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The Ritz-Carlton New York, Battery Park

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1,770 Reviews from our TripAdvisor Community

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Showing 1,590: English reviews
Mill Creek, United States
Reviewed 2 days ago NEW

This was the worst experience and treatment by any Ritz Carlton I have ever stayed at in the world. Will be filing a formal complaint with Ritz Carlton never experienced this type of treatment from any Ritz Carlton property we have stayed at. The concierge named Barbara was very sarcastic and racist towards us when asking for suggestions on dining...

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Helpful?
Thank 28stewartb
Reviewed 4 days ago NEW

I had high hopes for this Ritz Carlton and for being a loyal Marriott Gold Guest. The service was good. The few employees of the cleaning and bar staff I interacted with were great. The hotel itself was just disappointing. The thing about this Ritz that made me mad were two things. The first being when we arrived they had...

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Helpful?
Thank Jacob D
Greg M, General Manager at The Ritz-Carlton New York, Battery Park, responded to this review

Thank you for taking the time to share your experience that you had at out hotel with our TripAdvisor readers and us. I very much appreciate your kind words regarding the service you received from our Ladies and Gentlemen; it is always wonderful to receive such comments. It is the holiday season and there tends to be more banquet functions...

Atlanta, Georgia
Reviewed 4 days ago NEW

As you can imagine, the service was great at this property, but the okay itself was just okay. Nothing special about the rooms or property. The little extras that make a Ritz Carlton property special seemed to be missing at this location.

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Helpful?
Thank Denise S
Greg M, General Manager at The Ritz-Carlton New York, Battery Park, responded to this review

Thank you for your feedback regarding your recent visit to our hotel and for sharing this with our TripAdvisor readers and us. I am happy to read that the service you received during your stay from our Ladies and Gentlemen was great. I am sorry to hear that we did not meet your expectations in regards to your room and...

London, United Kingdom
Reviewed 4 days ago NEW

Really enjoyed the stay. The location was more favorable than I first thought. The light traffic and great walks with views were very pleasurable. As for the hotel, I found it an excellent experience. The restaurant was nice, but not exceptional, but every other aspect was superb.

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1Thank DougMcMasters
NJ
Reviewed 4 days ago NEW

I've had the honor of staying at this particular hotel on numerous occasions throughout the years. They are always up to Ritz Carlton standards.....the hospitality is superior to many other luxury brand hotels.

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Thank Marla L
Lisbon, Portugal
Reviewed 6 days ago NEW

Very good hotel in a superb NY area. Rooms are well decorated and those that face the Statue of Liberty are equipped with a telescope . The view from these rooms is super. Hudson River, Jersey city and the Satue of Liberty. The telescope does bring more excitment to the view because you are always trying to see specially the...

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Thank isabel a
London, United Kingdom
Reviewed 1 week ago

We stayed here after our engagement in New York, the service was absolutely fantastic as well as the rooms. I have to say the Club Level access is worth it's weight in gold! Special mention to Max in the lounge who provided excellent service with the team in there. The breakfast is ordered via an iPad which is really cool,...

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Thank JMcDongle
Washington DC, United States
Reviewed 1 week ago

The check in experience was excellent, however, after check in, the service from the front desk, concierge and restaurant staff was very mediocre and even down right POOR. The views from the room overlooking the Statue Of Liberty are breathtaking; the telescope in the room is a nice touch as well. The suite is more like a one bedroom apartment...

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Helpful?
Thank boydb648
Greg M, General Manager at The Ritz-Carlton New York, Battery Park, responded to this review

Thank you for taking the time to share your feedback with our TripAdvisor readers and us, regarding your recent visit to our Hotel. I would like to thank you for the wonderful comments regarding your check-in experience and how much you enjoyed the terrific views of The Statue of Liberty from your Statue of Liberty View Suite. However, I apologize...

Philadelphia, Pennsylvania
Reviewed 1 week ago

We always go for thanksgiving. The staff is so nice and welcoming. The harbor view rooms are great!! We take our small dog who is blind and they are always so sweet to him. The employees always hold doors for you no matter if they are desk or bell employees. They always bring my son milk and cookies the first...

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Thank G9171ENvictorias
Coventry, United Kingdom
Reviewed 1 week ago

A wonderful trip and a great hotel! I first stayed here 9 years ago and had an excellent trip. Coming back many years later, what struck me again was the warmth and consistency of the service, the genuine care and attention to detail. This started before we arrived when I had extensive communication with Alexandra and Anna in the front...

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Thank conferenceprofessional

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Staying in Financial District

Neighbourhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Look out across the waterfront as Lady Liberty stands proudly over symbolic Ellis Island. Sweeping views command your attention at every turn. American history surrounds you as the Smithsonian Museum of the American Indian and other impressive tributes are just steps away. As the only five star waterfront hotel in Manhattan, The Ritz-Carlton New York, Battery Park immerses its guests in all the luxury and cultural heritage of this bustling city. ... more   less 

Additional Information about The Ritz-Carlton New York, Battery Park

Address: 2 West St, New York City, NY 10004-1074
Region: United States > New York > New York City > Financial District , Manhattan
Price Range: RM1,467 - RM4,097 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton New York, Battery Park 5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Ritz-Carlton Battery Park Hotel New York City
Ritz New York City
Ritz-Carlton New York City
New York City Ritz-Carlton
Hotel Style:
#17 Spa Hotel in New York City
#62 Luxury Hotel in New York City
#70 Family Hotel in New York City
#72 Romantic Hotel in New York City
#74 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton New York, Battery Park staff and other travellers.
15 questions
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Lausanne, Switzerland

Hi all,

I'm a bit up in the air here as to the Battery Park Ritz and figured I might ask a few questions & share a few thoughts.

2 adults, 2 children (3&7) booked into a 1 bedroom liberty view club level suite

I'm a bit worried as to transport times & distance. Out of 5 days in NY I can't imagine we'll be in the Battery park area more than 1 or 2. Cost isn't really an issue compared to a 30 minute trip with a tired & cranky 3 yo. Any young families out there that have tried it out?

How good are the Statue of Liberty views? In some photos they look pretty decent while in others lady liberty looks like an ant out on the horizon. Honestly, the view is the main reason I'd take the Battery Park property over Central Park. We just got back from the Ritz Tokyo & had a wonderful city view from a 53rd floor corner suite. Even if I could find a hotel in NY that commanded such views, I would like to have my daughters remember NY a bit differently (one view overlooking a city is pretty much the same as another to young children right?).

Are there really no coffee machines in the rooms? I can't remember the last time I stayed at a hotel without an in-room Nespresso or Lavassa machine & this includes smaller 4* boutique hotels. A bit minimalistic for a high end luxury 5* isn't it?

Any truth to a lack of bathroom amenities? I expect 4*s (and lower 5*s) to stock tooth brushes/razors/sewing kits, etc. on property but properties such as the Ritz should have such things in-room & replenish them when used.

How is this property with kids? What in-room amenities were given for the kids (crayons/colouring books/children's soaps/children's toothbrushes/stuffed ritz lion/etc.)?

Better yet... What were the adult 'welcome amenities" (i.e. welcome card & chocolates)?

Thanks in advance.

over a year ago

See all questions (15)

Questions? Get answers from The Ritz-Carlton New York, Battery Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the Statue of Liberty”
 of 5 bubbles isabela982, 3 Dec 2016 | Read review
“Statue of Liberty Suite is a great room - loads of light and windows that open!”
  • Through the telescope!
  • Amazing view
  • Bathroom
  • Lounge in Statue of Liberty Suite
  • Corridor between bedroom and lounge, bathroom on the right here. Opening windows were appreciate
  • Statue of Liberty Suite
  • Desk area in lounge
  • Great, spacious bathroom
 of 5 bubbles conferenceprofessional, 28 Nov 2016 | Read review
“High floor with harbor view”
 of 5 bubbles vimatravel, 28 Nov 2016 | Read review
“Facing Statue of Liberty, telescope in room!”
 of 5 bubbles 787ab, 13 Nov 2016 | Read review
“Choose to stay at Conrad, a much cheaper hotel with twice better rating.”
 of 5 bubbles jacklN460FX, 9 Nov 2016 | Read review
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