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Hilton Times Square

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6,455 Reviews from our TripAdvisor Community

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Showing 5,636: English reviews
Reviewed 8 July 2015

The entire staff are very welcoming and work hard to keep the customer very happy. From the moment I checked in with Raquel ... the great service started. She did so much to make sure that we were happily settled in, looked after us after check-in, and was always most helpful The dining staff are really good and the buffet...

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Helpful?
5Thank s b
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear S B, Thank you for choosing to spend your vacation with us. We appreciate your positive feedback. I hope to welcome you back to our property in the near future. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Ottawa, Canada
Reviewed 8 July 2015

Unfortunately for them I was at the Hyatt Times Square a week earlier which was mostly perfect. The room was clean, small but fine. As I walked in the bathroom shower there was a stinky smell its those fabric shower curtains, a moldy sweaty dirty smell from previous customers. A very strong dirty smell. I left a note to change...

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Helpful?
Thank Nancy B
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Nancy B, Thank you very much for your review. We're glad you took the time to leave us some feedback. It will allow us to improve upon our service. We are happy to know that you enjoyed the location and your time in New York. With the help of guests like you we will continue to get better and...

Kentucky
Reviewed 8 July 2015

One of the best locations we have ever had visiting theater district in New York. Pricey, but when you value your time and want a little extra luxury, a good value. All staff memebers were totally professional, always helpful and courteous. Room service was always considerate and did great job cleaning and stocking the room. Only shock was the price...

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Helpful?
7Thank MRbluegill
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear CharlieW222, Thank you so much for your wonderful review. It was a true pleasure being of service to you and we do hope to welcome you back soon. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Reviewed 7 July 2015

My wife and I stayed at the Times Square Hilton on 42nd the last weekend in June. The hotel was very nice. The lobby is very stylish. The service was really very good. The gentlemen who checked us in, Marvin, was particularly friendly, helpful and accommodating. In fact his name comes up in several reviews on the web. We had...

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Helpful?
Thank Steve G
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Steve42day, Thank you for taking the time to post a review of your recent stay. We appreciate your feedback. We look forward to having you stay with us again in the future. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Newton, Massachusetts
Reviewed 7 July 2015

The hotel is located at Times Square, close to the Port Authority Bus Terminal and the subway station, which makes it convenient. We booked a King bed room and had to wait until 3pm to check in, but you can store your luggage and come back when the room becomes available. The environment is good and the room is relatively...

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Thank Yang Y
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Yang Y, Thank you for recommending our hotel. We appreciate your feedback and hope you and your family return to stay with us again in the future. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Harrisonburg, Virginia
Reviewed 7 July 2015 via mobile

Hotel sits on 42nd street above Madame Tussaud's and Ripleys. Very easy access to many shows, Subway station and tons of great restaurants, not the chains. I had corner upgraded room with view of the Ball. This is the largest room I've had in NYC. Breakfast as Diamond member, I would say perfect because it's free. If paying I probably...

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2Thank M P
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear M P, Thank you for taking the time to post a review of your recent stay. We pride ourselves on providing excellent customer service to all of our guests. We look forward to having you back to stay with us soon. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Reviewed 7 July 2015 via mobile

My friends and I wanted to be close to many shops and we got that staying here. There were three of us and a double bed guest room accommodated us just right. If you are wary because of the location, don't be. The entrance is ground level of course but there is a desk with concierge there. You will have...

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1Thank Brooklyn W
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Brooklyn W, We at the Hilton Times Square want to first and foremost thank you for your posting such positive comments in regards to your past stay. We appreciate your comments and look forward to having you back with us. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

Boise
Reviewed 7 July 2015

My husband, 2 teenagers and I recently stayed at the Hilton Times Square for 4 nights. Good: Great location. Close to Times Square but not in Times Square so it was quiet (we were on floor 34) We never heard neighbors or street noise. Also very close to a prime subway stop. Rooms were spacious and clean. Staff was generally...

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Thank BoiseButtercup
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear BoiseButtercup, Thank you for taking the time to post a review of your recent stay. I am pleased you felt we were able to meet your needs during this stay. On behalf of our staff thank you for choosing us. Lynell Lovett Administrative Operations Manager lynell.lovett@htsnewyork.com

NC
Reviewed 6 July 2015

This is an excellent hotel in a prime location in the middle of Times Square. It is also conveniently located within a couple of blocks of three transit stations (42/Times Sq, 42/Port Authority, & 42/Bryant Park) that will take you anywhere in the city. Staff were excellent, and the room was surprisingly large for a NYC hotel. Breakfast buffet was...

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Helpful?
Thank mel-knee
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear Mel-knee, Thank you for taking the time to post a review of our hotel. Your feedback allows us to know what guests such as yourself expect from us. Please know that we are looking into ways to improve upon our service. I hope to have the opportunity to welcome you back to our property on your next trip to...

United States
Reviewed 5 July 2015

Traveled with daughter to NYC. Wanted a fairly central location so decided on this hotel. Plus, am a member of their rewards program. If you want to be centrally located this place is pretty good. A few blocks from a large subway station. We walked from this hotel to lower Manhattan, Central Park, High Line, sometimes walking 10 miles/more a...

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2Thank GoToScotland
Hilton Times S, Manager at Hilton Times Square, responded to this review

Dear GoToScotland, Thank you for taking the time to post a review of your recent stay. We pride ourselves on providing excellent customer service to all of our guests. We are currently making improvements to our WiFi service. I expect on your return trip it will be much improved. We look forward to having you back to stay with us...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 

Additional Information about Hilton Times Square

Address: 234 West 42nd Street, New York City, NY 10036-7215
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: RM1,104 - RM2,169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 460
Reservation Options:
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#83 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Times Square staff and other travellers.
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Menorca
3 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I love higher floors”
pmshea1, 11 Apr 2017 | Read review
“A higher up room will give you a better view and be less at risk to noise”
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“All rooms are great”
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5 of 5