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Hotel Chandler

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Hotel Chandler
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3,106 Reviews from our TripAdvisor Community

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Showing 2,742: English reviews
Tallahassee, Florida
Reviewed yesterday NEW

We stayed here four days and couldn't have been happier. The concierge was great and the building was very clean. Great location. Left our I pad and they shipped it back to me the next day. We will be coming back for sure.

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Helpful?
Thank rtr0ut
Washington DC, District of Columbia, USA
Reviewed 2 days ago NEW

Hotel Chandler is supposed to be one of the best and most luxurious hotels in the world. Sadly, it does not live up to that expectation. We did get an upgrade, but the room was still smaller than we anticipated and had some maintenance issues which were never resolved during our stay. Breakfast was adequate, particularly as it was complimentary....

Review collected in partnership with this hotel
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Helpful?
Thank Nick H
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Mr. FNick H, Thank you so much for your review. I apologize you had maintenance issues that were not resolved during your stay. I will definitely follow up with our Engineering department. I am deeply sorry we did not live up to your expectations. For future reference we do have larger rooms if you give us another chance to...

Boston, Massachusetts
Reviewed 3 days ago NEW

We have stayed at the Hotel Chandler 3 times. We like the neighborhood - coffee and snacks close by, and delis and restaurants too. Short walk to several subway lines, and you can just walk to Madison Square Park.

Review collected in partnership with this hotel
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Helpful?
Thank lrh103
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear lrh103, Thank you so much for your review. I'm glad to hear that you enjoyed your stay and enjoyed the location of hotel Chandler. Thank you so much for being a repeat guest. We look forward to welcoming you back in the future. Sincerely, Gilles Rebmann General Manager

Reviewed 3 days ago NEWvia mobile

Loved our stay at the Hotel Chandler. It's literally around the corner from 5th Avenue and the Empire State Building; such a fantastic spot. The hotel has a real cosy feel and the staff are so welcoming. With a warm fire in the Lobby and welcoming tea and coffee, each day felt like coming home. Rooms had all facilities you'd...

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Helpful?
Thank Deborah S
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Deborah S, Thank you so much for your lovely review. I am glad you found the hotel has "a cosy feel and the staff is so welcoming." You are the reason we work very hard at hotel Chandler. We are very proud to be your home away from home and we hope to have the opportunity to welcome you...

Alexandria
Reviewed 3 days ago NEW

Convenient location near Koreatown and the Empire State Building. The shower had a little bit of mold in the grout, but overall the room was incredibly clean. The hotel is really quiet and great for business travelers. The staff at the front desk and in the hotel bar is very friendly. The rooms are small, like most hotel rooms in...

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Helpful?
Thank AcornAdventure
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear AcornAdventure, Thank you for taking the time to write a review! I’m so glad to hear that you found our location to be so convenient. We are indeed located in a key location in midtown a short walk distance to most places. We look forward to your next visit. Sincerely, Gilles Rebmann General Manager

Baltimore, Maryland
Reviewed 3 days ago NEW

This is our 5th stay at Hotel Chandler. It is our go to hotel in NYC because of its cleanliness and location. You can walk almost anywhere and it is just a little bit away from the noise and hustle and bustle of midtown to give you a nice break. 2 blocks from Penn Station, the Empire State bldg, Flatiron,...

Review collected in partnership with this hotel
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Helpful?
Thank Maen F
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Maen F, Thank you very much for taking the time to write about your experience. I am really happy that you enjoyed our location and mostly that you have stayed with us 5 times. WOW! I can't wait to say hello in person on your 6th stay. Looking forward to your next stay. Sincerely, Gilles Rebmann General Manager

Reviewed 3 days ago NEWvia mobile

A quaint boutique hotel nestled a block away from the Empire State Building. Very nice rooms and great common rooms on the ground floor to enjoy the free coffee with a newspaper. Best of all is the service: Marta and Marta (there are 2) at reception as well as Giorgios. Ted the bellman and Miguel. They have all been incredibly...

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Helpful?
Thank Cedric B
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Cedric B, Thank you for your amazing review! I’m so glad to hear that you found our location to be so convenient and that our team members made such an impression. The Martas, Giorgio and Miguel will be very happy to read your review. You are the reason we work very hard at Hotel Chandler. We look forward to...

Annandale VA
Reviewed 3 days ago NEW

Very friendly staff, terrific customer service, comfy seating areas and conveniently located in the city. Even the guests were great. Nice work all around. We will definitely come back again for a future visit.

Review collected in partnership with this hotel
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Helpful?
Thank christinepM564TY
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear christinepM564TY, Thank you for the fantastic review! We genuinely appreciate our guests and it makes us very happy to see that we were able to make such an impact on your time here in New York! We certainly hope to see you again in the future! Until then, safe travels! Sincerely, Gilles Rebmann, General Manager

Reviewed 4 days ago NEWvia mobile

We booked a last minute long weekend in NYC at the Hotel Chandler. Our stay was very enjoyable from start to finish. We booked the standard queen room so we were not surprised that quarters were a bit tight, but the room was very clean and fully updated. The mattress was a bit soft for our taste however the street...

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Helpful?
Thank Ross E
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Ross E, Thank you so much for your kind words. You are the reason we work very hard at Hotel Chandler. Our goal is to provide the best service and a memorable experience . It will give me immense pleasure to share your review with my staff. For future reference I have made a note to provide you a...

Darwin, Australia
Reviewed 4 days ago NEW

Great place to stay, very accommodating for our group, (there were 7 of us) and did all they could to ensure we had a great stay. Great location in Koreatown close to lots of great eating spots and the free coffee and water in the lobby was a morning and evening lifesaver!

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Helpful?
Thank Ryan N
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Ryan N, Thank you for taking the time to leave your comments. I am happy that you enjoyed our location being so close to Korea Town and that you enjoyed our complimentary coffee in the lobby. We are looking forward to have you as guest again in the future. Sincerely, Gilles Rebmann General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Set close to the Empire State Building, Madison Square Park, Penn Station and Times Square there is a secret, elegant and classical gem: Hotel Chandler. Hotel Chandler provides a timeless sense of luxury in its original 1905 architecture. Every guest is shown an intimate and personalized style of service, with quiet concern and pride. Located on 31st Street between Madison and Fifth Avenues with in a few minutes of all public transportation and all that New York City has to offer. Hotel Chandler is located in the heart of it all! ... more   less 

Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016
Region: United States > New York > New York City > Midtown
Price Range: RM718 - RM2,291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Cheap Tickets, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your Hotel Chandler reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#33 Business Hotel in New York City
#69 Romantic Hotel in New York City
#103 Family Hotel in New York City
#105 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chandler staff and other travellers.
15 questions
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Questions? Get answers from Hotel Chandler staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“south side (facing 30th street) had construction noise.”
 of 5 bubbles dktenor, 4 Jan 2017 | Read review
“Higher floors have better views.”
 of 5 bubbles 236dalep, 27 Dec 2016 | Read review
“All rooms good”
 of 5 bubbles emckay2016, 11 Dec 2016 | Read review
“Inside facing rooms are quieter.”
 of 5 bubbles 59janicem, 7 Dec 2016 | Read review
“Ask for a room facing the front”
 of 5 bubbles Biddyst, 6 Dec 2016 | Read review
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