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Hotel Americano

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Hotel Americano
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368 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Easton, Pa.
Reviewed 1 week ago via mobile

My wife treated me with tickets to Sleep No More (see review) and we decided to stay at this hotel because it is virtually next door to the play venue. Big mistake!! When you get passed the cold concrete floors in your room and the bed on the floor, there is potential for success. Management is hospitable and the views...

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Helpful?
Thank angeloperrucci
New York City, New York
Reviewed 1 week ago

This property is quite stylish and modern but the level of service is very sub par even by New York standards. The staff are inexperienced and are not equipped with handling customer service. Do not book a regular room. If you're to stay at this property, book a junior suite at the very least! There is no gym at this...

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Thank BforBoy
Toronto, Canada
Reviewed 2 weeks ago

The beds here are SO comfortable. I looked under the mattress and the hotel designers thoughtfully built in a cavity to allow the mattress to give. Not just better than a futon, better than Hästens. The staff seem plucked from a modeling agencies talent, but they are friendly and helpful. The location is excellent (depending on what you're after, but...

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Thank GrahamandLuis
Montclair, New Jersey
Reviewed 3 weeks ago via mobile

Reviews are 100% accurate when it comes to how unusable the rooms are, I had booked two rooms for Christmas and feel horrible that my 80 year old father had to climb in and out of a platform bed (he was not offered a higher bed that possibility exists?). My mistake for not reading TA in advance! With that said...

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Thank bragghouse
San Francisco, California
Reviewed 3 weeks ago

As a 8-9 year SPG Platinum member, this is the first negative review I have written for a hotel. The rooms in this hotel literally felt like they were designed with no intention of people staying there. Main pain points included: Uncomfortable bed (feels like waterbed) Towels too high to reach Counter-intuitive elevator mechanism Pitch black room coming / going...

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Helpful?
2Thank Sarah Q
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Sarah Q! Thank you staying with us. We are deeply sorry to hear that Hotel Americano came short of your expectation. All our guests’ comments are valuable as there are the tools that allow us to improve our service and guest satisfaction. I would love to have the opportunity to further discuss your experience. Feel free to contact me...

Reviewed 11 December 2016 via mobile

We travel a lot and have been all over the globe, but sometimes the little things go a long way to make for a comfortable stay. The hotel location is convenient, reasonably priced (for being in Manhattan) and the staff is amazing and attentive. My only issue is with the layout of the hotel rooms: the bed sits on a...

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Helpful?
2Thank John W
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello John W. Thank you for your feedback! I am very sorry to hear that the unique design of our rooms was not up to your expectations. I can assure you that all of your comments were noted and shared with the management team. We are already in the process of replacing the black beanbag chair with a more comfortable...

Newton, Massachusetts
Reviewed 9 December 2016 via mobile

Rooms are very small as others have said which can in fact be okay but the shower curtains make the rooms smell musty and that just makes you aware of the small space. Otherwise, the use of space is quite brilliant. The light switches can be quite confusing and at least when I stayed early December, construction kicks off at...

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Helpful?
2Thank Manny S
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Manny S, Thank you for your feedback! We apologize for the noise challenges you faced during your time with us. Our Downtown King rooms are located in the back of the hotel, and offer a bit more solace from the bustling streets of Chelsea. I hope we have the chance to welcome you back soon to check them out!...

Toronto, Canada
Reviewed 5 December 2016 via mobile

We checked in to a normal room at first, only to find that it was so small our bags basically had to go on what would be considered the bed frame. After upgrading to a suite, we were much happier. The beds are not particularly comfortable. This place wouldn't be my first choice.

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Helpful?
Thank Ryan M
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Ryan M, Thank you for taking the time to share your experience. I am sorry to hear that our Downtown King was not up to your expectations. It is true that our Studio Suite are larger. Chelsea District is going through a complete renovation, I am certain that a lot of new businesses will be opening their doors soon....

Rancho Santa Fe, California
Reviewed 3 December 2016

The location of this hotel is not that great, not to close to Meat Packing, not in a happening area of Chelsea, just not good enough. The rooms are very small with really small bathrooms, not even enough place for your luggage. At the front desk Donaldo could care less if I made any comment of the hotel at TRIPADVISOR...

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1Thank AlbertoMay
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello AlbertoMay Thank you for your feedback. We were very saddened to hear that you did not fully enjoy your stay during your last visit. At Hotel Americano we thrive to improve our service as well as our guests satisfaction and your comments are a very impotent tool to help us do so. I can ensure you that your remarks...

Reviewed 12 November 2016 via mobile

Great Mediterranean style cuisine in modern dining room: delightful food, great service, quiet setting ... just great for dinner with two (don't know about the hotel, did not stay there, just went to eat after visiting galleries in the area)

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Thank Jef P
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Jef P! Thank you for your feedback! We were so happy to see that you have enjoyed a nice dinner. We hope to have the opportunity to welcome you back at our Hotel for a full Hotel Americano experience. Best Regards, Franck Hermann Front Office Manager Hotel Americano fhermann@hotel-americano.com

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Americano
The Americano
Cuisines: American, French
La Piscine
La Piscine
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Americano

Address: 518 W 27th St, New York City, NY 10001-5506
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: RM1,152 - RM2,032 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Americano 4.5*
Number of rooms: 56
Reservation Options:
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Hotel Style:
#200 Romantic Hotel in New York City
#214 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Americano staff and other travellers.
2 questions
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New York City, New York
over a year ago
Seattle, Washington
over a year ago

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Questions? Get answers from Hotel Americano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room that doesn't face the street, there is a construction going on across from the hotel.”
 of 5 bubbles AlbertoMay, 2 Dec 2016 | Read review
“I don't think there are any and it doesn't matter because they won't gaurantee anything or try to be accommodating.”
 of 5 bubbles wshfultravls, 25 Oct 2016 | Read review
“Lower floors are quieter.”
 of 5 bubbles LHOVancouver, 17 Oct 2016 | Read review
“Go somewhere else.”
  • lint ball on the sheet.
 of 5 bubbles bobo_cat40, 16 Aug 2016 | Read review
“get a room on the courtyard so it's even quieter”
 of 5 bubbles Dawn_ontheroadagain, 14 Aug 2016 | Read review
5 of 5
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