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W New York - Union Square

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W New York - Union Square
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1,428 Reviews from our TripAdvisor Community

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There are newer reviews for W New York - Union Square
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Showing 1,344: English reviews
San Francisco, CA
Reviewed 9 April 2014

As W's go, this one is a bit lacking. My key gripe is service. My expectations of New York City hotels are low to begin with; the W Union Square met those expectations. Generally disengaged staff, the Whatever Whenever desk really puts the "whatever" into the job (didn't even look away from the computer screen when I started talking!), and...

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Helpful?
Thank chuckymatt
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Chuckymatt, Thank you for taking the time to write a review on your recent stay with us. Please accept my sincere apologies for the service you recieved during yoru experience. We here at W Hotels always strive to provide our guests with the utmost in customer service. I will share your comments with the members of my team, and...

Minneapolis, Minnesota
Reviewed 9 April 2014

I've stayed in a number of W Hotels and this one certainly isn't the nicest or coolest one (W Santiago!), but the location can't be beat. You can walk to just about everything or a pretty short cab ride. The hotel itself is nice and clean, but doesn't have a ton of amenities (it does have a nice gym in...

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Helpful?
Thank Paul B
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Paul, Thank you for taking the time to write a review on W New York Union Square. We always appreciate when our guests write about our hotel. I hope you had to opportunity to visit our restaurant Olive's and were able to enjoy the Union Square Green Market. I will share your wonderful comments with my team. If I...

Chicago, Illinois
Reviewed 7 April 2014

I have always wanted to stay here at the W Union Square Hotel and finally got my wish! My husband and I stayed in a "Wonderful" size room and it was spacious and comfortable. My only gripe was that we could hear our neighbors talking in the middle of the night. Otherwise, we loved the amenities, enjoyed the free coffee...

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1Thank qtram
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Qtram- Thank you for taking the time to write a review on W New York Union Square. It is always nice to read such positive feedback about our hotel and team. Next time you visit with us please ask for a quiet corner room, if available. These corner rooms have less guest around them to cause any sort of...

Seattle, Washington
Reviewed 4 April 2014

My husband and I visit NYC annually and this was our first time staying at the W New York. We will definitely be back! The location is perfect, especially if you want to visit some of neighborhoods without the drama and hype of Midtown. The service is excellent; David Delvalle really attended to all our needs and was truly accommodating,...

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Helpful?
Thank Johanna W
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Johanna, Thank you for taking the time to write a review on W New York Union Square. It is always nice to hear such raving reviews on our hotel and staff. I will share your wonderful comments with David, our Welcome Ambassador. I am sure he will be thrilled to read such wonderful comments. I am glad David welcomed...

New York City, New York
Reviewed 1 April 2014

My husband and I stayed here while we were celebrating his birthday. I emailed ahead of time to let them know it was a special occasion and they gave us a great room upgrade, sent an amazing dessert platter to our room and gave my husband a little present. It was really fantastic. The room was spacious and clean. The...

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Helpful?
Thank Bigapplemama1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello BigAppleMamma, Thank you so much for taking the time to write a reveiw on W New York Union Square. We always appreciate all of our guests feedback. I am glad you enjoyed your stay with us. I hope you had the opportunity to enjoy dinner at Olive's restaurant. If I can be of any assistance on an upcoming visit...

Baltimore, Maryland
Reviewed 1 April 2014

Our room at the W was spacious and very quiet and the location of this hotel is fantastic. So close to lots of good restaurants and subway. The doormen were not great, sometimes they were there, sometimes not. It was particularly irritating when my daughter and I needed a cab that the doorman was talking with a friend on the...

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Helpful?
Thank disugi
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Disugi, Thank you for taking the time to write a review on your recent experience with us. Please accept my sincere apologies for all the inconveniences you experienced during your visit with us. I will share your comments with the member of our Welcome Door Ambassador and Welcome Desk team. I would like to update your SPG profile to...

Washington DC, District of Columbia
Reviewed 1 April 2014

My wife and I were visiting our college student son and the W Union Square turned out to be an excellent choice. The room was spacious, especially for NYC. The staff were friendly and efficient at check-in, check-out and in between. (The doormen could have been a little more helpful in getting cabs in the rain, but all in all...

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Helpful?
1Thank 4ontheroadMD
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello 4ontheroadMD, Thank you for taking the time to write a review on W New York Union Square. We always appreciate all of our guests feedback. I am glad you found your new home away from home in New York City. I will share your wonderful comments with the members of my team. I hope you had the opportunity to...

Douglassville, Pennsylvania
Reviewed 31 March 2014

We just returned from a weekend in NYC with the kids and had a simply wonderful time at the W Union Square. I always enjoy the W hotels, but this one was particularly clean and staffed with helpful and friendly employees. Some highlights: 1. We were greeted with a smile as we pulled up, immediately our bags were whisked inside...

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Helpful?
1Thank Julie C
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Julie, Thank you for sharing your experience with us at W New York Union Square. I really enjoyed reading through your review. I will share your wonderful comments with the members of my team, especially the Welcome Ambassador and Door Ambassador team. I know they always take the opportunity to make all of our guests feel right at home....

wa st
Reviewed 30 March 2014

Stayed a week, so I got to learn a few things. I really like the location, would depend on your specific needs, but property is located midtown, right off Union Square, and convenient to most everything. Subway access, good restaurants, bars all close in. Hopping bar off the lobby area, that has foodservice that I just used for a couple...

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Helpful?
Thank rjclem
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello RJ, Thank you for taking the time to write a review on your experience at W New York Union Square. We always appreciate all of our guests feedback and concerns. I will share your comments with our team in our restaurant. On your next visit with us please reach out to me directly at Gerald.Tellez@WHotels.com as I would like...

Zionsville, Indiana, United States
Reviewed 29 March 2014

Stayed here for a night while attending a one day conference and have stayed here one night previously. I always feel more hip than I really am as a 50 year old father when I stay in a W and this one was no exception. Lively first floor bar and restaurant scene, a bigger room than I might have expected...

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Helpful?
Thank MJN63
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello MJN63, Thank you for your review on W New York Union Square. We always appreciate hearing from all of our guests about their stay with us. I am glad you found your new home away from home in Manhattan. I will share your wonderful comments with the members of my team. We look forward to your next visit. If...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Region: United States > New York > New York City
Price Range: RM1,439 - RM2,998 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#54 Green Hotel in New York City
#106 Luxury Hotel in New York City
#107 Romantic Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
6 questions
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Birmingham, United Kingdom
Cincinnati Ohio
over a year ago
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10 months ago
Baltimore, Maryland

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms ending -15 are nice and quiet”
 of 5 bubbles SvenssonDE, 18 Mar 2017 | Read review
“Any room facing Union Square”
 of 5 bubbles xxnaughtyboyxx, 11 Mar 2017 | Read review
“Get a room facing the square”
 of 5 bubbles DonWcks, 24 Feb 2017 | Read review
“We stayed in room 2108 & I'll request it every time!”
  • Beautiful sunset taken from my room. One World Trade Building is on the far left.
 of 5 bubbles Fashionating, 22 Feb 2017 | Read review
“Union Square views are beautiful!”
 of 5 bubbles NYCshopper, 12 Feb 2017 | Read review
5 of 5