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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Contactless check-out
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#36 of 518 hotels in New York City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Nestled between the buzzing glamour of Times Square and the up-and-coming Hudson Yards neighborhood, Arlo Midtown offers 489 thoughtfully designed rooms focused on marrying natural and contemporary elements. Guest rooms average 175 square feet and range from our signature King Rooms to our luxurious Arlo Suite. Featuring calming color palettes of blue and grey with brushed metal and leather accents, guest rooms also include modern amenities such as bedside wireless charging stations, 55" LED TVs, backlit bathroom mirrors and digital "Do Not Disturb" signs.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Taxi service
Business Centre with Internet Access
Meeting rooms
Coffee shop
Restaurant
Breakfast available
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Air conditioning
Safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Romantic
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
398Restaurantswithin 0.5 km
106Attractionswithin 0.5 km
Contact
351 W 38th Street, New York City, NY 10018
Getting there
42nd St – Port Authority Bus TerminalNew York City Subway5 min
34th St – Penn StationNew York City Subway6 min
Car HireSee all New York City car hire
428Reviews23Q+A50Room tips
Reviews
Traveller rating
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Although I can agree that the rooms are basically clean and the location is central if you would like to be near Midtown, the city view room with a queen size bed was the smallest room I have ever had in NYC, and I travel here often. The room is quoted as 150 Sq ft and it's basically a bed, bathroom, and stand for hanging clothes (no closet), with little walking space and no/little drawers for clothes storage. I have to give the lowest review because of the charges to my credit card and inconsistency between the quoted prices on the website and what is charged. I was there 8 nights and was charged $4,056.74 on June 30 when I checked out and charged $426.93 on June 22 when I checked in. If someone from Arlo can explain how the charge is $560.46 per night for such a room when the website quotes $379 per night at most, then that would be wonderful. I guess let the buyer beware and certainly high prices for NYC hotel rooms are not unheard of, but al least you get more than a walkin closet for those prices.…
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Date of stay: June 2022Trip type: Travelled solo
Helpful
Hotel's Favourite
Upon arrival to this beautiful hotel we were welcomed by amazing staff Aaron and Arthur. The hotel is so pleasant and extremely clean with a great modern twist. The hospitality of Arthur and Aaron are above and beyond from the minute we entered the hotel lobby. They met and exceeded my expectations from the moment we arrived to this hotel. All respect for these guys at the reception , they are doing an amazing job here , a true sample of hospitality. Will definitely write another review for the hotel , since we just checked in, but definitely wanted to give my highest thanks to these guys after my warmest welcome here ! Excellent hotel with the amazing staff!
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Date of stay: August 2021Trip type: Travelled with family
4 Helpful votes
Helpful
Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 10 Aug 2021
Hi Likjem! We are thrilled to hear that Arthur and Aaron went above and beyond, exceeding your expectations to ensure that you felt welcomed on arrival. We are inspired by the work that they do and are so thankful that you have recognized them for their amazing hospitality. Please let us know if there is anything we can do to help make you feel more at home! Warm Regards, Richard Tucker Hotel Manager
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Arlo Midtown was a find. For us Arlo Midtown’s ambience and vibe was better than the online photos which were already great. The rooms, rooftop bar, lobby and other lounge areas were all tidy and crisp and inviting. A pleasant surprise was the incredible staff and their helpful and engaging manner. Each person that we spoke with was dialed into our question and concerned with addressing the issue to our complete satisfaction. Customer service was clearly their focus and a top priority. We have stayed in NYC many times over the years and Arlo’s staff and customer service are superb and the best we have encountered. Whatever management is doing should be bottled and sold. Those we interacted with in alphabetical order are: Areis, Dino, Ken, Marie, Rachel and a young lady manager average height with blond/light brown hair. Thank you Arlo.…
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Date of stay: July 2022Trip type: Travelled with family
Helpful
The hotel overall is great. It’s perfectly located to reach all the various landmarks in NYC in a timely manner. The highlight of our stay, however, was our check-in interaction with Rachel. She was so sweet, knowledgeable, accommodating, and helpful. I wish the rest of our stay would’ve met that level of service but unfortunately there were some hicks along the way like our room not getting cleaned when we requested it to be early in the morning and some front desk girls ignoring the group of guests that got locked out the building because the card reader wasn’t working. Despite those small incidents I would def stay again. Hire more people like Rachel though! Lol she was the best.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Stayed here for a week in June 2022 , nice modern hotel within easy walking distance to subway ,train stations and Times Square. Room was compact but plenty of room for two of us and large cases due to all the storage under the bed and under window seat , space to hang up clothes also. Rooftop bar is great to go to but really expensive and hit and miss with closing times. Only downsides were no daily cleaning service ( unless ordered the day before prior to 3pm) and really noisy ac. Reception staff very friendly and efficient and really helped us out with a couple of things. Would definitely recommend for a short stay in NY
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Check in can be really busy
Personal safe under the bed
Really nice and cheap coffee shop on the...
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Helpful
Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 3 days ago
Hi Gary, We are extremely happy to know that you have had one wonderful stay with us! We thank you for choosing us here at Arlo for your choice of stay. All the best, Sidney B. (Assistant Front Office Manager)
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Sadly, this hotel did not live up to expectations. It looks lovely, the front desk staff are sweet and the aesthetic is beautiful throughout… however, the loveliness really ends there. Our rooms didn’t get made up at all- and we later found out that they are only made up if you ask for them to be!? There are no coffee or tea facilities in the room, no water replenished in the fridge, no mini bar, no bath mats and no room service. Throughout our stay, we were charged several times - which we were not told about, just told at the end that they were nightly room deposits (each one a different amount though?!) and when they explained it at the end they said it was just protocol, though we never had this explained to us at time of booking (through third party) or at check in. The breakfast at nearly ninth - the hotel restaurant - is very very poor and overpriced and the drinks at the bar are insanely priced.…
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Date of stay: July 2022Trip type: Travelled with friends
Helpful
Response from Arlo Midtown, Owner at Arlo Midtown
Responded 3 days ago
Hello Emmamcdons , Thank you for completing the survey. Please accept our deepest apologies for the inconveniences you faced during the stay . Due to covid housekeeping is still by request ,. Sorry that it wasn't mentioned upon check-in regarding the charges, i hope you got all questions answered in the end . If not please contact us directly if you need help with anything . I am sure we will improve our services in the future and would like to see you again . Best Wishes Ola
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The rooms are very small but they're clean, stocked, and the beds are great! Shower has pump soap, shampoo, and conditioner and so does the sink. The front desk is very friendly and helpful, and service is excellent. The place is only a few blocks from various train stations, Central Park is within walking distance, and there are plenty of places to eat all around the hotel. There's even a nice little rooftop area that let's you see a lot of the city.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Helpful
Response from Arlo Midtown, Owner at Arlo Midtown
Responded 5 days ago
Hello , thank you for your feedback . Hope to see you again
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+1
We arrived very exhausted at the Arlo after an other hotel canceled our booking due to their overbooking. Rachel, the receptionist, welcomed us very warmly and with lots of positive energies. She was just awesome!! We booked a king room with city view and we got probably one of the most marvelous rooms in New York City!! The view over the city and the Hudson River was breathtaking, the room small, cosy and very functional (we could storage our 2 suitcases without problems). The design of the hotel is amazing, the rooms are clean and very modern. The lobby is very beautiful and welcoming. We loved our stay at the Arlo and we will come back here for sure. Thank you Rachel for everything, you made our stay unforgettable.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Great very central location, reception is very friendly. Elevators complicated, but lots of them. Coffeeshop on premises. Rooms are NY small, hardly space to tie shoes. Bathroom even smaller, but shower really good. Bed comfortable. Good size TV. Wifi free. They push for good TripAdvisor reviews, even giving QR code, which is pretty funny...
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Date of stay: June 2022Trip type: Travelled on business
Value
Service
Sleep Quality
Helpful
+1
We booked a Terrace Room with great view for a special occasion. The view and terrace were sunny, comfortable and amazing. A room with a terrace is scarce in NYC and is a real selling point for this hotel. The room was not huge, but we knew this before booking and it did the job with lots of clever storage solutions. The bed was also super comfortable The room offered a refrigerator but we told this is just a cooler and it never kept drinks cool. Ice can be requested and will be brought to your room. Bathroom was clean. Shower was powerful with good toiletries. The lifts were great and I don’t think we ever needed to get inti the lift with another customer. This made us feel very safe. The location is central and just a short walk from Tines Square, Port Authority, Bryant Park, Hudson Yards and Macy’s. Would definitely recommend this modern hotel and a terrace room.…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Book a terrace room, ask for high floor on the end with a view of the skyscrapers.
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PRICE RANGE
US$269 - US$407 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District
NUMBER OF ROOMS
489
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Claim Your Listing Frequently Asked Questions about Arlo Midtown
Which popular attractions are close to Arlo Midtown?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.4 km), and Shop Gotham NYC Shopping Tours (0.4 km).
What are some of the property amenities at Arlo Midtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Arlo Midtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arlo Midtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Arlo Midtown?
Conveniently located restaurants include Liberty Bagels Midtown, Il Punto, and Black Iron Burger.
Are there opportunities to exercise at Arlo Midtown?
Yes, guests have access to a fitness centre during their stay.
Does Arlo Midtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Arlo Midtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arlo Midtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Hamilton Park (2.5 km).
Does Arlo Midtown have any great views?
Yes, guests often enjoy the city view available here.
Is Arlo Midtown accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.