekake
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear teekake, Thank you for sharing your experience online. We are happy to hear that you enjoyed your stay. We know that things are not always perfect but we try our best to offer our guests the most consistent service possible. We hope that we will continue to be your New York City hotel of choice in the future.

Reviewed 30 March 2014 via mobile

I stayed with a friend. The service was really friendly and room was clean. Even though we stayed at 36th floor (nice view to Upper West Side) the need to occasionally wait for the elevator was not a problem, I think some of the reviews might be a bit overexaggerated in that matter. I would definitely stay here again, good...

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Helpful?
Thank Paula T
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Paula T, Thank you for choosing us for your recent stay in the big apple. We are happy to hear that you enjoyed your stay and we look forward to hosting you again in the future.

New York City, New York
Reviewed 30 March 2014

I booked a small block of 76 people here when we took over a last minute event for a client, we were very impressed with the feedback. As in most things, service can major break a client's experience and in this case we were so eased to hear how well our group was taken care of. The property is not...

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Helpful?
Thank sephra
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear sephra, We were happy to be the home base for your group and we are glad that everyone enjoyed their stay with us. We look forward to potentially working with you in the future and thank you for sharing your feedback online.

New Delhi
Reviewed 28 March 2014 via mobile

I stayed here with my wife on a business trip. The hotel is ideally located a short walk from Times Square, penn station and a few other down town manhattan attractions. The studios are very modern, spacious and comfortable. Kitchen is well equipped. The morning breakfast is above average, however it gets busy there in mornings. It was difficult for...

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1Thank TheGlobalIndian
Colorado Springs, Colorado
Reviewed 28 March 2014

With a very convenient location for touring (close to Times Square and subway lines), great amenities (kitchenettes in each room), and a great price - we ended up booking three rooms for our family trip for 6. The breakfast was convenient each morning and on the healthier side - and the evening reception during the week was a great way...

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Thank Victoria S
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Victoria S, Thank you for sharing your feedback online. We are happy that you enjoyed our amenities, style, and location. We hope to be your NYC hotel of choice in the future and look forward to hosting you again.

Denver, Colorado
Reviewed 27 March 2014

We stayed here for 6 days in March 2014, and it was perfect! Wonderful view from our room, comfy beds, great shower, a fridge, and kitchen, cable, free internet, ect. The location was perfect, and a short walk to the subway, bus, and times square. The price was VERY good, too. I wish they had a scale in the weight...

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Thank imdesired
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear imdesired, Thank you for choosing us for your recent stay in NYC. We are glad to hear that you enjoyed our amenities and location and look forward to hosting you again in the future.

Boston, Massachusetts
Reviewed 24 March 2014

The Element Hotel is conveniently located near Penn Station, the Port Authority and Grand Central. Easy walking distance to Times Square and the theatres. We were "upgraded" to a room on the 38th floor. We had a fabulous view of the Empire State Building and the World Trade Center to the South. The only downside to being up high is...

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Helpful?
2Thank Runnergirl89
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Runnergirl89, Thank you for sharing your feedback online. We are happy to have been your home away from home while you were in NYC and we look forward to hosting you again in the future.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 

Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range: RM632 - RM2,448 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
Reservation Options:
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Also Known As:
Element New York Times Square West Hotel New York City
Hotel Style:
#37 Green Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Element New York Times Square West staff and other travellers.
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Questions? Get answers from Element New York Times Square West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors, otherwise it's getting loud from the streets”
 of 5 bubbles ronald-wiesbaden, 1 Dec 2016 | Read review
“Lower floor to avoid the elevator fiasco”
 of 5 bubbles dgcalgary, 28 Nov 2016 | Read review
“Great Location”
 of 5 bubbles TravHacker, 24 Nov 2016 | Read review
“40th floor recommended !!!!”
 of 5 bubbles piotrr209, 24 Nov 2016 | Read review
“Good Luck on getting a good room”
 of 5 bubbles GreatWhiteNorth_Eli, 19 Nov 2016 | Read review
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