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Hyatt Herald Square New York

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Hyatt Herald Square New York
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720 Reviews from our TripAdvisor Community

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Showing 608: English reviews
New York
Reviewed yesterday NEW

Great hotel for a short stay in which you use the room only to sleep and shower. The room was really, really small, but they tried to make best use of the space with cubbies, vertical storage and artwork on the ceiling. Staff was pleasant, breakfast was good, lobby and public areas were clean. Things to know: - No desk,...

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Helpful?
Thank lilac11wine
Crosby, North Dakota
Reviewed yesterday NEW

We can't say enough about this hotel. The staff , food, drinks were all excellent. We will definitely be back. Excellent location for so many things to do and see. We came for a college hockey game!!!

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Helpful?
Thank Erin B
Boston, Massachusetts
Reviewed 2 days ago NEW

Room was small but fine, had little features like mini couch / desk space, and a make up area outside the awesome bathroom. The bed and bedding were nice clean and comfy. My only issue, not a complaint, but I'm old and the bed was a little low and hard to get out off.

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Helpful?
Thank P3131LIjohnm
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are delighted that your time with us went nicely. Our beds are a bit low and cosy, but we hope you will come back and stay with us again soon...

Ormond Beach, Florida
Reviewed 2 days ago NEW

Bartender Brenda makes a mean Manhattan while Matthew Smock and his associate, Kyle, staff the front office with friendly, sincere, and knowledgeable hospitality. This is a beautiful hotel with a very hip, vibrant décor in the the lobby and in the rooms. Location is great for walking to some of the best Korean restaurants and excellent nearby shopping. We would...

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Helpful?
Thank Pamgoes
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking out the time to review your recent experience and praise our team members by name. we are thrilled you enjoyed your time and we really hope you come back soon...

Washington, District of Columbia, United States
Reviewed 2 days ago NEW

Took kids to NYC to see Macy's Santa Land, booked Hyatt Herald square. Upon entering, we were upgraded to two queen bed with empire building view. The room size is good (considering NYC standard). The hotel has this boutique feelings, more like a kimpton, instead of a typical Hyatt brand. The front desk were very kind, offering us water and...

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Helpful?
Thank KYFG
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are glad you enjoyed your time with us and had a nice holiday season while visiting. Please be sure to come back and stay with us again next year!

Melbourne, Victoria, Australia
Reviewed 6 days ago NEW

First the good: - Location terrific and in fact why I choose this hotel along with being a Hyatt which I had assumed brought certain standards - Room size - good for location in Mid town - Staff - most try very hard to offset issues -some couldn't care less Why not up to a Hyatt standard - no support...

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Helpful?
Thank Karen D
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are sorry that you did not enjoy the recent Hyatt experience and we didn't live up to your expectation. Please feel free to reach out to myself or the front office manager next time you stay with us so we can ensure your time so as smooth as possible. see you soon...

Oberlin, Ohio
Reviewed 1 week ago

1. Very good benefits for Hyatt Diamond member, I got upgraded to the only suite they have (Empire Suite). It is possible during the low season if you only stay for one night. The breakfast is complementary for diamond members which including some decent choices you can order on the menu. 2. Good location, Ktown, Herald Square. 3. Special thanks...

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Helpful?
Thank euromun
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are thrilled that you loved your recent stay with us and that you enjoyed your time in our suite. We hope you come back and visit us again soon...

San Jose, California
Reviewed 1 week ago via mobile

Stayed at Hyatt Herald Square and checked in during a gloomy rainy, cold night. During checkin, Alicia at the front desk became excited when she noticed it was my birthday from my drivers license. I tried to down play it but Alicia wouldn't have any of that. :) She was so sweet as she happily congratulated me and moved us...

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Helpful?
Thank Victor L
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thanks a bunch for giving us your feedback about your recent trip with us. We hope to see you come back and stay with us again soon. Thanks for praising our staff by name too!

Boston, MA
Reviewed 1 week ago

This is a tiny hotel. It's unusual for a Hyatt. The rooms are tiny (though the bathrooms were spacious) but are extremely well designed. Everything is there, just hidden in every possible nook and cranny. The bed was comfortable, and the room was clean. One problem, there's only two elevators, and during our stay one was broken! Thus, we had...

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Helpful?
Thank Supermazelman
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking the time to review your recent experience. We apologize that you experienced some elevator issues. We did try to get our elevator promptly returned back to service and shouldn't have been out for too long for some maintenance. Please do come back and visit us again soon...

Los Angeles
Reviewed 1 week ago

I've stayed pretty much all over Manhattan and this was my first time at this Hyatt. The hotel is modern and more 'hip' than say the nearby Hyatt Place as this hotel has a bar and the roof top experience. The staff were very nice and fun, especially Brenda and Jarrod at the lobby bar, where they make some great...

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Helpful?
Thank Peque
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking the time to review our hotel and recognizing our team by name. We will be certain to share your experience...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st St # 32, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM676 - RM2,466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hyatt Hotels Corporation, Travelocity, Odigeo, Priceline, Orbitz and Jetsetter so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#117 Luxury Hotel in New York City
#122 Family Hotel in New York City
#150 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
17 questions
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great view of downtown Manhattan.”
 of 5 bubbles trevora669, 8 Nov 2016 | Read review
“very expensive considering the offer that is very poor.”
 of 5 bubbles anmaberber, 28 Oct 2016 | Read review
“Ask for the view of the Empire State Building.”
 of 5 bubbles RogerSC02, 27 Oct 2016 | Read review
“great staff, small rooms, but clean and fantastic location.”
 of 5 bubbles jmoran4324, 11 Oct 2016 | Read review
“Great roof desk. Smaller, "homier" feel”
 of 5 bubbles 536caseyd, 10 Oct 2016 | Read review
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