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W New York - Times Square

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W New York - Times Square
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4,057 Reviews from our TripAdvisor Community

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There are newer reviews for W New York - Times Square
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Showing 3,381: English reviews
New York
Reviewed 15 May 2013

Showed up late in evening. Waited 15 minutes to check-in, because only 1 receptionist. 3 valets doing nothing, but only 1 receptionist to check-in guests. Reception also happy to chat with folks as they check in, about whatever they please -- even if there is a line of 2 behind them. Was on a high floor, but could hear the...

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Helpful?
1Thank tobywonder
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hello and thank you for your candor in regards to our property. Rest assured our management team has personally reviewed your comments as we truly appreciate all feedback. Rest assured these matters have since been addressed and should you return in the future, we would be delighted to have you stay with us once again. Please feel free to reach...

Reviewed 14 May 2013

The rooms at the W are small, as is typical of the W chain. But my room was nice, and I had a terrific river view. The bar is very good, and the location-in the heart of Times Square-is excellent. One negative note: Wi FI coverage was spotty, which is not ideal for business.

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Helpful?
2Thank Mark P
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

I apologize our WIFI service was not working properly during your stay. We are looking into the matter and will have it corrected immediately. We are glad you enjoyed the location and Living Room bar and we hope you stay with us for your next trip to NYC.

New York City, New York
Reviewed 13 May 2013

Lounge review only - Beautiful lounge, great service, fab atmosphere. I'd been to the main bar Blue Fin many times, and that's still really crowded, just not very fun - it feels more like a lot of craning necks trying to figure out if they're in the right spot. BUT - the lounge on 7 is wonderful with a great...

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Helpful?
Thank Sherry L
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hello and thank you for your wonderful feedback in regards to our Living Room Bar! Rest assured your comments have been passed on as we truly value all feedback in regards to our Talent. Many thanks for the shout out and we look forward to having you back with us!

Philadelphia, Pennsylvania
Reviewed 12 May 2013

Once a year i am forced to stay in times square for a conference. The w is the best large hotel in the area, but really not so good compared to other w's. this place really needs to be renovated and refurbished. The staff is generally pretty friendly and helpful, but not a place i would choose if i dint...

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Helpful?
1Thank liborman
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Thank you for your candor in regards to your visit as we truly appreciate honest and balanced feedback of our property. Thank you for the wonderful comment in regards to our Talent friendliness and we will gladly note your feedback in regards to the property itself. As we are currently undergoing a room refresh project rest assured this has been...

Wilder, Vermont
Reviewed 9 May 2013

The location of the hotel is great. Right in the center of Times Square. We were in NYC to celebrate our 10 year wedding anniversary. Most hotels will do something special for couples on their anniversary (upgrade their room, perhaps some fresh fruit?) We did not even receive a happy anniversary. Oh well. We checked into our room and it...

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Helpful?
1Thank KarlainVT
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hello and thank you for your honest feedback in regards to our property. Rest assured the issues presented have been addressed with our team in order to ensure future guests do not experience these inconveniences. Here at W Times Square, we strive to ensure all our guests have a true W Experience and should you choose to return, please feel...

Newport Beach, California
Reviewed 8 May 2013

The location was great! The staff was very helpful, but the room was in need of some attention. The lounge chair had multiple spots where the pleather was peeled off. The bathroom tiles had rust stains in places and chips in others. For $500/night, I was hoping that the room would be a little better cared for.

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Helpful?
1Thank CCEverything
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Hello and thank you for your comments! I truly apologize for the experience you had in our rooms. We value our guests’ feedback very much and that’s why we started taken action. After the amazing renovation of our Extreme Wow suite, we started replacing the lounge chairs in our rooms as needed. Also, we will be renovating our rooms very...

Philadelphia, Pennsylvania
Reviewed 8 May 2013

I typically hate hotels in Times Square... too crowded, too noisy, too touristy. I took this reservation because, last minute, I couldn't get one in the hotels I wanted..... Wow! What a pleasant surprise. The room was huge by NY standards. Quiet, clean and the hotel personnel could not have been more accommodating. I would absolutely stay here again.

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Helpful?
Thank Barbara B
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

We're glad we can serve as your oasis in Times Square. We look forward to you staying with us next time your travel plans bring you to NYC. Thank you for you kind words regarding the Talent Members. We will be sure to pass it along.

Walpole, Massachusetts
Reviewed 8 May 2013

Excellent service, extreemly comfortable beds, great location. The one complaint is about the bar on the 7th floor. It was a little weird that we were all sitting on coaches enjoying music and some drinks and then being told we could no longer sit there after an hour because they were " reserved" by someone else. This happened about midnight....

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Helpful?
2Thank Nancy H
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Thank you for your wonderful feedback about your recent stay! I truly apologize for your experience at the bar but please rest assured that your comments have been shared with the rest of the team to avoid situations like these of happening again. We look forward to your next visit!

Venice, California, United States
Reviewed 7 May 2013

My first trip to NYC was a great and very short adventure. Arranged a town car pickup from JFK and made our way through the cities, through tunnels, over bridges and finally made our way to the W. Greeted with smiles at the W hotel entry way. The staff was extremely polite and helpful. Check in was easy, fast and...

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Helpful?
Thank Dov C
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Thank you for letting us be a part of your first trip to NYC. We're glad we could help make it a memorable experience. We're proud of the amenities and programs we offer and it sounds like you took full advantage of them. We look forward to welcoming you back for your second trip to New York.

Kirkland
Reviewed 7 May 2013

Stayed for one night with an early check-in and late checkout. Location is excellent, especially if you are there for theater. The entrance is on the side, off Broadway. You need to take the elevator to the 7th floor to check in. The checkin area, after coming in the from the outside light is disorienting. The lobby is small and...

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Helpful?
1Thank Moonstonemoclips
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

I apologize for any inconvenience you may have incurred because of Sweat (our gym). I assure you this is not the norm and we will have it repaired immediately. Here at W Times Square guest experience is a major priority and i apologize for falling short of your expectations while you were with us. Hopefully in the future we get...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Blue Fin
Blue Fin
Cuisines: Japanese, American, Seafood, Sushi, Soups
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York - Times Square is located in the heart of Times Square & the theater district, with museums a few blocks north and sultry downtown just a quick subway ride away. ... more   less 

Additional Information about W New York - Times Square

Address: 1567 Broadway at 47th St, New York City, NY 10036-1517
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: RM1,236 - RM2,569 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
Reservation Options:
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square
Hotel Style:
#41 Green Hotel in New York City
#154 Business Hotel in New York City
#174 Luxury Hotel in New York City
#220 Family Hotel in New York City
#223 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Times Square staff and other travellers.
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2 months ago
Derby, United Kingdom
over a year ago

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Questions? Get answers from W New York - Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go elswhere”
 of 5 bubbles mrj667, 25 Mar 2017 | Read review
“Higher floors to avoid street noise, which is no fault of the hotel. Time Square is loud.”
 of 5 bubbles TimaF_12, 22 Mar 2017 | Read review
“Get a corner suite!”
 of 5 bubbles BarryCollymore, 18 Mar 2017 | Read review
“The higher up your room, the less noise from the street”
 of 5 bubbles 535jacka, 2 Mar 2017 | Read review
“You're in good shape in any part of the hotel - even the high floors. Great job with those lifts!”
 of 5 bubbles sfdann, 27 Feb 2017 | Read review
5 of 5