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Row NYC Hotel

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16,476 Reviews from our TripAdvisor Community

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Showing 11,920: English reviews
Copenhagen, Denmark
Reviewed 2 January 2017

Nice bed, brilliant elevator system and always a big smile and "good morning" when I met the maids in the hallway. But there were problems with cleanliness, and my shower drain was completely clogged from day one. Between Sunday and Friday I had to go to the frontdesk three times to complain about it, and the problem was never really...

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Helpful?
1Thank kimserup
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Kim. We're happy you had a pleasant stay with us. However, we're disappointed that your stay with us was less than ideal. We hold ourselves to a higher standard. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day.

Boston, Massachusetts
Reviewed 2 January 2017

My family and I spent Christmas with the Row NYC family. Our stay was great and the services at Row are excellent. We have made Row NYC our go to hotel in Manhattan for three years now and would not consider going anywhere else.

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1Thank 22bosox
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, Thank you for the great review! We're delighted your experience with us was so wonderful! It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you! Have a lovely day!

Ibiza, Spain
Reviewed 2 January 2017

Holidays in NYC for 7 days. The entrance, lobby area and restaurants it's perfect and very nice. Location it's great if you visit NYC the first time. The only problem at this hotel are the rooms and staff. Rooms are small (i was on a deluxe view 9th floor) and very noisy. But the biggest problema is the lack of...

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Helpful?
Thank Jose T
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Jose, we appreciate the time you’ve taken to share your feedback. Although we’re delighted to hear that you enjoyed our central location in the heart of the city, it’s disappointing to hear that you weren’t completely satisfied with your stay. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please...

Reviewed 2 January 2017 via mobile

Eh it was alriiiight! Lol we only stayed a night. I heard that it would be a long wait to get into our room so I was not excited to wait given that we arrived around 1pm and most check ins are at 4pm. But it didn't end up being as annoying as I thought, even though the line was...

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Helpful?
1Thank Dezhein T
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the fantastic rating, Dezhein! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

Fort Lauderdale, Florida
Reviewed 2 January 2017

the overall satisfaction I got from the hotel was really good the air conditioning didn't work but they fixed it pretty quickly at 6 in the morning. The room was small but it was pretty clean and the bed was extremely comfortable. The location was perfect and I'm glad I stayed there. Thank you!

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1Thank nadezdas2017
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, Thanks for the 4-star rating and review! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a...

Reviewed 2 January 2017

Great location. Small but fun rooms. Affordable and only blocks away from where you need to be if you're visiting to see shows, restaurants and experience mid-town. Also, not too far from the subways that will take you down to Union Square or Greenwich Village. I liked the pre-check in option through email. We were able to skip a huge...

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Helpful?
1Thank Tony P
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the lovely review, Tony! We're delighted your experience with us was so wonderful! We strive to offer top-notch service and convenience. It's great you took advantage of our Stay n Touch check-in system! We're happy you appreciated our prime location. We aim to please and your praise lets us know we're doing our job! We look forward...

Reviewed 2 January 2017 via mobile

We stayed mid December and paid for a deluxe city view room. We had a booking for 3 double rooms and were able to check in to two of them early which was helpful, although I don't think we would've necessarily got a room on one of the higher floors if we hadn't asked for it (even though it's what...

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Helpful?
1Thank Lauren G
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Lauren. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day.

Nashville, Tennessee
Reviewed 2 January 2017

The property was very nice. Impressed with housekeeping very much. The front desk check in totally ruined my experience with your hotel. They didn't leave a good first encounter at all. I would highly advise yal to check in on how rude they are to your guest and how long the wait lines are to check in and also how...

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Helpful?
Thank benjaminstacey2017
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thank you for the great review, Benjamin! We're delighted your experience with us was so wonderful! We endeavor to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your praise lets us know we're doing our job! We'll address your concerns with our team moving forward. We look forward to...

Beirut
Reviewed 1 January 2017

It is a nice hotel but should be more clean. The area of the hotel is very important. The music should be less lowed. I like it because it has young and older people. The corridor between the rooms should be nicer.

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1Thank zeinae2017
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Zeina. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day.

Brisbane, Australia
Reviewed 1 January 2017

The room and hotel itself was good. I just a poor encounter with a concierge who wasn't very friendly and the whole check in process. They were supposed to email me when the room was ready but I never received the email.

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Thank rachaelh2017
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4/5 rating, Rachael! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. We regret that you were never notified by our team. We'll address your concerns with our team moving forward. We look forward to sharing an even better experience with you next time. Have...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: RM801 - RM1,545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#17 Green Hotel in New York City
#205 Luxury Hotel in New York City
#232 Romantic Hotel in New York City
#236 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
364 questions
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Questions? Get answers from Row NYC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms will be quieter at the back”
lizc225, 25 Apr 2017 | Read review
“Avoid locations near external a/c cooling fan”
angelaben2017, 25 Apr 2017 | Read review
“Keep up the good work!”
ericn390, 23 Apr 2017 | Read review
“Small room .Very little space to hang clothes .”
isherc2017, 22 Apr 2017 | Read review
“Last room 1148, but before I was at small room at 10 and one at 3º floor besides a operate machine !”
, 22 Apr 2017 | Read review
5 of 5