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Hotel Chandler

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Hotel Chandler
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3,030 Reviews from our TripAdvisor Community

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Showing 2,670: English reviews
Chicago, Illinois
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed yesterday NEW

Building next door is under very, VERY loud construction. Facade covered in scaffolding. Interior is just worn out. This hotel must have been a very nice place 5-10 years ago. Now it's worn out. Lobby is dusty. Furniture cushions have collapsed. Staff warned us NOT to get a room with a view because of heavy construction. Tiny (even though we... More 

Helpful?
Thank ken0arto
Ashford
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Very welcoming, helpful and friendly staff. Room spotlessly clean and very attractively furnished and decorated. Air of calmness about this hotel. Location was perfect for seeing New York being only a block from the Empire State Building, Macy's and other key landmarks. Free wi-fi and free coffee available 24 hours a day were much appreciated. I was even given chocolates... More 

Helpful?
Thank Dina332013
Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 days ago NEW

I got a great deal because of Cyber Monday, but I honestly really liked my stay in the hotel regardless. Staff were warm and friendly. Room was beautiful and well furnished. Didn't eat breakfast, so no opinions there. Great location. Definitely on my short list for NYC in the future!

Review collected in partnership with this hotel

Helpful?
Thank Matt B
San Antonio
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 days ago NEW via mobile

A great rate on Trip Advisor led us to this hotel, but I'll lead myself there next time I visit NYC. The staff was welcoming, friendly and helpful, the room clean and adequately sized for NYC (I admit we were upgraded to "superior" from standard), and the constant supply of coffee, tea and water a happy extra. The location is... More 

Helpful?
1 Thank SAWriter
Winter Haven
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

We were very satisfied with this hotel. From the moment we arrived until the moment we left, the experience was great and staff very friendly and accommodating. Beautiful lobby and sitting area with fireplace, couches, tables and chairs which was nice to sit around and drink coffee and eat donuts while warming up around the fireplace! Location was close enough... More 

Review collected in partnership with this hotel

Helpful?
Thank ymdavis
Atlanta, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

The property is a beautiful small hotel and the staff is incredibly helpful and kind. A fantastic experience and we will be staying there exclusively in the future. The rooms were large by NYC standards and very comfortable. Also, it was extremely quiet, which is most unusual for any hotel in the City. There is also a very nice cafe... More 

Review collected in partnership with this hotel

Helpful?
Thank Lou R
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Lou R Thank you very much for providing us with your review. I am happy that you liked our hotel and that the team has done such a good job. We will be honored to have you as our guest in the future! Our Bar and our Coffee & Tea area will be there to welcome you back on... More 

Bradenton
1 review
Reviewed 3 days ago NEW

Hotel Chandler is highly recommended by me and my family ! I'd stayed here in 2011, during their renovations, and it was more beautiful this time around. They've done a great job and we will return on our next visit to New York.

Review collected in partnership with this hotel

Helpful?
Thank Yolanda L
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Yolanda L I would like to thank you for staying with us again and taking the time to share your experience. I am happy to see that you enjoyed our hotel. We have indeed a very different look since 2011, especially our Lobby and public areas and I am happy to see that you liked the result. We are... More 

Denver, Colorado
1 review
Reviewed 4 days ago NEW

We have stayed at the Hotel Chandler many times before. This time we had some friends and family along to celebrate Thanksgiving and my birthday. All of us stayed at the hotel. We had two suites on the 11th floor as well as some rooms on the 9th and 4th floors. All of them were wonderful as normal. The hotel... More 

Review collected in partnership with this hotel

Helpful?
Thank leepS4059PB
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear leepS4059PB Thank you so much for writing your review! I am honored that we had the pleasure to host for one more time and made your stay with your friends and family a memorable one. Thank you again for your good words and allow me to wish you, even though belated, a Happy Birthday! We are looking forward to... More 

Atlanta, Georgia
2 reviews
Reviewed 4 days ago NEW

If service, comfort, and location are your criteria for a good hotel, this is your place. Lovely, comfortable rooms with good amenities (like a full-size hair dryer, not one of those little travel things). Very quiet, even in a street-side room, but earplugs are provided in case you need them. What really sets Hotel Chandler apart is the staff and... More 

Review collected in partnership with this hotel

Helpful?
Thank Connie Y
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Connie Y Thank you for taking the time to write your review. I am really happy that you had such a wonderful time with us. I will certainly pass on the good words to the #TeamChandler and I will share with them your appreciation for their service and efforts. I can't agree with you more that although facilities and... More 

Los Angeles, California
1 review
Reviewed 4 days ago NEW

The room is not big, but it's big enough to stay for 3 nights. I got everything I needed, and the staffs provided very good customer service. They kept my luggage on my last day so I can explore the city one last time and get me a taxi to the airport.

Review collected in partnership with this hotel

Helpful?
Thank C6765AOrachell
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear C6765AOrachell I am really happy that you had a nice time and that you shared your experience with us. I am proud that the team did such a good work and provided very good customer service. The only thing our guests need to do is to let us know that they would like to store their luggage for a... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM768 - RM2,416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#103 Family Hotel in New York City
#104 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
15 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“So many nicer looking places nearby. Wait a few years till loud construction is over next door and the place is refurbished.”
 of 5 bubbles ken0arto, 2 Dec 2016 | Read review
“This is a Luxury Small Hotels of The World hotel but bookings can be made through discount sites.”
 of 5 bubbles Dina332013, 2 Dec 2016 | Read review
“Rooms at the back of the hotel were very quiet, but did not have a view”
 of 5 bubbles JulsyB, 28 Nov 2016 | Read review
“Construction noise in rooms ending in 41, 42 and 43.”
 of 5 bubbles GallivantAndInk, 25 Nov 2016 | Read review
“Stayed on the 11th floor the Chandler suite was perfect”
 of 5 bubbles loisb944, 21 Nov 2016 | Read review
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